Solved

AOL not completing connection

Posted on 2003-10-22
5
255 Views
Last Modified: 2013-12-29
This is really an AOL problem, I'm sure. Could find a better TA:

W98 SE on a Dell PC.
AOL 8.0 Plus connects to the internet through the LAN, establishes contact w/ AOL server, then hangs up on "Step 4: Talking to the network".

2 other PCs on the LAN connect to AOL and surf w/ no problem.

This PC can browse our LAN, print to network printers, etc.. So I don't suspect a local networking problem.

We have uninstalled and re-installed AOL 8, then AOL 8.0 Plus, but same problem continues.

I usually avoid AOL for obvious reasons, and thus have limited experience w/ common issues with it.

Any ideas?

Thanks,
Bill
0
Comment
Question by:westone
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 
LVL 4

Accepted Solution

by:
Vinnnnie earned 250 total points
ID: 9601289
Hi Bill,

Uninstall/Reinstall TCP/IP:

YOURNIC refers to your installed network card.

First, Go to Control Panel, Then double-click Network. Make SURE you do not have two enteries called TCP/IP >> YOURNIC. If you do, Delete both of them. If you don't, Click on the one that says TCP/IP >> YOURNIC and click remove. Add it back by clicking YOURNIC once and clicking add and then double-click protocol and double-click TCP/IP. You should now have it back. Double-click TCP/IP and click the Wins Resolution tab and check Disable WINS resolution and click the DNS tab and make sure Disable DNS is checked.

Hope that helps!
0
 
LVL 8

Expert Comment

by:Huseyin1
ID: 9605191
Hi

If after step 4 you are bought back to the logon screen and it ask's for your password again, then your account my well be lock out, call AOL's free helpline number and have your master screen name ready and they will tell you if your account hads been locked.

Also try one of your friends username and password on your PC, get the other AOL users to log on as a "Guest" on your PC, if they can logon then it could well be your password/account problem.

H
0
 

Author Comment

by:westone
ID: 9605844
As stated, we are able to surf from other PCs on the LAN, and thus have verified that the AOL account is good.

Vinnnnie,
In order to actually R&R the protocol, isn't it necessary to manually delete some file(s) from the drive, to prevent the same file(s) from being used when the protocol is added back? In the event the file(s) are corrupted?

Thanks, we'll give it a shot.
Bill
0
 

Author Comment

by:westone
ID: 9630694
Thanks, It just took a couple of minutes to remove and replace the protocol, and AOL went right on through the connection process.
Because it was connecting to AOL and going through some kind of communication, I didn't suspect anything wrong with networking locally.
Thanks again,
Bill
0
 
LVL 4

Expert Comment

by:Vinnnnie
ID: 9633287
Thank you! :-)
0

Featured Post

Why Off-Site Backups Are The Only Way To Go

You are probably backing up your data—but how and where? Ransomware is on the rise and there are variants that specifically target backups. Read on to discover why off-site is the way to go.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

An article on effective troubleshooting
This article helps those who get the 0xc004d307 error when trying to rearm (reset the license) Office 2013 in a Virtual Desktop Infrastructure (VDI) and/or those trying to prep the master image for Microsoft Key Management (KMS) activation. (i.e.- C…
This is used to tweak the memory usage for your computer, it is used for servers more so than workstations but just be careful editing registry settings as it may cause irreversible results. I hold no responsibility for anything you do to the regist…
In this video, viewers will be given step by step instructions on adjusting mouse, pointer and cursor visibility in Microsoft Windows 10. The video seeks to educate those who are struggling with the new Windows 10 Graphical User Interface. Change Cu…

724 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question