Problems with some characters when printing on a Sharp AR-275 Laser copier

Hi everyone,

We've got a Sharp AR-275 Laser copier. Our company generates alot of mass correspondence which is the reason we bought it in the first place. However we are now having problems when we print large word document jobs.

The printer seems to overlap certain characters of the alphabet and also ignore spacing sometimes.

I've upgraded the driver to the latest version, but this has had no effect.

The printer is setup on a network with a 10/100 connection.

I've attached an image to this post showing the problem. Hopefully someone can shed some light on why this is happening and what I can do to combat it.

<img src="http://www.gradweb.co.uk/letterproblem1.jpg">

The documents we are printed a word document format and generated by an .asp page. They range anyway from 10-500 pages.

It must be noted that we have other Brother Laser printers in the office and when we print on these the letters are fine, no problems at all. The problem only occurs on this Sharp AR-275 PCL5e laser copier. The printer has 224mb ram installed also and we are printing from workstations running Windows 2000/XP Professional with IE6 and Word 2002 (XP).

Thanks in advance

James
mcjimboAsked:
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heskyttbergCommented:
Hi!

If you open the generated word document, that comes out wrong on copier in word and print to copier, does it show same errors ?

Regards
/Hasse
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heskyttbergCommented:
Hi!

Another thing to try is convert the word document to pdf and then print send it to printer.
If you want to try the pdf converting here is an easy way to convert documents to pdf:
www.neevia.com

Regards
/Hasse
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mcjimboAuthor Commented:
Hasse,

Not sure if you familiar with asp, anyway all i'm using is the code <% Response.ContentType = "application/msword" %> at the top of the web document which makes it open in Internet Explorer as a word document. However the code is all HTML not Word. As I said this works fines on our other laser printers and is only a problem with this Sharp Laser Copier.

I thought perhaps the print job is being corrupted or interpreted incorrectly by the printer. However it prints some pages fine and others with this wierd character overlaping and ignoring spacing.

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mcjimboAuthor Commented:
Also I tried saving the document through internet explorer as word document on my pc and re-opening and re-printing and i've still got the same problem.
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guynumber5764Commented:
Maybe try a different font.  Does the print preview show the same overlap?
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LucFEMEA Server EngineerCommented:
Have you tried updating the firmware of that copier
http://www.sharp.ca/downloads/dwnfile.asp?FileID=1125&FileName=V010200.exe

also, new drivers are available
> winnt: http://www.sharp.ca/downloads/dwnfile.asp?FileID=975&FileName=P11_NT_PCL.exe
> win9x: http://www.sharp.ca/downloads/dwnfile.asp?FileID=974&FileName=P11_9X_PCL.exe
> win2k/XP: http://www.sharp.ca/downloads/dwnfile.asp?FileID=973&FileName=P11_2k_XP_PCL.exe

also, a new version of the Sharp Printer Administration Utility is available at:
http://www.sharp.ca/downloads/dwnfile.asp?FileID=869&FileName=Sadmin1.exe

Sorry for not being able to give the full list, but I found these by just looking around the sharp site http://www.sharp.ca , there isn't any page I can link to, the URL I found these drivers is http://www.sharp.ca/downloads/Default.asp (note, not any reference to the AR275 in the URL)

Hope this helps,

LucF
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wyliecoyoteukCommented:
The problem is, often printer fonts do not match computer fonts with the same name, and proportional fonts sometimes mess up the spacing.
Things to try:
if possible use PCL5E driver,(many PCL6 drivers are actually 3rd party emulations, and don`t work well)
try Postscript driver if available.
try selecting bitmap graphics instead of vector
Use something else instead of Word ( PDF is far more reliable, compact and consistent, for example)
Try downloading the font in question to the printer's memory.
Try adding a spacing control code to the header.
Try using a different font.
Try using a fixed space font.
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LucFEMEA Server EngineerCommented:
mcjimbo, any feedback please?
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