Microsoft Outlook 2002 (10.4712.4219) SP-2 Meesages Stuck in Outbox
Posted on 2003-10-28
Have a user running Windows 2000 Pro and Outlook 2002. She created an email that was going to a user with an AOL address and cc'ing to a VP here.
She got the wrong AOL address (invalid) so the email never goes to that person but it cc's to the VP (so far 398 times...). It STAYS in the Outbox and keeps trying. We tried to Delete the email message (there are two of these in the Outbox) and it tells us it can't because ARCHIVE.PST is at its' max size. So I go into it and try to take the VP off of the cc line and then X out and get the same error. So I started playing around and trying different stuff. I changed the AOL address to mine, removed the cc address and hit Send and I am returned to the Outbox, the email has my address only in it and it tries and tries to go (and I think that is REALLY strange; it won't let me Save the darned thing when I was doing the X after the change, but hitting Send DOES do some kind of save fine since my email address gets in there...). And I get tons of copies from here but it never gets done and out of her Outbox. We've exited Outlook, rebooted, etc. with no luck.
Anyone have any ideas as to what is going on or how to reslove this ?