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outlook 2003 not sending emails

Posted on 2003-10-27
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Last Modified: 2012-06-27
Hi,

  I used outlook 2000, with which i could send & recieve my emails (via our company exchange server)
  I upgraded to outlook 2003 (in fact the whole office...), and I fail to SEND emails. I still receive them, but when I send my emails they stay in the Outbox folder.
  Just for fun, I go to another computer, open outlook 2000, open outbox, open the email, click SEND -> the email is sent!!!

  Any ideas?

Best Regards
 
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Author Comment

by:Guy Hengel [angelIII / a3]
ID: 9626659
PS: Windows XP Pro SP1
All english versions...
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Expert Comment

by:sunray_2003
ID: 9626701
Check to see if the outgoing mail server is same in both the outlook 2000 and outlook 2003

When you send what error you get ?

If the email does stay in the outbox folder , the send/receive program should give you an error message

Sunray
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Expert Comment

by:bruintje
ID: 9626733
not sure but is your sent mail folder at it's max? you could move some of it out of there to another folder or achive it and try again
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LVL 142

Author Comment

by:Guy Hengel [angelIII / a3]
ID: 9626760
>>Check to see if the outgoing mail server is same in both the outlook 2000 and outlook 2003
it is.

>>When you send what error you get ?
none. Simply the emails stays in the outbox

>>the send/receive program should give you an error message
nope.

>>not sure but is your sent mail folder at it's max
nope. I regulary move emails from that folder to pst file

Please don't take me as one of the fool guys that don't even try the basic things ;-)
Cheers
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Expert Comment

by:Raisor
ID: 9846491
Hi,

--> ... I upgraded to outlook 2003 (in fact the whole office...) ... I go to another computer, open outlook 2000 ... <--

Does everyone in the office have the same problem with Outlook 2003 or is it only your PC?

Best regards, Raisor
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Expert Comment

by:Raisor
ID: 9899653
Hi,

@angelIII ... so everything working now?


Best regards, Raisor
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Expert Comment

by:ml28180
ID: 10209270
Hi

I am having the same problem, but only when working offline. It is as if the offline profile isn't sync'ing with the online one. I have tried everything bar re-creating the profile, which I am loathe to do due to the amount of personal settings etc that I have.

Does anyone have any ideas, please??
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LVL 142

Author Comment

by:Guy Hengel [angelIII / a3]
ID: 10219328
Hi,

  sorry for the delays ...
 
  It was my M$ Office that I meant, not the people in my office ;.  However, I checked also with them, and none of them had the problems...

  Recently, after I applied some M$ Win XP Online Service Packs, the problem went away (even though none of the packages indicated anything related to M$ Outlook 2003...

  What are your suggestions regarding the points?

CHeers
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by:sunray_2003
ID: 10219351
WEll if you want to close the question without giving points , then post a 0 pt in CS and the mod will take care of it .

If you want to split the points , click on "split"  after this comment and then award points to experts you want

If you want to give all points to one then click on his/her comment

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LVL 142

Author Comment

by:Guy Hengel [angelIII / a3]
ID: 10225300
sunray, I know about how to give the points "technically" speaking... thanks for "helping" me on that points ;-)
I wanted to know I anyone thinks he/she should get some/all of the points, in order to respect the EE rules!
CHeers
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PAQed, with points refunded (250)

GhostMod
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Expert Comment

by:marcovanrooij
ID: 10808833
Hi there,

I have Win XP service pack I on my computer; it's up to date with all the packages / fixes etc. , but I do have the above described problem with Outlook 2003 that mail stays in the Outbox. I notice it is not cursively (I hope this is the right English word) printed. You can "fix" the problem by selecting the mail and forwarding it; then the original mail is still in the Outbox, but the forwarded mail comes in cursively. If you hit the send-button, it will be sent. But all these extra manual operations are not meant to be. So far, I have not seen an effective solution to the problem. I have notified Microsoft of this irritating Outlook 2003 behaviour (they say to be able to enhance the user's experience), but response is zero.
I have also searched newsgroups for a solution, written to computer magazines etc., but zero solutions. It looks like Microsoft needs to come up with a fix for this one as there are more people have this problem.

If there won't be a solution , I think I switch to another mail programme, because this is very irritating.

Does an expert have a killer solution for me ?

Marco
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Expert Comment

by:Wotan
ID: 11716329
Thanks to the tip from marcovanrooij about "Forwarding" as a kludge to get around the problem temporarily. That does seem to work!

I noticed one thing that has not been mentioned yet which MIGHT have something to do with the problem, but it hasn't helped me solve it yet.

The message that is NOT sent has Date: None while the Forwarded message that IS sent has a normal, valid date. I have no idea how to change the date and fix this (without using the "forwarding" fix).
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Expert Comment

by:alexbakker
ID: 11827131
This could help....

http://support.microsoft.com/default.aspx?scid=kb;en-us;291613&Product=out2003

Basically if the email address you are trying to send to was setup on an Exchange server and you are no longer using Exchange then Outlook will validate the email address but not send it as it does not detect the right mail server. I tested this with a client who now works offsite. Got them to delete on of the email addresses that didnt work and restart outlook. Then typed in the email address manually and voila it sent..

Hope this helps !
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Expert Comment

by:rhall2784
ID: 12360290
I second Marcovanrooij's comments and have the same problem with Outlook 2002. The above comments regarding the Date being missing in the email that will not send, as well as the comment regarding the cursive text not being present, but then being present after the email is opened in the Outbox,  are accurate and also what I am myself experiencing.
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Expert Comment

by:balboda
ID: 13699756
I had this same problem, I solved it by going to the send recieve option under tools->options then editing the send recieve group to not include the outbox in the send recieve process. then i logged out of outlook, logged back in and reset the outbox to be part of the send receive process, problem solved
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Expert Comment

by:PeterH05
ID: 13767400
I had the same problem with Outlook 2003 running on a Windows XP Laptop.  What I've noticed is that any newly created email gets stuck in the outbox, but any emails that are being replied to gets sent, which strikes me as unusual.  Does this help/have any bearing to finding a solution to this debate?
I've yet to try Balboda's solution and will notify if it works.
PeterH05
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Expert Comment

by:PeterH05
ID: 13811303
I can confirm that Balboda's solution worked.  We've had no problems since.
PeterH05
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Expert Comment

by:BigCap
ID: 20101849
I have the same problem with a laptop with XP Pro and Outlook 2003. None of these suggestions worked for me unfortunately.

I think I might have to reinstall outlook!  bah! Damn thing.....
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