Outlook mail acc. username changes automatically

robgill
robgill used Ask the Experts™
on
Hi, bewildered by this one: I tried to migrate email etc. from an Outlook 2000 to Outlook 2002 by cutting and pasting the .pst file across and manually setting up the mail acc. - everything worked fine for a couple of days, then no email. I checked the pop settings etc. and the username had changed from venice to venice/pop3.<thedomain>.com, where <thedomain> is the company domain. Every time I delete the pop address from the username, it works fine for a while and then reverts to the string I've just shown. There are no viruses.

Any help on this would be much appreciated!
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Top Expert 2006

Commented:
are you on exchange or something? what is a while are you logged off in the meantime, is it reloaded on login of the system or outlook?

Author

Commented:
not on exchange, and prob may occur when logging on - the user logs on and off alot. But the account was working fine for 2 days before any sign of a problem, now works for a while then changes for no apparent reason.

Author

Commented:
Have found the culprit! PC-Cillin installs a pop proxy to scan email, but sometimes gets it wrong..  Look at http://athena.uwindsor.ca/units/its/helpdesk/itshd_faq.nsf/0/f4ab69c6940546ee85256cc5005b211b?OpenDocument 
Become a CompTIA Certified Healthcare IT Tech

This course will help prep you to earn the CompTIA Healthcare IT Technician certification showing that you have the knowledge and skills needed to succeed in installing, managing, and troubleshooting IT systems in medical and clinical settings.

Commented:
Also a problem with Norton and other AV software as well, only instead of changing server name to "local host" I think Norton changed it to 127.0.0.1 instead (same dif tho).  The easiest solution is to disable email scanning in your AV software (I said "easiest", not "safest").
Top Expert 2006

Commented:
>>>said "easiest", not "safest"

LOL, that IS a hard choice

robgill, glad you got the problem solved you can ask a 0 point question in CS to move this question to PAQ and refund your points
PAQed, with points refunded (500)

Computer101
E-E Admin

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial