Solved: Can't logon to OWA....HELP!

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Joshua Dumas

Can't logon to OWA....HELP!

Something happened to my server recently (dont know what), but I am unable to logon to my Outlook Web Access (OWA). The problem may lye with when I changed the password for the admin account. Everytime a user goes to logon they are denied and in the event log it states the following:

The server was unable to logon the Windows NT account 'root' due to the following error: Logon failure: unknown user name or bad password. The data is the error code.
For additional information specific to this message please visit the Microsoft Online Support site located at: http://www.microsoft.com/contentredirect.asp.

Any idea?

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smoking_joe98

I had the same problem once, the change I had made was that I had taken the fully qualified email out of the user's email address, i.e. someone@workgroup.domain.com and only had the email address i wanted to have in there, i.e. someone@domain.com. Not sure if this is your problem but something to check out.

Joe

Joshua Dumas

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no i believe this is a problem with me that I changed my password for root and this all started.

ErikKvK

Looks like you configured the admin account as the IIS_usr-account or something similar. this will force IIS to use your admin account for all unauthenticated accesses.

Or you could disable the anonymous logon option for your OWA server. This will force user authentication and in some cases users will be prompted by IE with a logon box.

Do the following:
Open computer management
Collapse Services & applications
Collapse Internet Information Service
Right click Default Website
Select properties
Select Tab Directory security
Click Edit for Anonmous access and authentication control
Deselect the 'Allow anonymous access'
Click apply.
close dialogs.

If this does not help, something else is going on and we might need more info.

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Joshua Dumas

ASKER

nope that didnt work....I had it unchecked...any other ideas?

ErikKvK

Do you have a local and a domain account with identical names?

Could be that there is a local root and a domain root that no longer are synchronized and this is causing your issue.

Also are you running WWW-service under an account instead of system?

Joshua Dumas

ASKER

ErikKvK:

I dont have a local and a domain account with an identical name.

Any other idea why after I changed the user name root (which obviously has Admin access) nobody can acess their OWA account?

duemes

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Joshua Dumas

ASKER

OK...explain this...I changed my password back to the original one for the root account and now I am able to login to my OWA? What's up with that? What is causing this???

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ErikKvK

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Joshua Dumas

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I had to manually uninstall my Exchange server and reinstall it, once that was done, everything seems to be working just fine...

I am awarding the points to ErikKvK

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