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cannot connect to terminal server

Posted on 2003-10-30
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Last Modified: 2010-04-14
I am running small business server 2000 (also used as terminal server) and windows 2000 server, with a firewall vpn between both servers. I am able to connect with terminal server, using internal IP addressing from the workstations on the Windows server 2000 side, however when I try to connect from outside the  vpn network, over the internet, using the server's outside IP address I receive the error,

 "client could not connect to the remote computer.
Remote connections might not be enabled or the computer might be to busy to accept new connections."

I have enabled port 3389 on the firewall.

Does anyone have any ideas?

Thanks,
Diane
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Question by:dboyle53169
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8 Comments
 
LVL 49

Expert Comment

by:sunray_2003
ID: 9652723
Diane,

Try checking this going to command prompt

netstat -a and you should see port 3389 listening

S
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LVL 49

Expert Comment

by:sunray_2003
ID: 9652735
You have already enabled the port ... But just check this to see if you get any idea

http://www.experts-exchange.com/Operating_Systems/Win2000/Q_20645133.html

S
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Author Comment

by:dboyle53169
ID: 9652817
It show port 3389 listening, I read that post, however I'm not sure exactly what it is I'm supposed to do.

Diane
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LVL 9

Expert Comment

by:svenkarlsen
ID: 9652861
please clarify: do you actually want to connect to the server from a connection via internet, NOT using VPN ?

Furthermore, do you have some sort of port-mapping on your firewall?
It cannot guess which server is supposed to receive the connection, - you must either have public IP-address on the terminal server or have the firewall configured to route the incoming connection to the appropriate address.
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Author Comment

by:dboyle53169
ID: 9652909
Using the internet Not over the VPN, Yes I have a port mapping on the firewall, I have a service setup for port 3389, mapped to the internal IP address of this server. I am using a SOHO3 Sonicwall. I've set these firewall's up many times and usually it's very easy and works perfectly. Possibly this has to do with some configuration in the server?

Diane
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LVL 10

Accepted Solution

by:
KingHollis earned 1000 total points
ID: 9653228
You mentioned that you are running SBS 2000 which comes with ISA. Are you running ISA on that box as well? You may need to create a packet filter for services hosted on the ISA server for the external NIC.
Try this:
http://support.microsoft.com/default.aspx?kbid=275210
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LVL 9

Expert Comment

by:svenkarlsen
ID: 9653308
Just to check the route through the firewall: could you enable ICMP and port-map it to the server, - then ping it from outside ?

That would give a clou to where the problem is (i.e. at firewall or server)

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