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Outlook XP always opens Internet Connection

Posted on 2003-10-28
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Last Modified: 2010-04-08
I'm using OfiiceXP Pro on a Dell Dimension running WindowsXP Pro at home.

Outlook was behaving as expected when setup to access my work e-mail from home. (Home connection is a dial-up account).  Since I added a new e-mail account (hotmail) to Outlook, I cannot control Outlook's behavior with the dial-up account.

I have no problems sending or receiving mail via either account but I am totally unable to work offline.  Now when I open Outlook, it immediately opens the modem dialog box so it can check for new mail.  If I disconnect  the modem and leave the hotmail inbox the active window, it will automatically try to re-connect after a short period of time.  If I am working in the calendar or tasks area and disconnect the modem all is fine until I go back to the Inbox it then it tries to re-connect again.

I've been through all the e-mail settings under TOOLS - OPTIONS - MAIL SETUP.  No matter how I set the online and offline line settings, Outlook's behavior is still the same.

Stange thing is that when I remove the hotmail account, everything works the way I expect it too.  But after adding the hotmail account again, this strange behavior returns.

Any ideas on what I might be missing?
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Question by:meintsi
7 Comments
 
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Expert Comment

by:sunray_2003
ID: 9634381
Have you tried this

open outlook
go to tools --> options --> mail setup

under dail-up choose "always use an existing dial-up connection"

and when you open outlook see that it doesnot check for any email ( esp in hotmail account ) until you manually click send
and receive

Sunray
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LVL 18

Author Comment

by:meintsi
ID: 9634451
Been there - done all that.

Always use existing, warn before switching, don't remember the other two. but have tried them all.  For both the online and offline settings.

This is where I thought I would get the behavior I wanted but does not seem to be the case.
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LVL 97

Expert Comment

by:war1
ID: 9634758
Greetings, meintsi!
  Installation of Hotmail may have caused the problem. Uninstall Hotmail and see if the problem disappears.

Do a system restore back to before you install Hotmail.

How to Restore Windows XP to a Previous State (System Restore)
http://www.microsoft.com/windowsxp/pro/using/itpro/managing/restore.asp

Best wishes, war1
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LVL 18

Author Comment

by:meintsi
ID: 9634875
I have already removed the hotmail account and Outlook behaves normally without having to use System Restore.

Re-connecting to hotmail brings back the problem.
It's almost like MS wanted it that way.  Or maybe it's a bug, or ...maybe they wanted ... who knows

Would be interested to find out if anyone else that is using Outlook, hotmail, and a dial-up account together has it working differently.
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LVL 97

Expert Comment

by:war1
ID: 9676270
I agree with you. It does seem Hotmail wants it that way.  Can you use another free email account, like Netzero?  I use Netzero with no problem.
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