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DSL Installation causes system to boot up only in safe mode!

Posted on 2003-10-28
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Last Modified: 2013-12-14
A friend of mine has asked me for help, now, I am asking for help for her.  She hooked up the modem that came from SBC Yahoo DSL, and the two pronged thing(?) and the phone connectors they gave her.  She followed all instructions and the system rebooted to install the software, then it just hung on the installation screen.  She rebooted and now it will only let her come up in safe mode.  She can't even use her cdrom.  She called the tech from SBC and they told her to call HP, which is the system she has, an HP Pavillion with Win98.  I really don't believe it is a problem for HP, has anyone else had this type of problem before?  any ideas?

Any help at all would be appreciated...it is very urgent that she get back online asap so she can continue her work on her group site.  My friend lives very far away, so I can only help her over the phone.

Thank You

Lizd
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Question by:lizd
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4 Comments
 

Assisted Solution

by:shriramvenu
shriramvenu earned 750 total points
ID: 9638669
ask her 2 try booting in safe mode and undo any changes done by d DSL installation software it might work...
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Accepted Solution

by:
tbird008 earned 750 total points
ID: 9645028
Hi Lizd,

Let's not painic... Try to remove the installation from safe mode like Shriramvenu said.
Call SBC tech to go through step by step configuration of PPOE conncetion with out the CD and it will be better than installing all the junk they SBC CD has to offer.  It is a crappy CD.  Alot of time is their conncetion CD file currpted which cause end user error.  Don't need to CAll HP it is simplely uninstall what's already installed in the machine via safe mode.

P.S.  Did she try to reboot and does it still only run in safe mode?  Usually the first unexpected shutdown will bring her to safe mode, but after reboot she should be able to get back to normal window startup.

Tbird008
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Author Comment

by:lizd
ID: 9645839
She tried to remove everything she could while in safe mode, she also had another SBC tech tell her some file was corrupted, and something may be currupt with her hard drive, or system files.  All they did was take her through msconfig and had her uncheck stuff, because they wanted to look smart, but didn't have a clue!  When she would try to boot in normal mode, it would cycle back to the boot menu, and all that would load was safe mode.  I know it was their software that did it, especially after I did a search and found so many who had problems with SBC.

After trying other stuff, I finally had her boot to a command prompt only and do a scanreg /restore, luckily, she had a previous registry backup that she was able to restore to, and then her system was able to finally come back up into normal mode.  Now she is afraid to touch anything, but has to get online.  I know nothing about DSL or SBC, so I am out of my element with this one.  Thanks for your replys, this is the first time I've ever used this site and I really like it.  If she has more trouble, I'll be back!

Thanks Again,

Lizd
ps: I'm not sure about how the awarding points would work, but I did appreciate your responses...I was feelin kinda dum for a day! :)
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LVL 2

Expert Comment

by:tbird008
ID: 9645976
The point award is fine as it is.. the point is you find your solution either thru us or by your self it is a learning experience for both of us.  See you in the tuture.

Tbird008
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