Solved

Random XP STOP error - win32k.sys

Posted on 2003-10-25
18
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Last Modified: 2011-08-18
Hello,
My computer running XP Pro has recently started giving randomly timed BSOD's saying...

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any bios updates. Disable bios memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safe mode.

Technical Information:

***  STOP 0x0000008E (0xC0000005,0xBF92C45E,0xb17CB31C,0x00000000)

***  Win32k.sys - Address BF92C45E base at BF00000, Datestamp 3bd6d462


Beginning dump of physical memory
physical memory dump complete
contact your system administrator or technical support group for further assistance.


I've checked for updated drivers for my various bits of hardware, a couple of updates found and installed, but still no fix. The problem seems to occur randomly, sometimes it goes for days without a problem, other times it will crash 5-6 times a day. I've not added any new hardware or software in at least 3 months, so I'm worried about what is causing the error.

My hardware is...
Homebuilt system, using...
EPOX EP-8RGA+ Mobo (Inc. Nvidia nForce dual on-board graphics ports - both in use)
Athlon XP +2200
256Mb DDR SDRAM
Nvidia GeForce 4 440mx AGP card
W/D 80Gb HDD on PM
Seagate 40Gb HDD on PS
LG DVD ROM on SM
LG CR-RW on SS
L&G 300W PSU
3x Axion CL1770 Monitors.

I've run dumpchk from the support tools and got this from the latest minidump...

C:\PROGRA~1\SUPPOR~1>dumpchk -v C:\windows\minidump\mini102503-02.dmp
Loading dump file C:\windows\minidump\mini102503-02.dmp
----- 32 bit Kernel Mini Dump Analysis

DUMP_HEADER32:
MajorVersion        0000000f
MinorVersion        00000a28
DirectoryTableBase  00039000
PfnDataBase         81000000
PsLoadedModuleList  80543530
PsActiveProcessHead 80545578
MachineImageType    0000014c
NumberProcessors    00000001
BugCheckCode        1000008e
BugCheckParameter1  c0000005
BugCheckParameter2  00000000
BugCheckParameter3  f78d2960
BugCheckParameter4  00000000
PaeEnabled          00000000
KdDebuggerDataBlock 805353e0
MiniDumpFields      00000dff

TRIAGE_DUMP32:
ServicePackBuild      00000100
SizeOfDump            00010000
ValidOffset           0000fffc
ContextOffset         00000320
ExceptionOffset       000007d0
MmOffset              00001068
UnloadedDriversOffset 000010a0
PrcbOffset            00001878
ProcessOffset         000024c8
ThreadOffset          00002720
CallStackOffset       00002978
SizeOfCallStack       0000062c
DriverListOffset      00003238
DriverCount           0000007d
StringPoolOffset      00005758
StringPoolSize        00001128
BrokenDriverOffset    00000000
TriageOptions         00000041
TopOfStack            f78d29d4
DebuggerDataOffset    00002fa8
DebuggerDataSize      00000290
DataBlocksOffset      00006880
DataBlocksCount       00000005


Windows XP Kernel Version 2600 (Service Pack 1) UP Free x86 compatible
Kernel base = 0x804d4000 PsLoadedModuleList = 0x80543530
Debug session time: Sat Oct 25 16:00:30 2003
System Uptime: 0 days 3:35:07
start    end        module name
804d4000 806cc280   nt             Checksum: 001FC21C  Timestamp: Thu Apr 24 16:
57:43 2003 (3EA80977)

Unloaded modules:
b14bb000 b14e2000   kmixer.sys    Timestamp: unavailable (00000000)
b14bb000 b14e2000   kmixer.sys    Timestamp: unavailable (00000000)
f7a78000 f7a79000   drmkaud.sys    Timestamp: unavailable (00000000)
b1d73000 b1d9a000   kmixer.sys    Timestamp: unavailable (00000000)
b1e3a000 b1e5d000   aec.sys     Timestamp: unavailable (00000000)
b1f40000 b1f4d000   DMusic.sys    Timestamp: unavailable (00000000)
b1f50000 b1f5e000   swmidi.sys    Timestamp: unavailable (00000000)
f79f7000 f79f9000   splitter.sys    Timestamp: unavailable (00000000)
f7977000 f797b000   kbdhid.sys    Timestamp: unavailable (00000000)
f7777000 f777c000   Cdaudio.SYS    Timestamp: unavailable (00000000)
f7973000 f7976000   Sfloppy.SYS    Timestamp: unavailable (00000000)

Finished dump check

I hope this lot will help towards a solution, any help will be greatly appreciated.
Adam.
0
Comment
Question by:C_130_Herc
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18 Comments
 
LVL 44

Expert Comment

by:CrazyOne
ID: 9620033
http://msdn.microsoft.com/library/en-us/ddtools/hh/ddtools/bccodes_59k7.asp

Resolving the Problem
If you are not equipped to debug this problem, you should use some basic troubleshooting techniques. Make sure you have enough disk space. If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters. Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing.

If you plan to debug this problem, you may find it difficult to obtain a stack trace. Parameter 2 (the exception address) should pinpoint the driver or function that caused this problem.

If exception code 0x80000003 occurs, this indicates that a hard-coded breakpoint or assertion was hit, but the system was started with the /NODEBUG switch. This problem should rarely occur. If it occurs repeatedly, make sure a kernel debugger is connected and the system is started with the /DEBUG switch.

If exception code 0x80000002 occurs, the trap frame will supply additional information.

If the specific cause of the exception is unknown, the following should be considered:

Hardware incompatibility. First, make sure that any new hardware installed is listed on the Microsoft Windows Hardware Compatibility List (HCL).

