My customer can not reply the mail
Posted on 2003-10-27
If you have a time, could you help me for this problem?
My customer has complained that he can not reply from my mail and has got an error message. I don’t know it is my side’s problem or customer side’s problem. I don’t have any complains from other customers. They can reply from my mail and I receive their mail as well. Only this customer has got the error. Actually I use MS-Outlook Express and the my company's router connected to AT&T Global Network (The router configured by AT&T so I don't know exactly configuration of the router)
Following error message returned to customer.
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients.
This is a permanent error. The following address (es) failed:
SMTP error from remote mailer after initial connection:
Host mx2.preserv.net [18.104.22.168]: 550 22.214.171.124 blocked by ms.rbl ->
556 RBL block by MX.RBL – Bad Domain (20031012)
-------------------This is a copy of the message, including all the headers.-------------------
Return-path: <(customer name)@feridax.com>
Received: from [ 126.96.36.199] (helo=[192.168.1.204])
By mta02.btfusion.com with esmtp (Exim 4.24)
For (my name)@attglobal.net; Fri, 17 Oct 2003 08:50:57 +0100
Thank you for your help!!