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Setup could not verify the integrity of the file update.inf. Make sure the Cryptographic servie is running on this computer.

Posted on 2003-10-21
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Last Modified: 2012-05-04
When I try to install a Microsoft fix I receive the following error message.

“Setup could not verify the integrity of the file Update.inf. Make sure the Cryptographic service is running on this computer.”

I have tried various changes and modifications such as 1. Expanding the NT5inf.ca_ to NT5inf.cat, then coping it over to the system32\CatRoot and Dllcache folders. 2. Renaming CatRoot folder to OldCatRoot and restarting the server. Neither had worked.


Also I noticed that when I try to do a windows update I receive an error that basically states the following:

 “Software Update Incomplete. This windows update software did not update Successfully”

I have done what was require (which was to go to KB 319585) and it still does not work. This problem is occurring on 3 of our Win2k Advanced servers.

NEED HELP TO RESOLVE!!!
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Question by:macedonian
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by:dschwartzer
ID: 9591749
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by:macedonian
ID: 9607718
Yes it did not work
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Expert Comment

by:miahac
ID: 9982506
I am having the exact same problem. Did you ever find a resolution? My windows 2000 advanced server has the same problem, I have tried similar fixes. Most of the help is for people upgrading XP to service pack 1. This is not help. I first noticed the problem because I could not create an encryption certificate for my server. Then I realized I could not go to ssl websites, i could not run windows update and i could not install Windows 2000 Service Pack 4 - To top it off, all my iis services crash with unexpected errors, is this related?

I get.

Service Pack 4 Setup Error
Setup could not verify the integrity of update.inf. Make sure the Cryptographic service is running on this computer.

HELP
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Expert Comment

by:miahac
ID: 10001493
I fixed it. I installed the Windows 2000 High Encryption pack:
http://www.microsoft.com/downloads/details.aspx?FamilyID=c10925a0-ac66-4c44-b5c3-9dcab4da1c63&DisplayLang=en
and now all my updates work.

P.S. I first got a second opinion on my virus scan (Norton Corporate) and went to trendmicro's online virus scan and found 2 running virus process and reminants of a SQL worm that we had last year.
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