DSL Installation causes system to boot up only in safe mode!
Posted on 2003-10-28
A friend of mine has asked me for help, now, I am asking for help for her. She hooked up the modem that came from SBC Yahoo DSL, and the two pronged thing(?) and the phone connectors they gave her. She followed all instructions and the system rebooted to install the software, then it just hung on the installation screen. She rebooted and now it will only let her come up in safe mode. She can't even use her cdrom. She called the tech from SBC and they told her to call HP, which is the system she has, an HP Pavillion with Win98. I really don't believe it is a problem for HP, has anyone else had this type of problem before? any ideas?
Any help at all would be appreciated...it is very urgent that she get back online asap so she can continue her work on her group site. My friend lives very far away, so I can only help her over the phone.