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2 XP OE Users on Same Box. One fails to collect certain emails from POP mbox.

Posted on 2003-10-22
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Last Modified: 2010-04-08
I have two users on an XP Home machine, each with their own login. Both use Outlook Express to collect their own email. They have one OE 'Account' each, and that is setup to collect email from a POP3 mailbox at an internet domain on a Linux server I own (so there are 2 mboxes on the same domain).

They receive (nearly) all emails without a problem. However, one of them (Bob) fails to receive his copy of any email sent to both of them (Bob+Fred). Fred gets his copy fine. I know Bob actual receives the mail because I can see it in his POP mbox, but his Send/Receive doesn't pick it up. If I send an email just to Bob, or to Bob plus Joe/Anyone else, he picks it up fine, but the Bob+Fred message stays left all alone in Bob's POP mbox.

I've tried taking an exported .iaf file from Bob, importing it into my own OE, and I pickup his Bob+Fred messages fine. I've had a good search through OE buglists and the like, but to no avail.

Only other thing to add is what changed. Bob+Fred's domain was moved from a virtual shared linux host to my dedicated server. I created two new mailboxes on the new server to replace their old ones. I talked them through changing their OE 'Account' with the new uname+passwords.

That's everything I can think of I've tried. Appreciate any help you could offer. This is my first EE post, so be gentle. Apologies to any Bobs and Freds reading this.

Regards,
David.
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Question by:burnettd
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by:
The--Captain earned 750 total points
ID: 9604714
>Only other thing to add is what changed. Bob+Fred's domain was moved from a virtual shared linux host to my dedicated
>server. I created two new mailboxes on the new server to replace their old ones. I talked them through changing their
>OE 'Account' with the new uname+passwords

I thank you heartily - hardly anyone *ever* bothers to post what changed (even though that's step one in diagnosing most problems).  May I assume things were functioning properly before the change, and that no settings on the client have changed except the mail server name, the login, and password (for each respective account)?  You didn't delete the old account entries on OE, right?  Just adjusted their settings?

If so, you probably need to look to what has changed betwen the old remote mailserver config and the new mailserver config.  Are you absolutely *positive* (by telnetting to port 110 and talking POP to the pop server) that both users are receiving copies of the message?

If you seem to have confirmed no significant differences between the old and new remote servers, you might see if you can replicate this problem on another machine.  Also you might try different email clients that support multiple users (have you tried netscape, eudora, or outlook 2000/2002?) - a success with different software would place blame almost certainly on OE.

Cheers,
-Jon

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Author Comment

by:burnettd
ID: 9605030
Thanks for the response, Jon. All the assumptions in your first paragraph are correct. The only exception is that, having failed in all other attempts to resolve the problem, I got Bob to export his OE Account settings to an .iaf file, delete his account, reboot and reimport the iaf. This didn't fix the problem.

I'll try out your suggestions today and report back.
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Author Comment

by:burnettd
ID: 9797713
I finally traced this to user 'Bob' having rules setup in OE which said not to download the message if user "Bill" was also in the To line.

I think Jon deserves the points for steering me in the right direction (I'm not sure of 'points etiquette', but that feels about right). I'll figure out how to do this next!
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