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IRQL_NOT_LESS_OR_EQUAL Blue Screen Trying To Install Minolta 2300W Printer Driver

Posted on 2003-10-31
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Last Modified: 2012-06-21
How can I diagnose this problem? The driver installs ok on my laptop XP system but not on my homecomputer where every time I try and install it, it fails with:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000000a
(0xbad0b1dc, 0x000000ff, 0x00000000, 0x80523912). A dump was saved in:
C:\WINDOWS\Minidump\Mini102803-07.dmp.

From PSTAT the exception ocuured in NTOSKRNL and I assume the bad address was bad0b1dc issued from 80523912 (in ntoskrnl)

The Dumpchk utility does not give me anything useful. What I want to do is try and find out what is on my system e.g a driver that is causing the printer driver install to blue screen. A reinstall of XP is the last thing I want to have to do if at all possible. I am keen to do some more debugging and learn in the process. What would you advise as my next steps. I am running XP Home edition
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Question by:daveclaridge
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by:Luc Franken
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http://www.aumha.org/win5/kbestop.htm
--------------------------------------------------------------------------------------
0x0000000A: IRQL_NOT_LESS_OR_EQUAL
(Click to consult the online Win XP Resource Kit article, or see Windows 2000 Professional Resource Kit, p. 1539.)
Typically due to a bad driver, or faulty or incompatible hardware or software. Use the General Troubleshooting of STOP Messages checklist above. Technically, this error condition means that a kernel-mode process or driver tried to access a memory location to which it did not have permission, or at a kernel Interrupt ReQuest Level (IRQL) that was too high. (A kernel-mode process can access only other processes that have an IRQL lower than, or equal to, its own.)
--------------------------------------------------------------------------------------

So check your drivers etc.

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by:Luc Franken
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Troubleshooting “Stop 0x0A” Messages in Windows
              => http://support.microsoft.com/?kbid=165863
Troubleshooting a Stop 0x0000000A Error in Windows XP
              => http://support.microsoft.com/?kbid=314063
Possible Resolutions to STOP 0x0A, 0x01E, and 0x50 Errors
              => http://support.microsoft.com/?kbid=183169

Hope this helps,

LucF
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by:grossac
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I had this problem recently after installing new RAM. The solution that worked for me was to flash the bios. You can check your laptop manufacturers website and download the new bios update.
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by:Luc Franken
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also, you can try a repair installation of windows XP

Repair
How to Perform an In-Place Upgrade (Reinstallation) of Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;315341

Visual aid to the above procedure
repair_xp.htm">http://www.webtree.ca/windowsxp/repair_xp.htm
Click on How To Run a Repair Install
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by:daveclaridge
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Many thanks for your response.

To clarify my home XP system has been working fine for a long time and it is only after trying to install the Minolta 2300W printer driver that i got the blue screen stop message. It gets as far as copying programs into Windows/system32/spool etc and then tries to add the printer and then fails with a blue screen the The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000000a
(0xbad0b1dc, 0x000000ff, 0x00000000, 0x80523912).

Thus the problem is limited to this printer driver install process and the way it interacts with other installed drivers components on my system. So I dont believe this is a BIOS problem but I will do as you say and check the manufacturers web site. In the meantime I really want to try and understand how I can get anything meaningful from the diagnostics I got (minidump) and what other diags I should collect for the next time i try and install the printer driver

I am loathed to have to reinstall XP as I will still have to find out which component causes the problem with the printer driver install process
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by:Luc Franken
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If you can boot into Safe mode, you can take a look at the shared IRQ's
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by:Pete Long
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IRQL_NOT_LESS_OR_EQUAL Stop Errors

Possibly the most annoying Stop error that you will ever see, essentially is a memory error caused by a driver or piece of software that has caused an error accessing memory, It can also be caused by defective/unsupported hardware, so prety much anything :0(

When you get the stop error it will be accompanied by some information i.e.

Stop: 0x0000000A (parameter1, parameter2, parameter3, parameter4) IRQL_NOT_LESS_OR_EQUAL*** Address x has base at x - filename

The parameters refer to the specific issues that are involved:
Parameter 1 - An address that was referenced improperly
Parameter 2 - An IRQL that was required to access the memory
Parameter 3 - The type of access, where 0 is a read operation and 1 is a write operation
Parameter 4 - The address of the instruction that referenced memory in parameter 1

Make a note of the stop error ESPECIALLY the "filename" as this can point you to a defective driver or the software/hardware at the root of the problem. do a Google search on the "filename" To help you narrow it down.

This is what M$ has to say

>>Stop error 0x0000000A (Stop 0x0A) shows that there was an attempt in kernel
>>mode to touch pageable memory at too high a process internal request level
>>(IRQL). This error usually occurs when a driver uses an incorrect memory
>>address. Other possible causes of this error are an incompatible device driver,
>>a general hardware problem, and incompatible software.

