DeonT
asked on
Unable to access user mailbox in outlook. saying the information store could not be opened
Hi,
I have an interesting problem at the moment. I have an user/mailboxes ie Administrator, setup in exchange 5.5 which i can access through outlook on a local network desktop no problems.
However if i try to access the same Administrator mailbox from the exchange server i get the message the information store could not be opened.
Also if i VPN into the network the same issue occurs. The thing i am not sure of here is the LAN is a 192.168.0.0 network and the VPN provides an IP of 192.168.2.3 with a gateway of the same IP. I am also able to ping the exchange server on the network from the the computer connected via VPN and in the outlook settings able to connect to it as well, just cant seem to get any further than that and this is obviously doing my head in. Any suggestions would be welcome.
I have an interesting problem at the moment. I have an user/mailboxes ie Administrator, setup in exchange 5.5 which i can access through outlook on a local network desktop no problems.
However if i try to access the same Administrator mailbox from the exchange server i get the message the information store could not be opened.
Also if i VPN into the network the same issue occurs. The thing i am not sure of here is the LAN is a 192.168.0.0 network and the VPN provides an IP of 192.168.2.3 with a gateway of the same IP. I am also able to ping the exchange server on the network from the the computer connected via VPN and in the outlook settings able to connect to it as well, just cant seem to get any further than that and this is obviously doing my head in. Any suggestions would be welcome.
Mark
What user account is the mailbox associated with? Are you logging in to the system as that user? If not, you will need to set the Security parameters differently in the Outlook client so that it will prompt you for the username and password for the particular mailbox.
ASKER
In this instance I am longing in with Administrator on the local domain and getting the enter password prompt where i put in user, pass and domain. the client i am vpn in with is a separate domain and hence i do think it is something to do with permissions but yet still cant seem to pin point it and also this doesnt explain why i can log into outlook with the administrator username from the exchange box itself - it is outlook 97 but i wouldnt have thought that would make a difference.
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