Solved

Win XP Home: IE6 cannot display HTTPS pages

Posted on 2003-10-22
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Last Modified: 2007-11-27
Hi:

I have exactly the same problem outlined below from 6/12/03. I tried every step
outlined by your author as well as MS Knowledgebase and I still have not gotten a
 resolution. In addition to the steps suggested I did the following:

1) Reinstalled XP Home nad IE6 and repatched both to current levels.

2) uninstalled all firewall and virus software, ie ZoneAlarm and Norton Virus
were taken completely off the system.

3) I even installed Netscape 7.1 to see what it would do and ran into the same
problem.

4) I tried both Static and DHCP setups and it made no difference.

I have been using the https://www.oasis.cfree.com  URL as my test https
case. The website I am really trying to get to is https://www.quickenbillpay.com

I have two other systems on the same network, one XP Home and one Win 98SE,
that bring up all https sites just fine with the firewall and virus software installed.

Any help or suggestions would be greatly appreciated.

regards and thanks

Dan Myers

Solution Title: IE6 will not load https pages
Author: SystemsBetty
Points: 50   Grade: A
Date: 06/12/2003 02:59PM PDT
 
 A users computer Running XP pro with Internet Explorer 6.  Norton AntiVirus is also installed on TCP/IP LAN with static IP.
The browser stopped loading https pages - returning a page will not load error message. http pages load just fine.
The Internet & Anti Virus Options match other XP computers on our network that are able to access secure sites. tried to reset all internet options and repair IE6.  Tried to reinstall IE 6 but get a proxy or server not avail error when it trys to download.  I've tried to uninstall Norton Internet Security but it says I need to log in as the superviser?  Any ideas, help, or further questions??  
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Question by:danjava
11 Comments
 
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Accepted Solution

by:
sunray_2003 earned 500 total points
ID: 9603793
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Expert Comment

by:sunray_2003
ID: 9603809
Also before that try doing this

.
Go to tools --> internet options --> advanced in Internet explorer
Scroll down to security and enable all SSL's and TSL

Sunray
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Expert Comment

by:sunray_2003
ID: 9603822
>> https://www.quickenbillpay.com

Even I am not able to view it now. May be the website itself is down.
Do you know anyone who can view this page now.

However , I am able to see other https pages..

Sunray
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Expert Comment

by:sunray_2003
ID: 9603881
Did repairing help you ?  Are you able to see the website ?

Sunray
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Author Comment

by:danjava
ID: 9603902

Sunray:

Hi, thanks for your reply and help. I have been able to get on quickenbillpay.com
regularly during this problem on my other two systems. Most of your things to try
are what the original answer from 6/25 and MS suggested doing and I followed
them to a tee, including uninstalling and reinstalling IE6 from XP which is no
easy task. I did not try the eradicator software you mention that is available
on Webattack. Is it worth going through another uninstall and reinstall of IE6
using this utility?

thanks

Danjava
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Expert Comment

by:sunray_2003
ID: 9603913
Danjava,

Try doing the eradicator and then downloading IE 6 and installing it ..

http://helpdesk.uvic.ca/how-to/support/win95/msiexpl.html

Let me know if doing this again helps you

Sunray
0
 

Author Comment

by:danjava
ID: 9603932

Here is the complete reply to the 6/12/03 problem that I am having also.
I followed every step exactly as outlined plus went to MS knowledge base
as needed.

regards

dan
 
Accepted Answer from sramesh2k
Date: 06/12/2003 05:08PM PDT  Accepted Answer  



Microsoft Knowledge Base article Q813444 contains:

http://support.microsoft.com/?kbid=813444

This article provides information and procedures that you can use to troubleshoot situations where you cannot connect to secure Web sites (https://">https://) by using Microsoft Internet Explorer in Windows XP.


Delete Temporary Internet Files
Configure Security, Content, and Advanced Settings in Internet Explorer
Verify That the Date and Time Settings on Your Computer Are Correct
Verify That Your Computer Is Using 128-Bit Encryption
Use System Restore to Return Your Computer to a Previous State
Check Third-Party Firewall or Antivirus Programs
Use the System File Checker (Sfc.exe) Tool to Verify Protected System Files
Verify That the Microsoft Cryptographic Services Service Is Started
Register .Dll Files
Create a New User Profile

SUMMARY
This article provides information and procedures that you can use to troubleshoot situations where you cannot connect to secure Web sites (https://">https://) by using Microsoft Internet Explorer in Windows XP.