If the "filename" above yeilds no results you need to do some basic troubleshooting

1. First check your Hardware is supported by Microsoft
http://www.microsoft.com/hcl/

2. Then Check you RAM either by swapping it out or using...
http://www.memtest86.com/
http://www.simmtester.com/page/products/doc/docfeat.asp

3. Use the following to discover what is on your PC and get ALL the latest drivers, start with your graphics card.
Aida32
http://www.aida32.hu/aida-download.php?bit=32
Belarc Advisor
http://www.belarc.com/free_download.html

*****Links and Further Reading*****

Stop 0x0000000A or IRQL_NOT_LESS_OR_EQUAL
http://www.microsoft.com/technet/treeview/default.asp?url=/technet/prodtechnol/winxppro/reskit/prmd_stp_tnvo.asp

NT - Stop 0xA IRQL_NOT_LESS_OR_EQUAL
http://support.microsoft.com/default.aspx?scid=kb;en-us;162838

2000 - Troubleshooting "Stop 0x0A" Messages in Windows 2000 and Windows NT
http://support.microsoft.com/default.aspx?scid=kb;en-us;165863

XP - Troubleshooting a Stop 0x0000000A Error in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;314063

XP - "Stop 0x0000000A Irql_Not_Less_or_Equal" Error Message During Windows XP Upgrade
http://support.microsoft.com/default.aspx?scid=kb;en-us;311564

0x0000000A: IRQL_NOT_LESS_OR_EQUAL
http://aumha.org/win5/kbestop.php#0x0a
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by:daveclaridge
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Petelong - Many thanks for the responses. I have looked at all the Web pages re Stop 0xa's but will check the ones suggested b. But for clarity Pete, my machine has been working for 2 years without any problems so it is unlikely to be incompatible hardware. The problem with the stop 0xa only occurs when I run the Minolta driver install process and is repeatable only with this. However the driver installs fine on another XP system on a laptop I have. This problem is bugging me as I have a brand new colour laser and cant use it!!!!

Lucf -  I like the idea of looking at the shared IRQ's in safe mode. How do I go about this?? where can I get more info??
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by:Luc Franken
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Just right click "My computer" => choose "Manage" => goto "System information" => goto "hardware resources" => goto "IRQ" and check if you have any strange shared IRQ's

Also try to open the device manager, check if you have any problems there, like "!" on an icon.

LucF
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by:daveclaridge
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Lucf,

You definition "Technically, this error condition means that a kernel-mode process or driver tried to access a memory location to which it did not have permission, or at a kernel Interrupt ReQuest Level (IRQL) that was too high. (A kernel-mode process can access only other processes that have an IRQL lower than, or equal to, its own.)"

This looks very relevant as the second paramter in the stop 0x000000a was FF which means the requester had an IRQ of FF and this would mean it could not access any other processes. I will research further but does this lead you anywhere??
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by:Luc Franken
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I think you have a faulty driver, or it can't communicate with some of the other devices on your computer.
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by:daveclaridge
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Lucf:

The driver loads fine on my laptop XP system and according to the supplier runs on thousands of systems so it isnt faulty. So it must be interaction with other components so we are back to where we started
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by:Luc Franken
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Some things to try:

Have you got all the updates from http://windowsupdate.microsoft.com installed?
Have you tried the winXP system file checker (start => run => type "SFC" (without the quotes) and press enter.
Did you have any other problems (even if they're solved now) the last few weeks?

LucF
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by:daveclaridge
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Lucf thanks for your response.

Yes I use automatic updates so my system is up to date. The only problem I had was some weeks ago where I had the Backdoor Netdevil virus but I removed it and I doubt whether this is the cause.
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by:Luc Franken
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according to http://securityresponse.symantec.com/avcenter/venc/data/backdoor.netdevil.html that virus doesn't do much damage, but the one taking over your system can do a lot of damage, please try the system file checker. I this doesn't solve your problem, try a repair installation (the howto can be found above)

LucF
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by:spiderfix
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Is this printer hooked up with USB or parallel?
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by:Luc Franken
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Good question spiderfix, according to ftp://ftp.minolta-qms.com/pub/cts/out_going/manuals/2300w/user_e.pdf it has both those connectors.

For USB, did you install the drivers first, before you tried connecting the printer?

For parallel, did you check that your printerport is at least Bi-directional, best would be ECP.

LucF
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by:spiderfix
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The printer works on the notebook computer so it's an easy fix.

If daveclaridge comes back then we can close this most likely.
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by:nader alkahtani
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1.restart the machine then click F8 to view Advanced Startup Option

2.hilight Last Good Configuration to restore the last    good state of registry before  the driver corrupt the registry .

2.Use updated driver and compatible for windows

3.If didn't help you my resolutions then try this command by using Recovery Console :

extract <CD-ROM>:\i386\ntoskrnl.ex_ c:\winnt\system32

Note : there is a SPACE after ntoskrnl.ex_

then reboot the machine

good luck
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by:daveclaridge
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Lucf/Spiderfix many thanks for your response. The answer is that I have already tried installing the driver to a parallel port and to a USB. For the parallel port i used LPT1 which is defined as ECP.

