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outlook will not start

Posted on 2003-10-27
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Last Modified: 2010-04-08
I have a user who runs XP Pro and uses Office XP.  We do not have an exchange server - host POP 3 with a hosting provider.  His Outlook will not start - not responding in Task Manager.  I completely uninstalled Office XP and reinstalled it - I removed his .pst file - he is the only Outlook profile on this machine - still have the same thing - does anyone know what might cause this or how I may fix it?
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Question by:mrsmileyns
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sunray_2003 earned 250 total points
ID: 9628167
Try this

Should be similar for office xp

http://support.microsoft.com/?kbid=291957


Sunray
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by:sunray_2003
ID: 9628190
try restoring your windows xp to a previous state and then try running outlook

Sunray
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by:sunray_2003
ID: 9628225
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Author Comment

by:mrsmileyns
ID: 9629066
I figured it out - it was actually an issue with this specific users Windows logon account - saved the .pst file and his data - made a new account - working OK now - but you responded with some useful info nontheless - points are yours  :)
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LVL 49

Expert Comment

by:sunray_2003
ID: 9629090
Thanks

Sunray
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