asked on

problems with outlook express

Hi, I am running windows XP(home edition) and recently had a worm virus. I have successfully got rid of this, however Outlook Express seems to have problems that were not there before, could this be related to the worm virus??
I can receive e-mail and send it but on many varying occasions I get a pop up message saying 'Outlook Express has encountered a problem and will have to close'
When I look into this more fully I find in the error report the following:

Error Signature
App Name: msimn.exe AppVer:6.0.2600.0
ModVer: 0.0.0.0. ModName:unknown
Offset:03e62342

Can oyu advise please I am a fairly competent person but certainly not what you would call an expert!!

Any advise would be very welcome
Thanks Anne

sunray_2003

Anne,

Do this

http://support.microsoft.com/?kbid=816506

http://www.outlook-express-repair.com/

http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm

Sunray

war1

Greetings, big_anne!
What operating system are you using? A file in Outlook Express may be corrupted. Uninstall and reinstall OE.

Reinstall or Repair Internet Explorer and Outlook Express in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;318378

Best wishes, war1

war1

Anne,
We have not heard from you? Did any comment help you solve your problem? Do you have any more questions? If an Expert help you, please accept his/her answer with an excellent or good grade.

Thanks, war1

big_anne

ASKER

I have not fully explored my options yet. I am unsure of uninstalling and re-installing OE and have found a few problems with internet explorer too Could they all be related??
OE only seems to have problems when I maximise the e-mail and try to 'reply' When the e-mail is in the original small window I don't seem to incur the same problems.
Many thanks for your suggestions up to now
Anne

ASKER CERTIFIED SOLUTION

war1

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial