Email Not Sent/Received

Igiwwa
Igiwwa used Ask the Experts™
on
I'm half the IT department at a small company.  We have our web host provide us with pop3 email accounts.  Usually everything works fine.  Recently the boss forwarded an email to me which he claims was not delivered to one of our co-workers.  I looked at the email and it is looks like it should have been delivered.  I'm reasonably confident that the intended recipient did not delete it accidently.  Both use Outlook 2000.

Any idea on where to start trying to figure this out?  Is there any legitimate potential cause other than user error?
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Top Expert 2004

Commented:
Well it may not be that easy to figure that out.Even if the co-worker received from your boss and deleted the email you would not know,

What you can do is to ask your boss to send the email with the an email request confirmation.That way if the co-worker opens the email it would send an email to your boss that he has seen the email.But even here if the co-worker wants to block that confirmation , he can do


Sunray
Top Expert 2004
Commented:
You may also want to ask the co-worker if he has set any rule by which any email from your boss is redirected to a different location in the computer or getting deleted


Sunray

Author

Commented:
There is a rule in place to move the email to another folder.
Should you be charging more for IT Services?

Do you wonder if your IT business is truly profitable or if you should raise your prices? Learn how to calculate your overhead burden using our free interactive tool and use it to determine the right price for your IT services. Start calculating Now!

Author

Commented:
Thanks for the help Sunray.  Sorry for the B, but I never was able to figure out what happened.
Top Expert 2004

Commented:
Sorry about that ...

Sunray

Author

Commented:
Damn it Jim, I'm a programmer not a magician

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial