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Lock up

Posted on 2003-10-23
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Last Modified: 2010-04-14
My computer continues to lock up, most often when replying to an e-mail using Outlook.
CPU usage goes to 100% winword.exe is taking 99%
CPU usage can remain at 100% with no programs running.
Computer must be re-booted to restore operation.
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Question by:mmacdougall
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6 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9607543
For CPU usage check out my comments in this thread

http://oldlook.experts-exchange.com/Operating_Systems/WinXP/Q_20773970.html

Sunray
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LVL 49

Expert Comment

by:sunray_2003
ID: 9607585
Since outlook and word are kind of giving problem try repairing office

Outlook : http://howto.lycos.com/lycos/step/1,,71+26230+10698,00.html

Use office eraser to completely remove it and reinstall

http://www.pcworld.com/downloads/file_description/0,fid,21860,00.asp

Sunray
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LVL 49

Expert Comment

by:sunray_2003
ID: 9607633
Also before repairing or reinstalling office, go to office update page and download the latest updates for all your office application  esp ( word and outlook)

Sunray
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Author Comment

by:mmacdougall
ID: 9608362
A little more info for you.

I ran Spybot and Adware, uninstalled and reinstalled Office SBE, installed SP1 and SP2 and I get the same problem.  

The problem only happens when responding to emails.  Not all emails, only certain ones.

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Accepted Solution

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sunray_2003 earned 2000 total points
ID: 9608387
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Author Comment

by:mmacdougall
ID: 9609159
Ok that may or may not work, but how do you do it using Outlook 2000 on an XP or 2000 pc?  



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