biwabass
asked on
My customer can not reply the mail
Hi,
If you have a time, could you help me for this problem?
My customer has complained that he can not reply from my mail and has got an error message. I don’t know it is my side’s problem or customer side’s problem. I don’t have any complains from other customers. They can reply from my mail and I receive their mail as well. Only this customer has got the error. Actually I use MS-Outlook Express and the my company's router connected to AT&T Global Network (The router configured by AT&T so I don't know exactly configuration of the router)
Following error message returned to customer.
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients.
This is a permanent error. The following address (es) failed:
(My name)@attglobal.net
SMTP error from remote mailer after initial connection:
Host mx2.preserv.net [32.97.166.40]: 550 62.172.195.247 blocked by ms.rbl ->
556 RBL block by MX.RBL – Bad Domain (20031012)
-------------------This is a copy of the message, including all the headers.------------------ -
Return-path: <(customer name)@feridax.com>
Received: from [ 217.40.80.137] (helo=[192.168.1.204])
By mta02.btfusion.com with esmtp (Exim 4.24)
Id LaaPNx-0005Zr-UL
For (my name)@attglobal.net; Fri, 17 Oct 2003 08:50:57 +0100
User-Agent: Microsoft-Outlook-Express- Macintosh- Edition/5. 02.2022
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Thank you for your help!!
If you have a time, could you help me for this problem?
My customer has complained that he can not reply from my mail and has got an error message. I don’t know it is my side’s problem or customer side’s problem. I don’t have any complains from other customers. They can reply from my mail and I receive their mail as well. Only this customer has got the error. Actually I use MS-Outlook Express and the my company's router connected to AT&T Global Network (The router configured by AT&T so I don't know exactly configuration of the router)
Following error message returned to customer.
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients.
This is a permanent error. The following address (es) failed:
(My name)@attglobal.net
SMTP error from remote mailer after initial connection:
Host mx2.preserv.net [32.97.166.40]: 550 62.172.195.247 blocked by ms.rbl ->
556 RBL block by MX.RBL – Bad Domain (20031012)
-------------------This is a copy of the message, including all the headers.------------------
Return-path: <(customer name)@feridax.com>
Received: from [ 217.40.80.137] (helo=[192.168.1.204])
By mta02.btfusion.com with esmtp (Exim 4.24)
Id LaaPNx-0005Zr-UL
For (my name)@attglobal.net; Fri, 17 Oct 2003 08:50:57 +0100
User-Agent: Microsoft-Outlook-Express-
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Thank you for your help!!
ASKER
Thanks rhinoceros,
Our router managed by AT&T so if it is blocked, it probably manages by AT&T.
I just found that IP address '62.172.195.247' is in black-lists when I seek it on the web. I also found '217.40.80.137' is in China. I know my customer does not live in China. As a result I think my customer is controled by someone or hacked, isn't it?
or I'm hacked?
I would like to know which side's problem it is.....
Thanks for your help
Our router managed by AT&T so if it is blocked, it probably manages by AT&T.
I just found that IP address '62.172.195.247' is in black-lists when I seek it on the web. I also found '217.40.80.137' is in China. I know my customer does not live in China. As a result I think my customer is controled by someone or hacked, isn't it?
or I'm hacked?
I would like to know which side's problem it is.....
Thanks for your help
ASKER CERTIFIED SOLUTION
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ASKER
Thanks,
I will try to figure out whole things withn tday, and hopefully solve this problem.
Thanks for your help.
Biwabass,
I will try to figure out whole things withn tday, and hopefully solve this problem.
Thanks for your help.
Biwabass,
Host mx2.preserv.net [32.97.166.40]: 550 62.172.195.247 blocked by ms.rbl ->
556 RBL block by MX.RBL – Bad Domain (20031012)
In fact, the email is blocked, do you have the firewall ? If true, please check the domain name is checked in blocking list or not.