OWA 2000 problems

Hi there,
My set-up is windows 2000 server SBS (exchange 2000, ISA server)
I got more then just one problem with exchange. First of: OWA doesn't work properly. When i first tried to access it internally (over LAN) it wouldn't give me an inbox, it just kept saying "loading.." i solved that problem by creating a registry key which makes OWA think all clients use IE 4 or lower so it wont use the webdev thingy (cant remember what it's called).
now i can log on over the LAN. I succesfully get my inbox and the inbox of another administrator. Any other user gets the frames but left and right window say "page cannot be displayed". In my own inbox i cant open certain emails and atachments, but some can be opened and i am able to send mail.
btw, OWA is set up over SSL

another problem is that when i remove a mailbox from AD it doesnt seem to delete it properly. It leaves traces on the M:\ drive but when i click the folder it claims its already removed. our backup program has problems with backup up mailboxes beacause of that. it tries to backup non existing mailboxes.
LVL 4
RazwerAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

David WilhoitSenior Consultant, ExchangeCommented:
you've got more problems than you know about.

http://support.microsoft.com/default.aspx?scid=kb;en-us;298924

fix this first, then we'll deal with OWA.
0
RazwerAuthor Commented:
ok, i'll check this one out. i wasn't backup the M:\ drive but there is a virus scanner running.
All mail through outlook 2000 goes well though. It's just OWA that is acting up and symantec corporate for exchange that has problems with quarantine management. I recently joined this company and the person who did this job prior to me had a 3 weeks MCP course and thats it. I'm MCSE in nt4 and few 2000 certificates addiotional to it but exchange is not one of my certifications. And being MCSE doesn't always mean you are a real professional anyways. You gain knowledge while working with the packages. But anyways, thanks for this link, i will look into this and get back on it.
0
RazwerAuthor Commented:
ok i have set up the antivirus software to exclude all the directories mentioned at the website of symantec. What do i do now?
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

David WilhoitSenior Consultant, ExchangeCommented:
If you've deleted mailboxes, by default they are retained by the information store for 30 days. that's why they would show in the virtual directory. the problem I see is really with your database. the attachments that you cannot open is this only in OWA, or do you get the same behavior in Outlook as well?

Since this is SBS, you should also exclude the \NTDS directory as well, and the pagefile. I'd say this is an issue central to ISA and Exchange being on the same box, ISA probably needs a little help. Has ISA got the latest fixes?

http://support.microsoft.com/default.aspx?scid=kb;en-us;307347

D

0
David WilhoitSenior Consultant, ExchangeCommented:
0
RazwerAuthor Commented:
the problem only consists with OWA. the thing is, only 2 mailboxes can open OWA succesfully but have problems with about 60% of all messages, and the other accounts/mailboxes get a frameset with 2 times "the page cannot be displayed". this is both when accessing internally and externally.
about the link mentioned, i had that but i fixed it by disabeling webdav. (added the key ForceClientsDownLevel in the OWA registry)
0
David WilhoitSenior Consultant, ExchangeCommented:
Sounds like permissions then. Disabling webdav is not the best option always, especially if you have newer client OSs like XP. Nonetheless, if you created a new account right now, gave it a mailbox, sent it a piece of mail, you'd get the same error? Just verification...

D
0
RazwerAuthor Commented:
yes, when i create a new account i can actually open OWA with that account (so that makes a 3rd account who is able to open OWA but still not all mails can be opened. Looks like newly sent emails can be opened, but if i forward one it cant be opened (tested this about 4 times).
sending mail is possible, forwarding or replying isnt.
0
RazwerAuthor Commented:
oh and neither is viewing it as webpage
0
David WilhoitSenior Consultant, ExchangeCommented:
Ok, now you have weirdness. you applied the service packs for Exchange yet?

D
0
RazwerAuthor Commented:
yes,i have up till post sp3 package installed and all recent w2k patches and sp4, isa server sp1
another thing, for example all experts exchange emails wont open in OWA, but some mails sent internall do show (newly sent, forwarded none but i mentioned this above)
0
David WilhoitSenior Consultant, ExchangeCommented:
hmmmm, not allowing HTML content? that's ISA, even 2003 will block it but give you the choice to unblock it. And it doesn't keep you from opening it. Can I send you an email from my OWA, see if you can open it?

D
0
RazwerAuthor Commented:
sure, try yoni@friederichs.nl
0
RazwerAuthor Commented:
its not the html content its blocking, its the webpage view in OWA it doesnt show.
i succesfully opened you're mail. It looks like it has problems with plain text emails rather then html, i think also rich text but it does display some in rich text.
i really dont know how to fix this :/
0
AdamGatesCommented:
Do you have any error messages in your application log? System log? and in this case Security log?


Did you perhaps have some earlier issues with DNS or the RUS?
These could be coming back to haunt you.

I would remove ISA and test again with your 3 working accounts. I suspect they will now be able to see the entire OWA window.
0
David WilhoitSenior Consultant, ExchangeCommented:
Are you forcing rich text email in the internet email settings?

D
0
RazwerAuthor Commented:
i'm not forcing rich text, its on individual user settings
0
David WilhoitSenior Consultant, ExchangeCommented:
hmmmm....thought I might be on to something. If I was more familiar with ISA, I could help further, but if you don't feel this is a client side issue, then it looks like Exchange is configured properly, and I don't have anything else I can offer, unless you have more info for me to look at.

