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Can not open information store in Outlook 2002 using VPN - was working, power failure Unstable?

Posted on 2003-10-23
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Last Modified: 2010-07-27
We had a power failure. I was able to get onto the network via vpn and open the information store, thanks to the post regarding the LMHOSTS file entry from lrmoore
 Now, I can't get there again. Same issue. Can ping vpn, can get folders by http, and can connect to VPN but can not open information store.

I am using Windows XP, Outlook 2002, and Cisco VPN. I am pretty sure they are using Exchange 2003 and Windows 2003 as the servers.

Any ideas on this?
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Question by:Genius362
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Expert Comment

by:ewtaylor
ID: 9608534
You can ping by fqdn and netbios name? You can open the vpn log viewer and check and make sure you are encrypting and decrypting packets also.
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Author Comment

by:Genius362
ID: 9608706
i pinged as follows: ping betty and that worked. then I pinged 192.***.*.*** and that worked (using that actual ip address). I opened the vpn log and doesn't show packets or anything, only shows entry when i disconnect.  Maybe I don't know how to do that??
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Author Comment

by:Genius362
ID: 9609101
i got this to work but had to remove the settings and put them back in again. Wonder if there is something missing as this is like the 5th time I've had to do this.
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ewtaylor earned 250 total points
ID: 9609183
Ok if you ping betty then you are resolving netbios names. What error do you get from outlook? Have you tried hitting retry a couple of times? I know it usually takes 3 retries before mine passes enough data. Are you using a vpn client?
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