To troubleshoot situations where you cannot connect to secure Web sites using Internet Explorer, try the following procedures, in the order that they are presented. After each procedure, use Internet Explorer to try to connect to a secure Web site and determine if the problem is resolved. If you can connect to the secure Web site and the problem is resolved, you do not have to follow the remaining procedures in this article. If the problem is not resolved, continue to the next procedure.

Delete Temporary Internet Files
-------------------------------------------------
To do so:
Start Internet Explorer.
On the Tools menu, click Internet Options, and then click the General tab.
Under Temporary Internet files, click Delete Cookies.
Click OK when you are prompted to confirm the deletion.
Click Delete Files.
Click OK when you are prompted to confirm the deletion.
Under History, click Clear History.
Click Yes when you are prompted to delete your history of visited Web sites.
Click OK.


Configure Security, Content, and Advanced Settings in Internet Explorer:
--------------------------------------------------------------------------------------------------
To do so:
Configure Security settings for the Trusted sites zone in Internet Explorer. To do so:
In Internet Explorer, on the Tools menu, click Internet Options, and then click the Security tab.
Click Trusted sites, and then click Default Level.
Add the secure Web site to the Trusted sites zone. To do so, click Sites, type the Uniform Resource Locator (URL) of the site in the Add this Web site to the zone box, click Add, click OK, and then click Apply.
Clear the Secure Sockets Layer (SSL) slate and AutoComplete history. To do so:
Click the Content tab.
Under Certificates, click Clear SSL Slate.
Click OK when you receive the message that the SSL cache was successfully cleared.
Under Personal information, click AutoComplete.
Under Clear AutoComplete history, click Clear Forms. Click OK when you are prompted to confirm the operation.
Click Clear Passwords. Click OK when you are prompted to clear all previously saved passwords, and then click OK two more times.
Verify that Internet Explorer is configured to use SSL 2.0 and SSL 3.0. To do so:
Click the Advanced tab.
In the Settings box, under Security, click to select the Use SSL 2.0 and Use SSL 3.0 check boxes (if they are not already selected), and then click OK.

Verify that the Date and Time Settings on Your Computer Are Correct
------------------------------------------------------------------------------------------------------------

To verify that your computer is configured with the correct date and time settings:
Click Start, and then click Control Panel.
Click Date, Time, Language, and Regional Options, and then click Date and Time.
Click the Date & Time tab.
Make sure that the date and time settings are configured to use the current date and time, and then click OK.
Verify that Your Computer Is Using 128-Bit Encryption
To do so:
In Internet Explorer, on the Help menu, click About Internet Explorer.
The level of encryption on your computer appears next to the words Cipher Strength. Verify that the Cipher Strength value appears as 128-bit.
Click OK.

Use System Restore to Return Your Computer to a Previous State
-------------------------------------------------------------------------------------------------------
The System Restore feature in Windows XP takes a "snapshot" of critical system files and some program files and stores this information as restore points. You can use these restore points to return Windows XP to a previous state.

Check Third-Party Firewall or Antivirus Programs
---------------------------------------------------------------------------
Make sure that third-party firewall or antivirus programs that are installed on your computer are configured correctly and are not preventing you from connecting to secure Web sites.

Use the System File Checker (Sfc.exe) Tool to Verify Protected System Files:
--------------------------------------------------------------------------------------------------
Use System File Checker with the /scannow parameter (sfc /scannow) to immediately scan and verify the versions of all protected system files. If System File Checker discovers that a protected file was overwritten, it retrieves the correct version of the file from the cache folder (Systemroot\System32\Dllcache) or from the Windows installation source files, and then replaces the incorrect file. System File Checker also checks and repopulates the cache folder. You must be logged on as an administrator or as a member of the Administrators group to run System File Checker. To run System File Checker with the /scannow parameter:
Click Start, and then click Run.
In the Open box, type cmd, and then click OK.
At the command prompt, type sfc /scannow, and then press ENTER.