D
0
RazwerAuthor Commented:
could it be that its corrupted by the virusscanner that was scanning the exchange folders?
and if so, what is the best way to fix it all ? i take it when i restore backed up mailboxes the data is still corrupted or not ?
0
RazwerAuthor Commented:
btw in reply to adams answer, yes ofcourse i checked the logs and there is nothing in there what applies to this problem.
0
David WilhoitSenior Consultant, ExchangeCommented:
Possibly, but this doesn't sound like that type of behavior. Help me: Post the exact steps you're taking in trying to add a mailbox to an existing user. Tell me if the user is already mail-enabled, or if that's part of the rpocess. Is the ESM installed where you're creating the user object? That's critical.

D
0
RazwerAuthor Commented:
whats ESM ?
0
David WilhoitSenior Consultant, ExchangeCommented:
exchange system manager
0
RazwerAuthor Commented:
yeah esm is installed, and the mailboxes are created when an AD object is added.
0
David WilhoitSenior Consultant, ExchangeCommented:
ok, so what is it you're missing after this takes place?

d
0
RazwerAuthor Commented:
nothing really, but i don't really understand you're question. i'll have a go on removing isa server.
0
David WilhoitSenior Consultant, ExchangeCommented:
well, sorry, razwer, that's my stupidity, I got confused with another question I was working on, my bad. OK, the deal is rich text/ plain text displaying properly in OWA at this point. On the Exchange server, it's now set to "Determined by user settings". Is MIME encoding set for both HTML and plain text? Set on the same object as Exchange rich text, Message Format tab.

D
0
RazwerAuthor Commented:
yeah its set-up like that, but plain text is the kind that doesnt display. rich text and html does.
0
David WilhoitSenior Consultant, ExchangeCommented:
hmmmm....missing any icons?

D
0
RazwerAuthor Commented:
no, it displays properly
it just wont reply nor forward mails. (then i get:
The page cannot be found
The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.
)
it also wouldnt display an internal out of office reply.
i noticed that its not the plain text whats the issue since i made my colleage send me some plaintext messages and they display. but for example all emails that came in from this site (experts exchange) dont display (except for one when i had a "good answer" email), i found out that all internal messages that don't display are either replied or forwarded. so its not an issue with the format of the email i think.
0
David WilhoitSenior Consultant, ExchangeCommented:
OK, I know this may be over the top, but let's go thru the troubleshooting steps for OWA again. I think we should take a  step back, and remove the downlevel client entry you added, go back to the start, and resolve that issue in a better manner. How many of you clients are using IE 6.0? would you say most? I don't think disabling WebDav functionality is the answer here.


D
0
RazwerAuthor Commented:
yeah like over 90% is IE6.
ok i set the value to 0 and restarted the www service, now i get two popus which say "the item could not be found and may have been deleted" with my mailbox, with another mailbox it just gives "loading..." and no inbox
the thing is, when i go into the ESM and check the public folders in the public folders store, and i check the properties of any item in there it gives "the object is no longer available, press F5 blahblahblah etc"
could that have something to do with this problem ? or is my exchange server really messed up now ?
0
RazwerAuthor Commented:
from the 3 working accounts i had there are two accounts who get the "the item could not be found and may have been deleted" alert message and the other one gets
"Please use the Options shortcut to set your current local time zone." added in above where the inbox is supposed to be.
0
RazwerAuthor Commented:
the issue is not the isa server since i just removed it.
0
David WilhoitSenior Consultant, ExchangeCommented:
If you rebooted, check IIS to see that the exchange virutal directories are availbale. If not restart the default web site, and then refresh the view.


0
RazwerAuthor Commented:
yeah i tried that aswell. no luck.
is there anyway to reset all OWA settings in IIS to default ? someone who worked here before me could have changed the settings...
0
David WilhoitSenior Consultant, ExchangeCommented:
It's possible. Does that mean the exchange virtual directories are up? If so, let's just start configuring OWA on the server per the docs, k?

http://www.microsoft.com/downloads/details.aspx?FamilyID=105caf81-9a3a-469f-9014-eedf45f8eb92&DisplayLang=en

Download this doc, go over the correct perms, let me know if you see anything out of whack.

D
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
RazwerAuthor Commented:
i found that the reason other users cant connect to their mailboxes is that they need to be able to log on locally on the server, i read that in some ISA server book.
but that still leaves the problem open about the messages that cant be opened (replies and forwards)
0
RazwerAuthor Commented:
i think this is my problem
http://support.microsoft.com/?ID=309508
0
RazwerAuthor Commented:
yes its fixed. thanks mate !!
it was IIS lockdown which wasnt set properly
i'm releaved now :)
0
David WilhoitSenior Consultant, ExchangeCommented:
oh CRAP!!! never even asked about IIS lockdown. I don't even bother with it on my OWA, breaks too much... glad you got it straight though! Yea, logon locally will do it. Once again, I assumed too much...sorry I made you work for the asnwer!

D
0
RazwerAuthor Commented:
lol, ah well, learned a lot from this. and hope others will aswell when they encounter the same problem.
one other thing exchadmin virtual directory is pointing to ./../BackOfficeStorage
i take it thats not the correct setting, where should it point to ?
0
David WilhoitSenior Consultant, ExchangeCommented:
nope, that's correct, you can leave that one as is....

d
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.