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VIA USB 2.0 PCI card adaptor installed, but does not detect USB devices on Win98SE

Posted on 2003-10-31
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Last Modified: 2013-11-09
I have an old Pentium MMX (P55C) 166Mhz computer running Win98SE. Motherboard bears Elpina logo - the board is very similar to PM9200B (according to the manual found at www.amptron.com), but in place of USB pins it has only "placeholder" - it does not seem possible to connect USB connectors to it. The motherboard however has embedded USB (useless, as far as I can see).
I need to connect USB printer (Lexmark Z13) to it, so I bought USB 2.0 PCI adapter card (with VIA chip), produced by STLab. Installation completed with no error messages, but device manager shows both embedded and new USB controllers and hubs. It shows USB2.0 hub, but as opposed to the USB2 card's manual, it does not show VIA USB 2.0 Enhanced Host Controller - it only lists VIA USB Enhanced Host Controller (although one of the driver files there is USBHUB20.SYS, so it may be just a wrong name after all). The problem is, the computer still does not detect USB printer, and USB ethernet adapter that I tried (both devices are successfully recognized by PentiumIV computer running WinXP).
I tried (to no avail):
1) Enabled and disabled USB support in BIOS (AmiBios) settings.
2) Remove everything related to USB in device manager and reinstall again.
3) Remove in safe mode all devices - including system ones.
4) Turn embedded USB controller off (its USB hub disappeared immediately).
In every case USB stuff returned eventually to the same settings, and USB devices are still not detected.
Question is, does anyone have any suggestion?
Or, does anyone know a method to check for sure, whether USB connectors on the card work or not - i.e. whether the problem is hardware or drivers?
Thanx a lot in advance.
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Question by:mem_fam
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Expert Comment

by:Luc Franken
ID: 9656848
Look at the package of the usb adaptor, does it say "High speed USB 2.0" if not I guess you've bought a USB 1.1 card (sometimes named USB 2.0) It should have a logo like this => http://www.usbgear.com/USBHSCertified.gif
If this applies, go back to the shop where you bought it and explain what happened.

LucF
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Author Comment

by:mem_fam
ID: 9656946
The package says "USB2.0 PCI adaptor", but the manual specifies that it supports USB1.1 OHCI *and* USB2.0 EHCI.
Driver disk also says VIA6202-2 - this chipset is described everywhere as supporting USB2.0.

Anyway, I would even go for USB1.1, if it worked and detected the USB devices. I purchased USB2.0 only because at the moment that did not have USB1 PCI in stock.

Regards
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Expert Comment

by:Luc Franken
ID: 9657066
So the high-speed logo is on the package?

Have you tried installing the drivers for the printer first and connecting the printer afterwards, as most USB devices don't work when you first connect them and afterwards install the device.

LucF
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Author Comment

by:mem_fam
ID: 9657146
If high-speed logo ids USB 2.0, then yes.

Printer drivers are installed already, yes.
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Expert Comment

by:Luc Franken
ID: 9657321
Have you tried another USB controller in case the one you just bought is faulty?
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by:Luc Franken
ID: 9657331
>If high-speed logo ids USB 2.0 <= did you check the logo on the link I just provided? (just to sort that out)
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Author Comment

by:mem_fam
ID: 9657461
No, this logo is not there - only USB2.0 logo. You think it means the card is a fake?
In fact, the manual on paper I got in the box is identical to this: http://www.lindy.com/uk/downloads/manuals/51075.pdf

As for another USB controller, I did not try it. I would need to find someone that has one spare... ANd everybody has it on the motherboard these days.
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Luc Franken earned 140 total points
ID: 9657593
>You think it means the card is a fake?
Personally I've never seen an USB 2.0 (480Mbps) card without the high-speed logo printed somewhere on the box.

about the manual => It sais 480Mbps transferrate so at least this one is from a high-speed card.

Maybe you can try the USB card in another computer just to find out if it works there, if it also doesn't work there, I think you're looking at a faulty card. Try returning it for warranty.

LucF
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Author Comment

by:mem_fam
ID: 9659168
OK, I'll try this card with another computer, and if I can find another card, I'll try it with this one. If necessary, I'll hand it to be fixed for warranty.
I think you invested quite much time for my question, so I'll accept this as an answer.
Thank you.
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Expert Comment

by:Luc Franken
ID: 9659222
You're welcome,

Let me know how it goes...

LucF
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Expert Comment

by:Luc Franken
ID: 9659244
fyi 6,5 hours isn't much time around EE, sometimes it can take weeks for a problem to get solved. Sometimes it never get solved.
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Author Comment

by:mem_fam
ID: 9678845
Thanx, I just did not want to invest too much in this computer being ~8 years old. In fact, two days after that, its modem card also went dead, and one reboot after that its memory followed the suit. So I decided that enough is enough, and bought a new box (Celeron 2.5) with USB on board, and - surprise - it works OK with that USB prinnter under XP.
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Expert Comment

by:Luc Franken
ID: 9678925
So now you can get back to real computing ;-)

LucF
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