Hpfbkg16 has caused an error in MMSystem.dll

Dear Friends,

My PC is running windows ME. I had an HP 840c installed. Then I installed an HP 695c (new driver from HP, etc). I just can't make it work! After installing, I get the message: "Hpfbkg16 has caused an error in MMSystem.dll". Other messages also: "Spool has caused an error in mmsystem"; "rundll has caused an error in mmsystem". Just tried a lot of things: uninstalling old drivers, installing new ones, replacing mmsystem, etc. I asked for help at HP, with no results. Can anyone help me? Obs. Installed the 840c again and it worked well. The problem is just with the 695c. Thanks in advance.
PRPACELLOAsked:
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heskyttbergCommented:
Hi!

Uninstall 840c software and driver.

start->printers&faxes->add printer
Choose not to autodetect, choose have disk.
Point directly to the driver file for the 695C, do not run setup or install from 695c CD or something like that.

If this works be happy and use the printer.

If this dosen't work, change OS to 2000, win98 or XP or keep using the 840c.

Regards
/Hasse
0

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