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Hauppage WinTV application hang up (Win TV USB) under Windows XP home edition (Compaq laptop Presario 722US)

Posted on 2003-10-27
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Last Modified: 2012-06-21
I got now a problem with my WinTV application (Hauppage Win TV USB) ran under Win XP home edition after three months break. Since that time I've made a numerous Windows XP updates from the web by installing security and others downloads. I have downloaded newest drivers from the Hauppage web site and installed them successfully (firstly fully removing the oldest ones).  However, when I run now the Win TV application it starts safely and works for a time and then suddenly 'freezes' with movie (while sound continues until I reboot the pc). At the Windows event viewer it is written that the application was hang owing to the event 1002 (101 category). After application freezing I can't close it by using task manager - each time I actually need to reboot the laptop.

What could you please advise me to prevent such a application hang up?
 
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Question by:bulat
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Author Comment

by:bulat
ID: 9627328
Usually I have 3-4 USB devices connected to the laptop when I run Win TV USB - Does it matter?
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gemarti earned 250 total points
ID: 9627889
If your system "hangs" as it is booting up when the WinTV USB is connected to the computer, it is sometimes necessary to change a setting in your system's BIOS.
Look in the BIOS for a "Legacy USB Support" setting and set this to ENABLED. In some system's BIOS, this setting can be found under Advanced- Peripheral configuration- Legacy USB Support. Save the settings and reboot.

Lockup while running application...

see if AMCAP will run. If it also locks up, the problem is more basic resource conflicts. The WinTV USB may be sharing an IRQ with another device installed in the system. Check the Device Manager for any conflicts. Also try running in Primary surface. To do this open the Primary Icon found in the Hauppauge WinTV program Group.

Error 69 and Lockups when trying to run the application" we have found that left over video display drivers from a previous video card left in Device Manager, can cause these problems. To check this, boot into safe mode, go to Device Manager and look under display adapters. If you see more than one entry, remove the one that is not currently installed and reboot the system. (if you still get lockups boot back into safe mode and remove the current video entry and reboot and let the system rediscover the video card.)

Yamaha sound cards will cause conflicts with USB if WDM Yamaha sound drivers are installed. Updated drivers for your Yamaha sound card can be found at http://www.yamaha.com 

Trident VGA cards are incompatible with the WinTV USB and will cause lockups. *

Some Neomagic VGA cards will also have problems with the WinTV. Please look for reference drivers or updated VGA drivers for your Neomagic card. *

Intel 810/820 chipsets may also have issues with the WinTV USB. Reference drivers from Intel should help. *

* NOTE: Running the WinTV USB in DIB DRAW may work with these VGA cards.

AMD processors may require the USB update from Microsoft. Also, be sure that the Processor supports MMX technology. if it does not, it will not be compatible.

It is not recommended to connect the USB to a non-powered USB hub. - if possible, connect directly to the PC's USB port.


 

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by:gemarti
ID: 9627904
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Expert Comment

by:gemarti
ID: 9836031
I would like to know the outcome of this question. My guess is that my two comments helped solve the member's problem.
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