Solved

Windows Explorer locks-up when I open "My Network Places" for the second time

Posted on 2003-10-27
12
1,857 Views
Last Modified: 2007-12-19
Hi all,
yesterday I decided to reinstall my PC from scratch. I installed Windows XP Pro with SP 1a, latest version of drivers and every critical/windows update.
Everything worked flawlessly except for one thing. After every login I can open "My Network Places" just for one time.
The first time I open it I can see my Residential Gateway Device (UPnP) and every shared folder on the other PCs, but when I try to doubleclick on "My Network Places" icon again, cursor changes to "Working in Background" (arrow + hourglass) for a while and nothing happens.
Then , when I log off, Windows says that an instance of explorer.exe is not responding and I've to terminate it.

BTW: I made the same installation 3 times (from scratch every time... it took the whole day...) but I always had the same behaviour.

Any idea?

Thanx in advance.
0
Comment
Question by:mme_
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 9
  • 2
12 Comments
 
LVL 21

Expert Comment

by:gemarti
ID: 9626259
Let's try turning off a few services:
START | RUN | SERVICES.MSC
Disable and stop Indexing Service
Disable and Stop Web Client Service
Disable and Stop DNSClient service

0
 
LVL 21

Expert Comment

by:gemarti
ID: 9626305
Let's also look at the event viewer just incase there was a problem reported. Please post the folloing information you find for Explorer crashing:

Event ID:
Source:
Category:
Description:

START | RUN | EVENTVWR.MSC

0
 
LVL 21

Expert Comment

by:gemarti
ID: 9626340
More Information:
Windows Explorer Has Encountered a Problem and Needs to Close" Error Message When You Try to Open My Network Places
http://support.microsoft.com/default.aspx?scid=kb;en-us;811266&Product=winxp

You May Be Unable to Browse the Network
http://support.microsoft.com/default.aspx?scid=kb;en-us;294756&Product=winxp 
 
0
Ransomware: The New Cyber Threat & How to Stop It

This infographic explains ransomware, type of malware that blocks access to your files or your systems and holds them hostage until a ransom is paid. It also examines the different types of ransomware and explains what you can do to thwart this sinister online threat.  

 

Author Comment

by:mme_
ID: 9627203
Gemarti, thank you for your answers.

I tried to stop the services, but it didn't solve the problem.
Event viewer does not contain any particular event. Windows Explorer does not crash: it simply stop responding and I've to kill it.
I don't have a Canon printer (KB 811266) nor Kaspersky antivirus (KB 294756).
0
 
LVL 21

Expert Comment

by:gemarti
ID: 9627541
Okay. Frequently when your machine is part of a network it takes time to gather information that you've requested. In this case you are clicking on objects "My Network Places" and then you are waiting for information on those objects to be displayed. How long have you waited before shutting down your machine?

If the event viewer isn't reporting any Explorer errors then the "Not Responding" message is probably because Explorer hasn't completed the task is was instructed to do.

A slow network can cause this "Not Responding" behavior. Try giving it more time if your killing it off after a couple of minutes.
0
 
LVL 21

Expert Comment

by:gemarti
ID: 9627617
Have you tried running check disk and defragment?

chkdsk c: /f

0
 
LVL 21

Expert Comment

by:gemarti
ID: 9627619
START | ALL PROGRAMS | ACCESSORIES | SYSTEM TOOL | DISK DEGFRAGMENT
0
 
LVL 21

Expert Comment

by:gemarti
ID: 9627643
Do you see any browser master related error messages in the event log?

Some links to read up on this...
http://www.ultratech-llc.com/KB/?File=NameRes.TXT
http://www.ultratech-llc.com/KB/?File=Browser.TXT

In your Network Properties Panel do you have the QOS Service installed? If you do uninstall it.
0
 

Author Comment

by:mme_
ID: 9630715
Guys, thank you all for your answers.
Unfortunately all the suggestions didn't solve my problem.
When I say "My Network Places cannot be open a secont time" I mean that it will never open until next logoff/logon (during a test I waited for 2 hours before logging off).
But, I've some news: I disabled UPnP and now I can open and close "My Network Places" folder without any problem (but, obviously, I cannot see my UPnP router).
So now my question is slightly different: what is wrong with UPnP support?
0
 
LVL 21

Expert Comment

by:gemarti
ID: 9632935
Glad you solved your problem.

I suggest that you post a zero point question in the Community Support Section of this site with a link back to this thread and request that it either be PAQ'd or deleted. You can get a refund for your points.
0
 
LVL 21

Expert Comment

by:gemarti
ID: 9632944
0
 

Accepted Solution

by:
PashaMod earned 0 total points
ID: 9634984
Question closed and points refunded.

PashaMod
CS Moderator
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Disclosure: Use this tutorial only when no other options helps to get Windows XP running without any problems and you don't want to format the drive. The back up of the data is the responsible of the user, however there is a description of how t…
It is only natural that we all want our PCs to be in good working order, improved system performance, so that is exactly how programs are advertised to entice. They say things like:            •      PC crashes? Get registry cleaner to repair it!    …
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…

717 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question