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LaserJet 8150 DN Says The Printer Is Offline When There's More Than One Print Job

Posted on 2003-10-29
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I have 8 users connected to a HP LaserJet 8150 DN printer.  They are either using NT 4.0 or Windows 2000.  All of the users get a Netware message that the printer is offline if they send a print job and there is already one in the queue before theirs.  They have to click okay on the error message and their job still queue's correctly and prints out in the order it was received by the printer.  I need to know how to get rid of this error message!

Any help would be appreciated!

Thanks!
BPLEDGER
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Question by:BPLEDGER
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7 Comments
 
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Expert Comment

by:heskyttberg
ID: 9650072
Hi!

This question is better asked in OS->Netware section, I don't think this has anything to do with the printer itself, since you get a netware error.
Is the printer compatible with Netware ?

Some links that might be relevant or not:
http://support.microsoft.com/default.aspx?scid=http://support.microsoft.com:80/support/kb/articles/Q142/2/97.asp&NoWebContent=1
http://www.nbd.dk/nov-lst/1998_09/msg01351.html

Regards
/Hasse
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LVL 24

Expert Comment

by:SunBow
ID: 9651756
I think you might want to make sure that they have spooling enabled and that that are printing to the name of the printer queue (not to the printer name). No, I think I prefer option to print direct to printer. Configure to not notify anyone for printer offline. Consider adding RAM to printer, jobs to queue, and revisit printer's configuration panel.
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Expert Comment

by:boweram
ID: 10219526
I have a user that is continually loosing their network printers, getting 'printer unavailable errors'.  When it is reinstalled they never keep their settings.  The print spooler keeps dropping.  She's been added to the proper netware printer group.  Restarting the print spooler seems to help temporarily.  She prints to an HP 8150

Angie B
 
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by:BPLEDGER
ID: 10387134
Sorry all,  I moved the question as per the advice of heskyttberg, on Date: 10/30/2003 at 08:01AM CST, who said:

"Hi!

This question is better asked in OS->Netware section, I don't think this has anything to do with the printer itself, since you get a netware error."

So, I moved the question over there and got responses.  Sorry for not responding to you all.  I was relatively new to the board and didn't know then how to ask that the question be deleted.  Here's the link where the question was, well, answered:

http://www.experts-exchange.com/Networking/Netware/Q_20804209.html

We've totally gotten rid of Novell now but the solution I got on the other site was at least a "fix" until we could get rid of it.


Regards,
BPLEDGER

*wink*
 
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