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Email Not Sent/Received

Posted on 2003-10-27
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Last Modified: 2010-08-05
I'm half the IT department at a small company.  We have our web host provide us with pop3 email accounts.  Usually everything works fine.  Recently the boss forwarded an email to me which he claims was not delivered to one of our co-workers.  I looked at the email and it is looks like it should have been delivered.  I'm reasonably confident that the intended recipient did not delete it accidently.  Both use Outlook 2000.

Any idea on where to start trying to figure this out?  Is there any legitimate potential cause other than user error?
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Question by:Igiwwa
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6 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9627831
Well it may not be that easy to figure that out.Even if the co-worker received from your boss and deleted the email you would not know,

What you can do is to ask your boss to send the email with the an email request confirmation.That way if the co-worker opens the email it would send an email to your boss that he has seen the email.But even here if the co-worker wants to block that confirmation , he can do


Sunray
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LVL 49

Accepted Solution

by:
sunray_2003 earned 375 total points
ID: 9627834
You may also want to ask the co-worker if he has set any rule by which any email from your boss is redirected to a different location in the computer or getting deleted


Sunray
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Author Comment

by:Igiwwa
ID: 9628364
There is a rule in place to move the email to another folder.
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Author Comment

by:Igiwwa
ID: 9959902
Thanks for the help Sunray.  Sorry for the B, but I never was able to figure out what happened.
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LVL 49

Expert Comment

by:sunray_2003
ID: 9959980
Sorry about that ...

Sunray
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Author Comment

by:Igiwwa
ID: 9959995
Damn it Jim, I'm a programmer not a magician
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