[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 175
  • Last Modified:

Email Not Sent/Received

I'm half the IT department at a small company.  We have our web host provide us with pop3 email accounts.  Usually everything works fine.  Recently the boss forwarded an email to me which he claims was not delivered to one of our co-workers.  I looked at the email and it is looks like it should have been delivered.  I'm reasonably confident that the intended recipient did not delete it accidently.  Both use Outlook 2000.

Any idea on where to start trying to figure this out?  Is there any legitimate potential cause other than user error?
0
Igiwwa
Asked:
Igiwwa
  • 3
  • 3
1 Solution
 
sunray_2003Commented:
Well it may not be that easy to figure that out.Even if the co-worker received from your boss and deleted the email you would not know,

What you can do is to ask your boss to send the email with the an email request confirmation.That way if the co-worker opens the email it would send an email to your boss that he has seen the email.But even here if the co-worker wants to block that confirmation , he can do


Sunray
0
 
sunray_2003Commented:
You may also want to ask the co-worker if he has set any rule by which any email from your boss is redirected to a different location in the computer or getting deleted


Sunray
0
 
IgiwwaAuthor Commented:
There is a rule in place to move the email to another folder.
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
IgiwwaAuthor Commented:
Thanks for the help Sunray.  Sorry for the B, but I never was able to figure out what happened.
0
 
sunray_2003Commented:
Sorry about that ...

Sunray
0
 
IgiwwaAuthor Commented:
Damn it Jim, I'm a programmer not a magician
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

  • 3
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now