Lock up

Posted on 2003-10-23
Medium Priority
Last Modified: 2010-04-14
My computer continues to lock up, most often when replying to an e-mail using Outlook.
CPU usage goes to 100% winword.exe is taking 99%
CPU usage can remain at 100% with no programs running.
Computer must be re-booted to restore operation.
Question by:mmacdougall
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LVL 49

Expert Comment

ID: 9607543
For CPU usage check out my comments in this thread


LVL 49

Expert Comment

ID: 9607585
Since outlook and word are kind of giving problem try repairing office

Outlook : http://howto.lycos.com/lycos/step/1,,71+26230+10698,00.html

Use office eraser to completely remove it and reinstall


LVL 49

Expert Comment

ID: 9607633
Also before repairing or reinstalling office, go to office update page and download the latest updates for all your office application  esp ( word and outlook)

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Author Comment

ID: 9608362
A little more info for you.

I ran Spybot and Adware, uninstalled and reinstalled Office SBE, installed SP1 and SP2 and I get the same problem.  

The problem only happens when responding to emails.  Not all emails, only certain ones.

LVL 49

Accepted Solution

sunray_2003 earned 2000 total points
ID: 9608387

Author Comment

ID: 9609159
Ok that may or may not work, but how do you do it using Outlook 2000 on an XP or 2000 pc?  


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