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Email Not Sent/Received

I'm half the IT department at a small company. We have our web host provide us with pop3 email accounts. Usually everything works fine. Recently the boss forwarded an email to me which he claims was not delivered to one of our co-workers. I looked at the email and it is looks like it should have been delivered. I'm reasonably confident that the intended recipient did not delete it accidently. Both use Outlook 2000.

Any idea on where to start trying to figure this out? Is there any legitimate potential cause other than user error?

sunray_2003

Well it may not be that easy to figure that out.Even if the co-worker received from your boss and deleted the email you would not know,

What you can do is to ask your boss to send the email with the an email request confirmation.That way if the co-worker opens the email it would send an email to your boss that he has seen the email.But even here if the co-worker wants to block that confirmation , he can do

Sunray

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sunray_2003

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Igiwwa

ASKER

There is a rule in place to move the email to another folder.

Igiwwa

ASKER

Thanks for the help Sunray. Sorry for the B, but I never was able to figure out what happened.