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Home user loaded VPN & Citrix software and now gets login screen - cannot login

Posted on 2003-10-25
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Last Modified: 2006-11-17
Hi,
I have an XP Home user who loaded our Cisco VPN & Citrix Client software to connect from home.  After running the setups, he rebooted and now has a login screen and he cannot login.  We've tried,  (user: admin, pw: admin); (user: administrator, pw: (blank)); (user: admin, pw: (blank));  to no avail.  It pops up with (user:  Owner), and we've tried no pw, pw: admin.  

Has anyone seen this before?  
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Question by:ayetten
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3 Comments
 
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Accepted Solution

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sramesh2k earned 1500 total points
ID: 9620105

Not sure what is the cause.

Try a parallel installation and recover your data.

1. Insert the Windows XP CD-ROM and restart your computer.
2. At the Press any key to boot from CD message, press any key.
3. Press Enter at the Welcome to Setup screen to begin Setup.
4. Press F8 to accept the End-User License Agreement.
5. Select the partition in which you want to install Windows XP and press Enter. A different partition than the original install is preferable.
6. Select the Leave the current file system intact (no changes) option if you are using the original partition.
7. Press Esc to install to a different folder if you are using the original partition. If Setup detects another operating system, it prompts for the new folder name after the back slash (\).
8. Press Enter to continue.
9. Follow the on-screen instructions.

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Author Comment

by:ayetten
ID: 9850439
Thanks.  Didn't want to have to reinstall, but it worked.  
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