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Network and Dial-Up connections folder is empty

Posted on 2003-10-24
Last Modified: 2010-04-13

I have a Win2k Server with SP4 and most current MS updates installed. A peculiar problem has arisen which is that the Network and Dial-Up connections folder is completely empty. i.e. you cannot even see the Make new Connection option. Even the information window on the left which describes the folder is missing. A search through the registry seems to show that all the information is still there, and there are no problems accessing the server. However it is obviously impossible to change the properties of the LAN connection.
No errors are reported when opening the applet. I have tried replacing the ncpa.cpl file with a known good copy - no luck. I have also run sfc /scannow which did not find any problems. Any suggestions appreciated.
Question by:blackbird71
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Expert Comment

ID: 9613296
1. Go to Start / Run and enter ncpa.cpl and click Ok
2. In Network And Dial-Up Connection go to View / Choose Column
3. Adjust the Pixel settings to 240 and check back if you can see your icons now again


Author Comment

ID: 9613369
There is no option view / choose column in that folder.

Expert Comment

ID: 9616632
First switch from "Large Icons" or whatever to "Details" (View / Details).
After that there will be the option "View / Choose Column".
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Author Comment

ID: 9627586
Sorry! Learnt something else! However, the setting is already at 240 pixels, and the folder is still completely empty.

Accepted Solution

mrei earned 250 total points
ID: 9629217
Next go to Start / Run and enter SERVICES.MSC and hit Ok,
then look whether the service "Network Connections" is enabled and running.
If not, enable and start it now and check back if you can see your icons now.

Author Comment

ID: 9644126
Thanks mrei, that did it. For some reason that service was disabled. I enabled it and, hey presto, the folder is working again. Full marks!

Expert Comment

ID: 9644999
It was a pleasure. Thanks for the points.

Expert Comment

ID: 26611588
I reinstalled service pack 3 and that seemed to fix the issue for me.

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