Solved

Service Pack 3 Installation

Posted on 2003-10-21
10
1,665 Views
Last Modified: 2008-02-01
When Installing Service Pack 3 on Office 2000.

I get an error from the office update web site that simply says "Installation Unsuccessful".

When I try to install the service pack from the download I get "The update cannot be applied"

Anyone have any ideas why this might be doing this?

0
Comment
Question by:ktigre
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
10 Comments
 
LVL 37

Expert Comment

by:Joanne M. Orzech
ID: 9594271
Are you on a network?  If so, perhaps the rights to download and install programs/patches has been disabled.  Please advise.

0
 

Author Comment

by:ktigre
ID: 9594284
On a network, but am a domain admin.  and was able to install SP1/SP1a/Sp2.  Just cannot get 3 installed.

0
 
LVL 37

Expert Comment

by:Joanne M. Orzech
ID: 9594577
No ideas then ... maybe reinstall and reapply all patches?  Last resort but it often fixes many problems....
0
Revamp Your Training Process

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action.

 
LVL 37

Expert Comment

by:Joanne M. Orzech
ID: 9595388
0
 
LVL 44

Accepted Solution

by:
bruintje earned 250 total points
ID: 9596773
Title : "Installation Unsuccessful! / Office 2000 Service Pack 3 (English Version)"
Source : http://www.woodyswatch.com/office/archtemplate.asp?v8-n36

Description :
-----
Office Update informed me that it had to install Office 2000 Service Pack 3 before it could get at the other patches. I clicked OK and switched over to a different PC to get some work done while Office Update downloaded a ton of stuff. Quite some time later, I checked back and Office Update wanted my original Office 2000 CD. Fair 'nuff. I slapped the CD in the drive, and went back to working on a different machine.

Fast forward an hour or so, and I checked the machine again. Office Update informed me "Installation Unsuccessful! / Office 2000 Service Pack 3 (English Version)".

Oy.

I clicked and poked and prodded and, for the life of me, I couldn't figure out what went wrong. I found an error log that included an entry that looks like this:

V3_2|511167|INSTALL|MAINSP3OP_9327_ENG||2003-09-01 11:49:54|9|FAIL|00000000|The operation completed successfully.|

And that was the closest I came to understanding what went wrong.

I finally figured that it would be wise to re-install Service Release 1a. So I dug out WOW 8.7 http://www.woodyswatch.com/office/archtemplate.asp?v8-n07 and looked up the way to manually install Service Release 1a.

To make a very long story short, that did the trick: I manually applied the SR-1a update (again), then used Office Update to run the SR-3 update (again), taking great care to uncheck the boxes for Office XP SP-1 and SP-2 (again). I had to go through the Office Update routine twice because Office 2000 SR-3 has to be installed before any of the security patches can be added. (Of course, I had to remember to uncheck the Office XP SP-1 and SP-2 boxes. Again.)
-----

Hope this helps a bit
0
 

Author Comment

by:ktigre
ID: 9598434
Tried WOW idea, but if Sp1a is already installed, then you can't reinstall it.  it just says it's already there and quits.

No point to reinstalling, since it's happening on 3 pc's so far.  (everyone I've tried)  I'm afraid that it might be happening on all 350 pc's in our office, and there is no way I want to reinstall office on all of them.

0
 

Expert Comment

by:jsb525
ID: 9967070
ktigre,

Did you find a way around this? I'm having the same problem and don't want to reinstall office.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
If you need to forecast numbers -- typically for finance -- the Windows and Mac versions of Excel 2016 have a basket of tools to get the job done.
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…
Learn how to make your own table of contents in Microsoft Word using paragraph styles and the automatic table of contents tool. We'll be using the paragraph styles in Word’s Home toolbar to help you create a table of contents. Type out your initial …

624 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question