Can't send mail with Outlook, but can with Outlook Express

On a xp workstation loged onto a NT4-SBS server, wExchange 5.5w /sp4, Outlook was there primary email program, servicers are configured to use(Internet E-mail). You can't send mail but can recieve. On the same workstation you can send and recieve using Outlook Express.
They want to use Outlook, any ideas where to start??

Arnold Edward
ArnoldedwardAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

lst-yvesCommented:
Hi Arnold,

From what I understand you are using outside email account. If so, just use the proper smtp server under Outlook to get your email to get out. If you are using exchange, please let me know if you are able to send messages from other host using this exchange server ...

Thanks,
Laurence.
0
ArnoldedwardAuthor Commented:
Hi Laurence,

Im using Qutlook (Internet e-mail) configuration, setting up pop3 and smtp mail servers.
mail.watchtv.net etc. They use the calandar in the office and that works, but  the interoffice mail I can't answer today (Saturday), The exchange IMC has not been used since they droped the modem for hi speed, it has the old condiguration yet. I thought that with the present configuration it by passed Exchange.

Thanks for The Reply !!!!

Arnold Edward
0
lst-yvesCommented:
Hi Arnold,

Ok, what you need to do :

Backup your calendar/tasks etch ... ( I have a feeling that those are still sitting on the Exchange server ).

Right click on outlook and remove the Exchange services to keep only the POP/SMTP account.

That should do it, your email must try to get out thru exchange as they are still configured, as opposite to OE which cannot use exchange, so you are sure that they are using the SMTP settings.

You can also, instead of removing the exchange services, play with the advanced settings under tools/services* (same thing as rightcliking the outlook icon on your desktop) and priotorize the POP account, but, for having the same problem at work, that does not always work (sadly).

Give it a shot, removing the exchange services on 1 pc to test it out, if the email get out, thats your problem (they go thru exchange that might not be able to forward mail to the internet anymore).

Lemme know !

Laurence.
0
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

ArnoldedwardAuthor Commented:
Hi laurence,

Thanks for  the reply !!

I tried your suggestion, still did't work, changed everthing back to where we started. On the exchange server, I removed the Imternet mail service and reinstalled it . I can now send and recieve with only problem.I can send to the account xxxx@noplace.com with no problem, but the sent mail has the return address of the exchange clients address karen@noplace.com, I tried to changed this clients e-mail address in Exchange to the isp address  xxxx@noplace.com but it's the same as the domain's name. Outlook is configured for the xxxx@noplace.com, but it don't see it. Looks like I need to change there email address. Don't know how it even worked before.

Arnold Edward
0
lst-yvesCommented:
Sorry for the late reply, my internet connection died on me.

From what I understand, it now works with the only problem of having the wrong return address. That must only be a matter of wrong default connexion. Go to the control pannel and click on mail or email (french is courrier so I ain't sure about the translation). Then look at your current connexions and set the pop one first along with the default flag (must be at the top of the list).

Hope it works,
Laurence !
0
ArnoldedwardAuthor Commented:
Hi laurence,

Thanks for  the reply !!

If I understand where to go, the mail in the control panel is the same as a left click on outlook, then properties, this internet e-mail is at the top of the list. I can change the mail return address for that user in exchange, but not to the isp's mail address as it's the same name as the domain name, and it already in use in exchange mail box. But Outlook configuration is correct but, it sends the return address that is in exchange for that user.

Arnold Edward
0
lst-yvesCommented:
Good thing if it's the one at top, but is it the one with the (default) beside ?
0
ArnoldedwardAuthor Commented:
In properties I Selected the delivery folder and internet e-mail is selected is a the top of list and should use the internet e-mail addressing, but it not, it wants to use the exchange users mail address.

Arnold Edward
0
ArnoldedwardAuthor Commented:
I found the problem, the NT4 server domain name is (abcd) is the same as there email address (abcd) at there isp, And Outlook is configured to send mail to abcd@noplace.net
Also Exchange 5.5, the reciepients email address configured in the Internet mail service was (karen)@noplace.net, all mail sent by karen had her return address sent as the return, but the isp had the address as (abcd)@noplace .net, and anyone recieving mail form her could not return it as there is no address karen@noplace.net  In the reciepients container I had to change the email address from abcd to XXXX, then I could change karen's email address to abcd@ noplace.net , and them it would have the corrrect return address.

Thanks for all you help !!

 Arnold Edward
0
lst-yvesCommented:
Anytime !
0
ArnoldedwardAuthor Commented:
Close it

Arnold Edward
0
GhostModCommented:
PAQed, with points refunded (250)

GhostMod
Community Support Moderator
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.