Solved

Trying to get a DirecWay 4000 2-way satellite system working

Posted on 2003-10-30
7
393 Views
Last Modified: 2010-03-17
My operating system is WXP.
I have tried many times to get my system running.  I have run WebSetup and get all the way to the end, when I get a message:

Satellite Diagnostics Interface
Re: Network Configuration
Your satellite receiver adapter IP address is not configured in you PC’s network settings.  Please run Websetup to correct this problem

Although I have run Websetup several times, the problem is not solved.  I have uninstalled my anti-virus and firewall programs and set my internet security settings to off (that's what the Direcway guys say is necessary).

Looking at a help screen that pops up, I am told:
TCP/IP networking protocol must be bound to the satellite receiver adapter

What do I do to get my Satellite Receive adapter IP address configured in my PC's network settings?
0
Comment
Question by:rdaves
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
7 Comments
 
LVL 9

Expert Comment

by:svenkarlsen
ID: 9656613
From your desktop, right-click the 'network neighborhood' icon and select 'properties'

Double-click the 'satellite receiver adapter and select properties again

You should now see a list of installed components, one should be 'Internet Protocol (TCP/IP)'

 - if its not there, select 'install' > 'protocol' > 'add' and select 'Internet Protocol (TCP/IP)'

 - if it is there, double-click 'Internet Protocol (TCP/IP)' and setup as specified by 'the Direcway guys', - if they haven't told you anything, just try to set it to 'obtain an IP address automatically' and try it out.
0
 

Author Comment

by:rdaves
ID: 9659744
I have done what you suggest and still get the same error message.
What else can I do?
0
 
LVL 9

Expert Comment

by:svenkarlsen
ID: 9659975
well, - then we should look at the hardware:

I assume you have installed a network adapter in your pc and connected it to some outtake from the Satellite receiver ?

Take a look at the network adapter from the outside, - is there 1 or two small LED's (lamps) visible on the card?

If so, observe the lamps for any activity when you insert/remove the cable, - often you will have a green LED being turned on only when a connection is established.

Have you got a replacement cable you can try switching with?
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:rdaves
ID: 9664656
No solutions here.  The problem had to do with my equipment being misidentifed in the  Direcway database.  My equipment was identified as  a DW 6000, not a DW 4000 and the communication protocols are different.  
svenkarlsen:  I will make another post titled "points for svenkarlsen".  Just post any old thing and I will accept that as a solution and award 100 points.  Thanks.
0
 
LVL 9

Expert Comment

by:svenkarlsen
ID: 9664706
Thanx!

(don't forget to close this question, though.)
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 9666455
PAQed, with points refunded (500)

Computer101
E-E Admin
0
 
LVL 9

Expert Comment

by:svenkarlsen
ID: 9666723
agreed
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
SMS via Broadband dongle 5 93
Internet speed test 9 133
Multiple Static IP addresses on Router 14 254
Linksys e2500 wireless router - should I upgrade 6 83
Cable Modem Provisioning from DPoE compliant server  This Article is to support CMTS administrators to provide an overview of DOCSIS compliance configuration file, and to provision a cable modem located at customer place from a Back office serve…
Sometimes you have to pull out old tricks to get a new firewall to work… While we were installing a new Sonicwall at a customers site we found that sites they were able to visit before were not working.  It seemed random and we could not understa…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question