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Problem with Toshiba Satellite Pro 6000 laptop when starting up

To start the machine up in the morning the battery first has to be taken out and put back in and then when it does start a series of black and white lines appear accross the screen. Then the machine will need restarting and work fine from that point on. The same thing is happening on two seperate machines. Any suggestions?

Ajfy2k

1. Does this only happen after the laptops have been off for a long time(you said in the morning)?

2. Do you turn the laptops off or just leave the in standby/Hibernate (laptops are prone to crash after a few hours even in standby)?

3. Are the batteries near empty when you get the laptops turned on(possibly faults, laptop batteries dont last long)?

samrad

ASKER

1. One the machines are up and running, they run fine throughout the rest of the day. It does just seem to happen in the morning when the machines are first started up.

2. Both the laptops are switched properly off in the evenings.

3. The laptops normally run from the mains and are not often run just from the battery. There have been a couple of occasions when the laptop has been plugged in but the lights have not come on to indicate this at all.

Ajfy2k

If it was just one Laptop I would say that it’s a doggy battery. (They course all the symptoms that you have described when they are about to die) but it’s unlikely that they have both broke (unless they where a faulty batch) together as it’s not an old laptop so I’m gonna have to think about this one and ill try to get you an answer

AsH

samrad

ASKER

I have just managed to speak to a Toshiba reseller and it appears that it is a known fault with Toshiba and they fix it under warranty. I need to send them both off.

Thanks for you help though.

ASKER CERTIFIED SOLUTION

Computer101

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