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Problem opening links in Outlook Express

Posted on 2003-10-28
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Last Modified: 2010-04-08
Up until very recently I could open my Outlook Express email account and simply click on any link within a message which would open within seconds.  Suddenly I can no longer do this.  It simply hangs and will not open.  System is not hanging.  I can close the IE window and go back to OE.  IE works fine as far as web traffic.  
Any ideas would be appreciated.  System:  Win XP Home, OE 6.0+,
1Gg Ram.
Thanks in advance.

Sammie
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Question by:sammiew
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CrazyOne earned 250 total points
ID: 9638550
You Cannot Open New Internet Explorer Window or Nothing Happens After You Click a Link
http://support.microsoft.com/?kbid=281679

Basically what it says in that link is this

1 Quit all programs that are running.
2 Click Start, and then click Run.
3 Type regsvr32 /i urlmon.dll, and then click OK.
4 When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK.

If this does not resolve the problem, repeat steps 2 through 4 for each of the following files (in step 3, replace Urlmon.dll with each of the file names below):

Shdocvw.dll
Msjava.dll
Actxprxy.dll
Oleaut32.dll
Mshtml.dll
Browseui.dll
Shell32.dll


Oleaut32.dll

If the problem is still not resolved, verify that the following registry values are present and correct:
HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}
Name: (Default)
Value: IDispatch
HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}\ProxyStubClsid
Name: (Default)
Value: {00020420-0000-0000-C000-000000000046}
HKLM\SOFTWARE\Classes\Interface\{00020400-0000-0000-C000-000000000046}\ProxyStubClsid32
Name: (Default)
Value: {00020420-0000-0000-C000-000000000046}
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LVL 44

Expert Comment

by:CrazyOne
ID: 9638564
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;318378

or

Start > Run rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\windows\inf\ie.inf

or

Right click on C:\windows\inf\ie.inf and select Install
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LVL 44

Expert Comment

by:CrazyOne
ID: 9638578
If this is a recent problem then...

HOW TO: Restore the Operating System to a Previous State in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;306084

Log on to Windows as Administrator.
Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.
On the Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next.
On the Select a Restore Point page, click the most recent system checkpoint in the On this list, click a restore point list, and then click Next. A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.
Log on to the computer as Administrator. The System Restore Restoration Complete page appears.
Click OK.
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Author Comment

by:sammiew
ID: 9638687
Thanks
I followed your directions .....

4 When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK.

If this does not resolve the problem, repeat steps 2 through 4 for each of the following files (in step 3, replace Urlmon.dll with each of the file names below):

Shdocvw.dll       worked
Msjava.dll          did not work
Actxprxy.dll        did not work
Oleaut32.dll       did not work
Mshtml.dll          worked
Browseui.dll       worked
Shell32.dll         worked

The first one had no effect, after all and a reboot it is now working.
Obviously one of these files was corrupt?

Thanks again,
Sammie
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LVL 44

Expert Comment

by:CrazyOne
ID: 9638690
You are welcome :)
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