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Exchange 5.5 Sp4 immediate NDR for specific domains

Posted on 2003-10-28
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Last Modified: 2010-03-05
When users attempt to send email to anyone at earthlink.net our Exchange server immediately reply’s to the in-house user with a System Administrator report with the following info.  It seems to reply so quickly that it doesn’t even have a chance to hit the earthlink mail server.

Could the reply happen this quickly if our company domain is on a black hole list for earthlink?  The reason I ask is because a year ago we had an open relay for about a week but like I said that was a year ago.
_____________________________________________________________________

 Your message did not reach some or all of the intended recipients.

      Subject:      FW: Email test to Desiree
      Sent:      10/28/2003 8:21 AM

The following recipient(s) could not be reached:

      'xxxxxxxx@earthlink.net' on 10/28/2003 8:21 AM
            Unable to deliver the message due to a communications failure
      The MTS-ID of the original message is: c=US;a= ;p=xxxxxxxxxxxx;l=MAIL_SERVER-031028162101Z-75
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Question by:johnm07
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Accepted Solution

by:
JasonBigham earned 1000 total points
ID: 9635493
Can you do a DNS lookup and return MX records for earthlink?  

If so, then (from the mail server) please click start, run, and type telnet earthlinkmxrecord 25

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Author Comment

by:johnm07
ID: 9635868
Jason,

I havent done this in awhile but I thinik I did it right.

After getting the IPs for the earthlink mail servers I tried a tracert to MX01.earthlink.net and the IP was resolved to 207.217.120.29.  I then tried a tracert to 207.217.120.29 and it resolved MX01.earthlink.net.

From my exchange server I followed your instructions and telnetted to "mx01.earthlink.net 25"  and received the following:
220 penguin EL_3_9_10 /EL_3_9_10  ESMTP EarthLink SMTP Server Tue, 28 Oct 2003 1
0:34:36 -0800 (PST)

What do ya think?
____________________________________
H:\>nslookup
Default Server:  dns1.snfcca.sbcglobal.net
Address:  206.13.28.12

> set type=mx
> earthlink.net
Server:  dns1.snfcca.sbcglobal.net
Address:  206.13.28.12

Non-authoritative answer:
earthlink.net   MX preference = 5, mail exchanger = mx05.earthlink.net
earthlink.net   MX preference = 5, mail exchanger = mx06.earthlink.net
earthlink.net   MX preference = 5, mail exchanger = mx07.earthlink.net
earthlink.net   MX preference = 5, mail exchanger = mx08.earthlink.net
earthlink.net   MX preference = 5, mail exchanger = mx09.earthlink.net
earthlink.net   MX preference = 5, mail exchanger = mx10.earthlink.net
earthlink.net   MX preference = 5, mail exchanger = mx00.earthlink.net
earthlink.net   MX preference = 5, mail exchanger = mx01.earthlink.net
earthlink.net   MX preference = 5, mail exchanger = mx02.earthlink.net
earthlink.net   MX preference = 5, mail exchanger = mx03.earthlink.net
earthlink.net   MX preference = 5, mail exchanger = mx04.earthlink.net

earthlink.net   nameserver = ns3.earthlink.net
earthlink.net   nameserver = ns1.earthlink.net
earthlink.net   nameserver = ns2.earthlink.net
mx05.earthlink.net      internet address = 207.217.120.31
mx06.earthlink.net      internet address = 207.217.120.23
mx07.earthlink.net      internet address = 207.217.120.132
mx08.earthlink.net      internet address = 207.217.120.201
mx09.earthlink.net      internet address = 207.217.120.216
mx10.earthlink.net      internet address = 207.217.120.241
mx00.earthlink.net      internet address = 207.217.120.28
mx01.earthlink.net      internet address = 207.217.120.29
mx02.earthlink.net      internet address = 207.217.120.79
mx03.earthlink.net      internet address = 207.217.120.78
mx04.earthlink.net      internet address = 207.217.120.249
ns3.earthlink.net       internet address = 207.217.120.43
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LVL 8

Expert Comment

by:JasonBigham
ID: 9635889
Let's finish the telnet process to see if there is more info. That's just the greeting.

i.e.

http://www.yuki-onna.co.uk/email/smtp.html
http://www.mvps.org/exchange/smtp_frames.htm

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Author Comment

by:johnm07
ID: 9636075
Jason,

Sweet, that’s the answer I have been looking for. I had called earthlink probably 10 times or more and was never able to get a response as to why their users couldn’t accept email from our domain. I even asked them to check their black hole list but now I at least know why.  Now I'll need to write asking to be removed from their open relay list but at least I have their mail servers telnet reply’s.   Nice work Jason!!!

This is the first time I have used Experts Exchange, what a great introduction and what a great resource.
____________________

220 penguin EL_3_9_10 /EL_3_9_10  ESMTP EarthLink SMTP Server Tue, 28 Oct 2003 1
0:55:38 -0800 (PST)
helo tartus.com
250 penguin Hello tartus.com [67.112.31.34], please to meet you
mail from tartus.com
550 Dynamic IPs/open relays blocked. Contact <openrelay@abuse.earthlink.net>.
_____________________
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LVL 8

Expert Comment

by:JasonBigham
ID: 9636135
Glad to here... make sure you aren't an open relay as well... though it may have been an error on their part.
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LVL 8

Expert Comment

by:JasonBigham
ID: 9636143
And welcome Experts Exchange... don't forget to accept an answer.
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Author Comment

by:johnm07
ID: 9636223
Jason,

Quick followup question, does it matter which of your 4 replys I press accept on?

Thanks agin!
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LVL 8

Expert Comment

by:JasonBigham
ID: 9636233
Try and accept the one you felt to be most helpful... this helps others to quickly locate the answer in the future.
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Expert Comment

by:cridog
ID: 11225710
I am having the same problem.  Did you e-mail openrelay@abuse.earthlink.net?  If so what did you say to get removed and how long did it take?

Thanks,
Chris
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