Verify that the Microsoft Cryptographic Services Service Is Started
--------------------------------------------------------------------------------------------------------
To verify that the Cryptographic Services service is started (and to start it if it is not):
Click Start, and then click Run.
In the Open box, type cmd, and then click OK.
At the command prompt, type net start cryptsvc, and then press ENTER.
Type exit to quit Command Prompt.

Register .Dll Files
---------------------------
Re-register the following .dll files:
Softpub.dll
Wintrust.dll
Initpki.dll
Dssenh.dll
Rsaenh.dll
Gpkcsp.dll
Sccbase.dll
Slbcsp.dll
Cryptdlg.dll

To do so:
Click Start, and then click Run.
In the Open box, type cmd, and then click OK.
At the command prompt, type the following lines and press ENTER after each line:
regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll

Click OK when you receive the message that DllRegisterServer in FileName succeeded.
Type exit to quit Command Prompt.

Create a New User Profile
-----------------------------------------
In certain situations, you may not be able to browse secure sites if your Windows user profile is damaged. To troubleshoot, log on to the computer as another user and try to connect to a secure Web site. If you can connect to secure Web sites when you are logged in as a different user, this may indicate that your user profile is corrupted. In this situation, back up the information and settings that you want from your profile (for example, the My Documents and Favorites folders), and then delete the damaged profile. To delete a user profile:
Log on to the computer as Administrator or as a member of the Administrators group.
Click Start, and then click Control Panel.
Click Performance and Maintenance, and then click System.
Click the Advanced tab, and then under User Profiles, click Settings.
In the Profiles stored on this computer list, click the user profile that you want to delete, and then click Delete.
Click Yes when you are prompted to confirm the deletion.
Click OK, click OK, and then quit Control Panel.
Log off the computer as Administrator, and then log on as the user.

Windows creates a new profile for the user.
Note: Alternatively, you may want to create a new user, and then copy the data from your old profile to the profile of the new user. For additional information about how to do so, check the following article number to view the article in the Microsoft Knowledge Base:
811151 How to Copy User Data to a New User Profile

-----------------------------------------------Redirection----------------------------------------

Exact troubleshooting from Microsoft Knowledgebase:

http://support.microsoft.com/default.aspx?scid=kb;en-us;813444

This applies if you are unable to browse through HTTPS sites in Windows XP...........
---------------------------------------------------------
SUMMARY
Delete Temporary Internet Files
Configure Security, Content, and Advanced Settings in Internet Explorer
Verify That the Date and Time Settings on Your Computer Are Correct
Verify That Your Computer Is Using 128-Bit Encryption
Use System Restore to Return Your Computer to a Previous State
Check Third-Party Firewall or Antivirus Programs
Use the System File Checker (Sfc.exe) Tool to Verify Protected System Files
Verify That the Microsoft Cryptographic Services Service Is Started
Register .Dll Files
Create a New User Profile
---------------------------------------------------------

**********************************************************
NOTE: Create a New User Profile has resolved the issue in many occassions.
**********************************************************



 
Comment from SystemsBetty
Date: 06/13/2003 11:14AM PDT  Author Comment  

How do I make sure I have access to port 443?  Norton Internet Security will not let me do anything because it says it need the "supervisor" to login. I am even unable to uninstall because it says I need to login as the supervisor.
I am going to test out the feedback from sramesh2k - Any further feedback relating to ports would be appreciated.

 
Comment from SystemsBetty
Date: 06/16/2003 06:36PM PDT  Author Comment  

Creating a new user account solved the problem.

 
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Expert Comment

by:sunray_2003
ID: 9603965
I was suggesting to give this link when I saw you had already followed it

Did you try the Eradicator ?

Sunray
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Author Comment

by:danjava
ID: 9604058

Sunray:

IEEradicator seems to be for 98 and ME, I am using XP Home, will it work??

regards

Dan

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LVL 44

Expert Comment

by:CrazyOne
ID: 9604328
danjava No that utility won't work on XP. XP bundles IE too tightly within the OS that if one wss able to completely remove XP probably wouldn't boot.
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Expert Comment

by:twtux
ID: 9611064
Have you tried rebooting (lol). jk. Maybe take a look at your IP ports using ( netstat -a command line)and compare working machine verse your machine? Just a quick thought
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