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Lotus Notes Internet Explorer Plug-in Problem

Posted on 2003-10-24
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Last Modified: 2013-12-18
We are using Lotus Notes 5 templates, with IE 5.5, the users have the option of either accessing notes thru their client, or thru the webmail interface. A user clicked NO to the IBM Plugin update the first time they tried to access their Notes mail via IE. Now we can not find anyplace to force IE  to ask the question again. This causes the notes webmail tool bar to not show up.


Thanks,

Jason


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Question by:aimshaman
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11 Comments
 
LVL 31

Expert Comment

by:qwaletee
ID: 9617141
Try clearing cache, and clearning objects.

Also, to make sure that it isn't a different probem, try accesisng the server by IP address.  It will not recognize that this is the same server, so it should be like "starting from scratch."

If you still can't load the aplpets, then it has nothing to do with the earlier user NO answer (or at least, not only from that).
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Expert Comment

by:qwaletee
ID: 9617144
Is that one point for every day of the year?
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Expert Comment

by:Arunkumar
ID: 9617185
Thats what I thought too !
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LVL 24

Expert Comment

by:HemanthaKumar
ID: 9617293
1.In Internet Explorer, select Tools, Internet Options...
2.On the General tab, go to the Temporary Internet Files section and click on Settings.
3.Here check automatically

~Hemanth

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LVL 14

Expert Comment

by:p_partha
ID: 9617522
Try appending the url with &rand='243432', so that it becomes a new URL...so that it might ask you for the prompt


Partha
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Author Comment

by:aimshaman
ID: 9617542
I should have mentioned, troubleshooting steps already tried.

1. deleted all temp files and offline contents, including objects.
2. resetting all IE settings back to default.

as far as the points, i had 1365 points to offer. i felt 365 was a decent amount of points for this..


Jason
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Author Comment

by:aimshaman
ID: 9617606
p_partha - good idea, but it didint work.


2nd question, is there a way i can just have the user install the "lotus domino applet" seperatley? since this is what the user rejected?


thanks,

Jason
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Author Comment

by:aimshaman
ID: 9617751
while not finding a direct answer, i did find a work around that was successfull on two machines here that we were testing on, and on the users machine.

1 machine was a w2k using ie 5.5
1 was a windows xp using ie 6.0

on both machines, a reload of the IE service pack for whatever reason seems to wipe out whatever decisions you have made in the past concerning embedded applets in IE, at least for this problem with lotus notes.

thanks for the help guys....
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LVL 31

Expert Comment

by:qwaletee
ID: 9621291
Good news!

Since you solved it yourself, use community support to request a point refund, but ask to havethis PAQed (since your answer is a good one)
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Netminder earned 0 total points
ID: 11297212
Closed, 365 points refunded.
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