Solved

Lock up

Posted on 2003-10-23
6
175 Views
Last Modified: 2010-04-14
My computer continues to lock up, most often when replying to an e-mail using Outlook.
CPU usage goes to 100% winword.exe is taking 99%
CPU usage can remain at 100% with no programs running.
Computer must be re-booted to restore operation.
0
Comment
Question by:mmacdougall
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
6 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9607543
For CPU usage check out my comments in this thread

http://oldlook.experts-exchange.com/Operating_Systems/WinXP/Q_20773970.html

Sunray
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9607585
Since outlook and word are kind of giving problem try repairing office

Outlook : http://howto.lycos.com/lycos/step/1,,71+26230+10698,00.html

Use office eraser to completely remove it and reinstall

http://www.pcworld.com/downloads/file_description/0,fid,21860,00.asp

Sunray
0
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9607633
Also before repairing or reinstalling office, go to office update page and download the latest updates for all your office application  esp ( word and outlook)

Sunray
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 

Author Comment

by:mmacdougall
ID: 9608362
A little more info for you.

I ran Spybot and Adware, uninstalled and reinstalled Office SBE, installed SP1 and SP2 and I get the same problem.  

The problem only happens when responding to emails.  Not all emails, only certain ones.

0
 
LVL 49

Accepted Solution

by:
sunray_2003 earned 500 total points
ID: 9608387
0
 

Author Comment

by:mmacdougall
ID: 9609159
Ok that may or may not work, but how do you do it using Outlook 2000 on an XP or 2000 pc?  



0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
Popular third-party chat platforms like Slack, Discord, and Telegram are just a few of the many new productivity applications that are being hijacked by cybercriminals to create command-and-control (C&C) communications infrastructures for their malw…
This is a high-level webinar that covers the history of enterprise open source database use. It addresses both the advantages companies see in using open source database technologies, as well as the fears and reservations they might have. In this…
Michael from AdRem Software explains how to view the most utilized and worst performing nodes in your network, by accessing the Top Charts view in NetCrunch network monitor (https://www.adremsoft.com/). Top Charts is a view in which you can set seve…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question