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problems with outlook express

Posted on 2003-10-28
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Last Modified: 2010-04-08
Hi, I am running windows XP(home edition) and recently had a worm virus. I have successfully got rid of this, however Outlook Express seems to have problems that were not there before, could this be related to the worm virus??
I can receive e-mail and send it but on many varying occasions I get a pop up message saying 'Outlook Express has encountered a problem and will have to close'
When I look into this more fully I find in the error report the following:

Error Signature
App Name: msimn.exe                AppVer:6.0.2600.0
ModVer: 0.0.0.0.                       ModName:unknown
Offset:03e62342
 
Can oyu advise please I am a fairly competent person but certainly not what you would call an expert!!

Any advise would be very welcome
Thanks Anne
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Question by:big_anne
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Expert Comment

by:sunray_2003
ID: 9633544
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LVL 97

Expert Comment

by:war1
ID: 9634471
Greetings, big_anne!
   What operating system are you using?  A file in Outlook Express may be corrupted.  Uninstall and reinstall OE.

Reinstall or Repair Internet Explorer and Outlook Express in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;318378

Best wishes, war1
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LVL 97

Expert Comment

by:war1
ID: 9676238
Anne,
   We have not heard from you? Did any comment help you solve your problem? Do you have any more questions? If an Expert help you, please accept his/her answer with an excellent or good grade.

Thanks, war1
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Author Comment

by:big_anne
ID: 9679391
I have not fully explored my options yet. I am unsure of uninstalling and re-installing OE and have found  a few problems with internet explorer too Could they all be related??
OE only seems to have problems when I maximise the e-mail and try to 'reply' When the e-mail is in the original small window I don't seem to incur the same problems.
Many thanks for your suggestions up to now
Anne
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Accepted Solution

by:
war1 earned 125 total points
ID: 9680005
Anne,
    Internet Explorer and Outlook Express share many files.  So they could be related. Reinstall of OE will get rid of the corrupted file.  If no joy, then a reinstall of Internet Explorer is in order.
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