Hi. A friend is having real trouble with a hacker. They have stolen passwords, monitoring IM's etc. We believe it is a keylogging program. We were told there is no way to get rid of it because it is a spyder in the system. They also use AIM, and it seems when the hacker "takes over" the account, it knocks them offline. Any suggestions to remove this, and to catch the person doing it? Thanks in advance.