Solved

Trying to get a DirecWay 4000 2-way satellite system working

Posted on 2003-10-30
7
388 Views
Last Modified: 2010-03-17
My operating system is WXP.
I have tried many times to get my system running.  I have run WebSetup and get all the way to the end, when I get a message:

Satellite Diagnostics Interface
Re: Network Configuration
Your satellite receiver adapter IP address is not configured in you PC’s network settings.  Please run Websetup to correct this problem

Although I have run Websetup several times, the problem is not solved.  I have uninstalled my anti-virus and firewall programs and set my internet security settings to off (that's what the Direcway guys say is necessary).

Looking at a help screen that pops up, I am told:
TCP/IP networking protocol must be bound to the satellite receiver adapter

What do I do to get my Satellite Receive adapter IP address configured in my PC's network settings?
0
Comment
Question by:rdaves
  • 4
  • 2
7 Comments
 
LVL 9

Expert Comment

by:svenkarlsen
ID: 9656613
From your desktop, right-click the 'network neighborhood' icon and select 'properties'

Double-click the 'satellite receiver adapter and select properties again

You should now see a list of installed components, one should be 'Internet Protocol (TCP/IP)'

 - if its not there, select 'install' > 'protocol' > 'add' and select 'Internet Protocol (TCP/IP)'

 - if it is there, double-click 'Internet Protocol (TCP/IP)' and setup as specified by 'the Direcway guys', - if they haven't told you anything, just try to set it to 'obtain an IP address automatically' and try it out.
0
 

Author Comment

by:rdaves
ID: 9659744
I have done what you suggest and still get the same error message.
What else can I do?
0
 
LVL 9

Expert Comment

by:svenkarlsen
ID: 9659975
well, - then we should look at the hardware:

I assume you have installed a network adapter in your pc and connected it to some outtake from the Satellite receiver ?

Take a look at the network adapter from the outside, - is there 1 or two small LED's (lamps) visible on the card?

If so, observe the lamps for any activity when you insert/remove the cable, - often you will have a green LED being turned on only when a connection is established.

Have you got a replacement cable you can try switching with?
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 

Author Comment

by:rdaves
ID: 9664656
No solutions here.  The problem had to do with my equipment being misidentifed in the  Direcway database.  My equipment was identified as  a DW 6000, not a DW 4000 and the communication protocols are different.  
svenkarlsen:  I will make another post titled "points for svenkarlsen".  Just post any old thing and I will accept that as a solution and award 100 points.  Thanks.
0
 
LVL 9

Expert Comment

by:svenkarlsen
ID: 9664706
Thanx!

(don't forget to close this question, though.)
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 9666455
PAQed, with points refunded (500)

Computer101
E-E Admin
0
 
LVL 9

Expert Comment

by:svenkarlsen
ID: 9666723
agreed
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

    Over the past few years, small business and home owners have become so dependent on internet that a need for redundancy has arisen.    What happens when your small business or home / home office loses its internet connection?  The results c…
Cable Modem Provisioning from DPoE compliant server  This Article is to support CMTS administrators to provide an overview of DOCSIS compliance configuration file, and to provision a cable modem located at customer place from a Back office serve…
This video shows how to use Hyena, from SystemTools Software, to bulk import 100 user accounts from an external text file. View in 1080p for best video quality.
Finds all prime numbers in a range requested and places them in a public primes() array. I've demostrated a template size of 30 (2 * 3 * 5) but larger templates can be built such 210  (2 * 3 * 5 * 7) or 2310  (2 * 3 * 5 * 7 * 11). The larger templa…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question