Solved

bios tells me atapi drive incompatible

Posted on 2003-10-22
4
1,290 Views
Last Modified: 2007-12-19
My primary master hard drive cannot be recognised by BIOS.

On boot, no drive whatsoever is recognised. I go to BIOS.

In BIOS there is an option to autoconfigure the Hard drive parameters. I try this, but the answer I get is "Primary Master - not installed".

I try to configure all drives automatically, which is another BIOS feature. Again "not installed" is the answer.

I check the jumper settings on the harddrive. It is set to the default correct settings for a single drive master.

It is probably irrelevant, but the OS is XP Pro (but not for much longer!)

Appreciate any help

Ciaran
0
Comment
Question by:ciaranfarrell
4 Comments
 
LVL 14

Expert Comment

by:kronostm
ID: 9598464
Have you tried the hdd in another computer ? Is it working for sure?
Changed the IDE cables? Checked the IDE cable connection on the mobo to be ok?
Tried different jumper configs and let it be theonly drive on the cable?
0
 
LVL 2

Expert Comment

by:Polarhound
ID: 9604130
Starting right at the beginning:  Is the drive actually getting power?

Once you confirm that the drive is receiving power, try a new cable, and make sure you have pin 1 lined up correctly.

Next up, confirm that the "default" setting doesn't assume that you are using it in a two drive system.  Try the single drive jumper options.  For example, set it as a slave and see if it works.  Even if the drive boots as a primary slave, you will still be able to boot off of it.

Lastly, try the drive in another computer.
0
 
LVL 5

Expert Comment

by:lidsky
ID: 9609519

I'll go along with what  Polarhound said, but would like to add the following.

The drive will also not be recognized if it is not spinning up. This occurs frequently with aging drives.

To check this do the following:
Place the blade of a screwdriver against the casing of the hard drive.
Place your ear against the handle. You should hear a whirring noise if the drive is spinning.
This is not a joke!
0
 

Accepted Solution

by:
Cube_X earned 100 total points
ID: 9612130
To Ciaranfarrell;

Here are some simple steps that might help :

1.) Reseat all the cables on the HDD including the belt & power supply cable.
2.) Set the jumper to cable select not master.
3.) Power down the system, remove the battery on the motherboard for 5 min.
4.) Flea Power the system by pressing the power button of the tower
     for 10 sec w/ no power, meaning remove the power cable while pressing
     on the button of the tower or the cpu.
3.) Restart the computer & reset the defaults of bios.

If this will not work :

Put the HDD on the second connector of the belt cable, add the power cable and restart.
If this works you might probobly having a problem with the " belt cable " of the hdd.

Did not worked ?

Try using another belt cable & other power supply cable then restart the computer.

Proboble  Cause :

Faulty HDD or Hard Drive, Belt Cable or the Motherboard It self.

Try to put your HDD and belt cable to other computer.
If this works then the problem is on the motherboard.


DELL Tech Support :
Cube_X




0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Article by: SHIELD1
The 5 R's 1. Repair 2. Restore 3. Reinstall 4. Remote admin 5. Run away OK so I'm not the most skilled engineer around but I definitely have an abundance of experience: electronic repairs since I was 13 and PC and computer hardware repair…
Windows 7 does not have the best desktop search built in. This is something Windows 7 users have struggled with. You type something in, and your search results don’t always match what you are looking for, or it doesn’t actually work at all. There ar…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
This tutorial demonstrates a quick way of adding group price to multiple Magento products.

929 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now