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Service Pack 3 Installation

When Installing Service Pack 3 on Office 2000.

I get an error from the office update web site that simply says "Installation Unsuccessful".

When I try to install the service pack from the download I get "The update cannot be applied"

Anyone have any ideas why this might be doing this?

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ktigre
Asked:
ktigre
1 Solution
 
Joanne M. OrzechManager, Document Services CenterCommented:
Are you on a network?  If so, perhaps the rights to download and install programs/patches has been disabled.  Please advise.

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ktigreAuthor Commented:
On a network, but am a domain admin.  and was able to install SP1/SP1a/Sp2.  Just cannot get 3 installed.

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Joanne M. OrzechManager, Document Services CenterCommented:
No ideas then ... maybe reinstall and reapply all patches?  Last resort but it often fixes many problems....
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Joanne M. OrzechManager, Document Services CenterCommented:
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bruintjeCommented:
Title : "Installation Unsuccessful! / Office 2000 Service Pack 3 (English Version)"
Source : http://www.woodyswatch.com/office/archtemplate.asp?v8-n36

Description :
-----
Office Update informed me that it had to install Office 2000 Service Pack 3 before it could get at the other patches. I clicked OK and switched over to a different PC to get some work done while Office Update downloaded a ton of stuff. Quite some time later, I checked back and Office Update wanted my original Office 2000 CD. Fair 'nuff. I slapped the CD in the drive, and went back to working on a different machine.

Fast forward an hour or so, and I checked the machine again. Office Update informed me "Installation Unsuccessful! / Office 2000 Service Pack 3 (English Version)".

Oy.

I clicked and poked and prodded and, for the life of me, I couldn't figure out what went wrong. I found an error log that included an entry that looks like this:

V3_2|511167|INSTALL|MAINSP3OP_9327_ENG||2003-09-01 11:49:54|9|FAIL|00000000|The operation completed successfully.|

And that was the closest I came to understanding what went wrong.

I finally figured that it would be wise to re-install Service Release 1a. So I dug out WOW 8.7 http://www.woodyswatch.com/office/archtemplate.asp?v8-n07 and looked up the way to manually install Service Release 1a.

To make a very long story short, that did the trick: I manually applied the SR-1a update (again), then used Office Update to run the SR-3 update (again), taking great care to uncheck the boxes for Office XP SP-1 and SP-2 (again). I had to go through the Office Update routine twice because Office 2000 SR-3 has to be installed before any of the security patches can be added. (Of course, I had to remember to uncheck the Office XP SP-1 and SP-2 boxes. Again.)
-----

Hope this helps a bit
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ktigreAuthor Commented:
Tried WOW idea, but if Sp1a is already installed, then you can't reinstall it.  it just says it's already there and quits.

No point to reinstalling, since it's happening on 3 pc's so far.  (everyone I've tried)  I'm afraid that it might be happening on all 350 pc's in our office, and there is no way I want to reinstall office on all of them.

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jsb525Commented:
ktigre,

Did you find a way around this? I'm having the same problem and don't want to reinstall office.
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