Solved

Corrupted MS Office attachment

Posted on 2003-10-22
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Last Modified: 2007-12-19
Since we installed MS Exchange 2000 with OUtlook 2000 clients, we keep having  random MS outlook email problem, with corrupted MS office attachments. The reciptent can see the attachment files (with proper icon.. MS WOrd, MS Excel..etc), but cannot open the attachment with error msg "The document name or path is not valid. Try these sugesstion...."
We have tried to re-install Exchane 2000, same problem?? Our server is a old COmpaq Proliant 3000 server, with Raid 5 HDD configuration..Any possiblity due to the old server hardware??
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Question by:alantang_sg
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14 Comments
 
LVL 24

Expert Comment

by:David Wilhoit
ID: 9604045
you most likely have corruption in the database, any errors in the applog or the syslog on the server?

D
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LVL 16

Expert Comment

by:The--Captain
ID: 9604697
Do they have permission to access the directory where Exchange is storing the attachments?

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LVL 44

Expert Comment

by:bruintje
ID: 9604707
not a solution but try this workaround to see if that works [since it excludes a corrupt document]

-before you open the document, right-click and click on View Attachments
-document should open that way
-key is to right-click BEFORE opening the message.
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Author Comment

by:alantang_sg
ID: 9604751
It may be due to the SmartArray card. From the testing, it is droppong few hundreds bytes of atytachment for large email (over 100K) randomly.. Check with Compaq, that they are not willing to diagnose the server, nor selling us the newer compatible SmartArray card??
Compaq advice us to buy a new server...of course??
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Author Comment

by:alantang_sg
ID: 9604767
Kidego...  Nothing to do database..

Captain, nothing to do with security ot access authority .. we have full admin /access right..

bruintje... tahnks for the advice.. not working neither..

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LVL 24

Expert Comment

by:David Wilhoit
ID: 9607015
How did you verify that the database is clean?

D
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Author Comment

by:alantang_sg
ID: 9624231
We have run the exchnage database housekeeping & diagnosic.. no errors..
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LVL 24

Expert Comment

by:David Wilhoit
ID: 9624509
eseutil /d, or /g?

Anyway, what errors show in the applog concerning Exchange? Waht kind of antivirus is installed on the server?

D
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LVL 24

Expert Comment

by:David Wilhoit
ID: 9624513
Oh, and service pack levels...

D
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Author Comment

by:alantang_sg
ID: 9624520
no erro msg.. applog..
we use McAFee Group Shield.
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Author Comment

by:alantang_sg
ID: 9624529
Exchange2000, Post SP3
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Expert Comment

by:gummylick
ID: 10124417
We have the same problem here, alan, and we have Exchange2k post SP3... and we use McAfee Group Shield... hmmmm.  
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