Faulty device driver or system service. In addition, a faulty device driver or system service might be responsible for this error. Hardware issues, such as BIOS incompatibilities, memory conflicts, and IRQ conflicts can also generate this error.

If a driver is listed by name within the bug check message, disable or remove that driver. Disable or remove any drivers or services that were recently added. If the error occurs during the startup sequence and the system partition is formatted with NTFS file system, you might be able to use Safe Mode to rename or delete the faulty driver. If the driver is used as part of the system startup process in Safe Mode, you need to start the computer by using the Recovery Console to access the file.

If the problem is associated with Win32k.sys, the source of the error might be a third-party remote control program. If such software is installed, the service can be removed by starting the system using the Recovery Console and deleting the offending system service file.
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/ddtools/hh/ddtools/bccodes_0ug7.asp

Check the System Log in Event Viewer for additional error messages that might help pinpoint the device or driver that is causing bug check 0x1E. Disabling memory caching of the BIOS might also resolve the error. You should also run hardware diagnostics, especially the memory scanner, supplied by the system manufacturer. For details on these procedures, see the owner's manual for your computer.

The error that generates this message can occur after the first restart during Windows Setup, or after Setup is finished. A possible cause of the error is lack of disk space for installation and system BIOS incompatibilities. For problems during Windows installation that are associated with lack of disk space, reduce the number of files on the target hard disk. Check for and delete any unneeded temporary files, Internet cache files, application backup files, and .chk files containing saved file fragments from disk scans. You can also use another hard disk with more free space for the installation. BIOS problems can be resolved by upgrading the system BIOS version.
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 9620042
Have your tried removing every thing from the machin not needed for the OS to run. Including all USB Devices, CDs, floppy drive and any extra harddives for testing.
0
 

Author Comment

by:C_130_Herc
ID: 9620061
I've tried running it without any extrenal devices and the drives empty, I've not tried unplugging and HDD's or CD drives though, Still got the problem. Reading through your post, it says that the win32k.sys problem may be caused by third party remote control programs, I've got no idea what defines remote control, remote control of some hardware or control from a different computer!?
Herc.
0
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LVL 44

Expert Comment

by:CrazyOne
ID: 9620144
Well thing like LapLink, PcAnywhere etc are remote control programs
0
 

Author Comment

by:C_130_Herc
ID: 9620535
closest i have to that is PSIWin for my psion PDA, and that's not been used in about a year. I'm not aware of any other software on here that has that capability.
Herc.
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 9620598
Well lets see id the System Restore clears this up

HOW TO: Restore the Operating System to a Previous State in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;306084

Log on to Windows as Administrator.
Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.
On the Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next.
On the Select a Restore Point page, click the most recent system checkpoint in the On this list, click a restore point list, and then click Next. A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.
Log on to the computer as Administrator. The System Restore Restoration Complete page appears.
Click OK.
0
 

Author Comment

by:C_130_Herc
ID: 9621182
Ok, tried system restore, rebooted the computer, after about 45-60 minutes of doing some work, BSOD :-( Any other idea's?
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 9621195
I hate to suggest the following but...

Repair
How to Perform an In-Place Upgrade (Reinstallation) of Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;315341

Visual aid to the above procedure
http://www.webtree.ca/windowsxp/repair_xp.htm
Click on How To Run a Repair Install

You May Lose Data or Program Settings After Reinstalling, Repairing, or Upgrading Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;312369

Data Loss May Occur After Reinstalling, Repairing, or Upgrading Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;312368
0
 

Author Comment

by:C_130_Herc
ID: 9621220
I don't like that idea, I've herad of a few problems with reinstallations of XP, I've got a lot of stuff on this machine which I can't afford to lose, are there any other options you can think of or am I going to have to reseign myself to spending the new couple of weeks backing up my hard drives to cdrw's before attempting a reinstallation?
Thanks for the continued help,
Adam.
0
 
LVL 44

Accepted Solution

by:
CrazyOne earned 175 total points
ID: 9621243
This is how I would do it. I would get an extra hard drive and do my backups to that instead of CD's because this would be a lot faster.

Can you not barrow a true XP CD and do the Repair instead

Repair
How to Perform an In-Place Upgrade (Reinstallation) of Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;315341

Visual aid to the above procedure
http://www.webtree.ca/windowsxp/repair_xp.htm
Click on How To Run a Repair Install

You May Lose Data or Program Settings After Reinstalling, Repairing, or Upgrading Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;312369

Data Loss May Occur After Reinstalling, Repairing, or Upgrading Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;312368
0
 

Author Comment

by:C_130_Herc
ID: 9621261
true XP CD? I have the origianl XP Pro CD that was used to install. Problem with the back up's is I have almost 100 gig of data to back up, and to be honest, I can't afford the loss of time transferring everything to a temporary drive, I'm now thinking of swapping my drives around, temporarily disconnecting the drive with XP on (to avoid windows setup creating the dual boot menu) and sticking Win 2000 on before reconnecting the second drive, then dump XP all together. XP is surely living up to the nickname Xtra Problems!
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 9621450
Then doing the repair won't trash what you have installed. It just overwites the system files and leaves most of the registry in tack.
0
 

Author Comment

by:C_130_Herc
ID: 9621499
oh, ok, I'll give that a try (after backing up my most important files - just in case) and let you know the outcome.
Adam.
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 9621513
Ok and good luck
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 9621514
Remember do the repair and not the installation.
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 9621521
Read this first

You May Lose Data or Program Settings After Reinstalling, Repairing, or Upgrading Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;312369

Data Loss May Occur After Reinstalling, Repairing, or Upgrading Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;312368 

I haven't actually seen it happen but the risk is there.
0

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