We have a user attempting to print to a networked HP LJ 4050tn printer on an NT4.0 network. When she sends a print job to the printer it prints an error page stating that there is a PCL XL error in the KERNEL subsystem, the error being "IllegalTag". We have a number of users printing to this machine but only the one person receiving this error message as such I am wondering if this is something on her local machine settings, but if so I am not sure what.
Please advise how best to proceed to resolve this issue.
Thanks and regards