I am currently running the system file checker which is reloading the cache. I will let you know how I get on.

In the meantime I have been doing some debugging using the microsoft debugging tools on a full memory crash dump of the problem this is what it said

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: bad0b214, memory referenced
Arg2: 000000ff, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 80523912, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS:  bad0b214 Nonpaged pool

CURRENT_IRQL:  ff

FAULTING_IP:
nt!ExAcquireResourceExclusiveLite+34
80523912 66837e0c00       cmp     word ptr [esi+0xc],0x0

DEFAULT_BUCKET_ID:  DRIVER_FAULT

BUGCHECK_STR:  0xA

TRAP_FRAME:  f9e85b98 -- (.trap fffffffff9e85b98)
ErrCode = 00000000
eax=81bcc3c8 ebx=8173bbb8 ecx=00000000 edx=81589d90 esi=bad0b208 edi=81bcc3c8
eip=80523912 esp=f9e85c0c ebp=f9e85c14 iopl=0         nv up di pl nz na po nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00210006
nt!ExAcquireResourceExclusiveLite+0x34:
80523912 66837e0c00       cmp    word ptr [esi+0xc],0x0 ds:0023:bad0b214=????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 805977ad to 80523912

STACK_TEXT:  
f9e85c14 805977ad bad0b208 00000001 8173bd60 nt!ExAcquireResourceExclusiveLite+0x34
f9e85c2c 804ec6a3 8173bbb8 8173bc74 f9e85c74 nt!ObMakeTemporaryObject+0x33
f9e85c3c f5e5b8c0 8173bbb8 00000002 00000002 nt!IoDeleteDevice+0x45
WARNING: Stack unwind information not available. Following frames may be wrong.
f9e85c74 f5e5b95d 81aa8340 815eb000 00000001 MLPTDR_J+0x28c0
f9e85ce4 00000000 f61bae64 f61bae60 01000100 MLPTDR_J+0x295d


FOLLOWUP_IP:
MLPTDR_J+28c0
f5e5b8c0 8b83b4000000     mov     eax,[ebx+0xb4]

FOLLOWUP_NAME:  MachineOwner

SYMBOL_NAME:  MLPTDR_J+28c0

MODULE_NAME:  MLPTDR_J

IMAGE_NAME:  MLPTDR_J.SYS

DEBUG_FLR_IMAGE_TIMESTAMP:  3e38c66d

STACK_COMMAND:  .trap fffffffff9e85b98 ; kb

BUCKET_ID:  0xA_BADMEMREF_MLPTDR_J+28c0

Followup: MachineOwner

This indicates that the driver mlptdr_j caused te problem (Minolta deiver) but from the stack trace I cant see how the driver invoked the kernel routine. And if it is a driver problem why is it working on my laptop?
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by:Luc Franken
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I don't think it's a driver problem, but your driver doesn't work wel with some of the other software/hardware on your computer. Can you try booting to safe mode and deleting all references to any printer, afterwards reboot, and reïnstall the drivers?

Lucf
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by:daveclaridge
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LucF, Many more thanks for your continuing help. I ran the system file checker and the tried the driver install again, alas is still fails with a STOP 0x000000A.

In terms of your idea about removing similar printer drivers I did this a couple of days ago and removed the HP laserjet 111 and te Epson Stylus photo 700 printer again even without these installed the driver install still fails Stop 0x000000A. I have lots of other drivers but that is why I am trying to get more info from debugging as to what might be causing this. Any other idea?
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by:Luc Franken
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Have you tried the repair installation yet?

How to Perform an In-Place Upgrade (Reinstallation) of Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;315341

LucF
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by:cybermatrix911
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have ya tried an xp pro installation for test purposes ?
oh yeah i almost forgot when you reinstall you'r pc do you use recovey cd's from you'r laptop manufacturer
if ya do don't use them try a clean install from an standard  windows installation cd
i have found many recovery cd's from manufacturers to go very wrong sometimes

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by:daveclaridge
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Lucf/Cybermatrix911,

Very many thanks for your responses

Firstly, LUCF I see doing a XP repair installation as the last resort as I will lose all XP code updates and may suffer many more problems resulting in the need to backup the entire system before starting. Secondly without knowing the source of my problem a repair may make no difference. Given that I can isolate the problem to the Minolta driver MLPTDR it seems like overkill to reinstlall XP? However  I will do this if no other method can be found but not before. However Lucf, please let me know if I am exaggerating the impact of a repair installation. Your thoughts??

Cybermaster911, thanks for your input. to summarise the problem the Minolta 2300W printer driver install works on thousands of XP installations (so say Minolta) and I can get it to work on my laptop without any problems which is running XP Pro. I cant get it to work on my Desktop home PC running XP home, as every install produces a STOP 0x000000a. I have not performed any reinstalls of XP so far as this is my last resort as it would seriously inconvenience me.
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by:Luc Franken
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A repair installation wont delete your files (note repair, not reïnstall) so you can just do it on top of your current installation. You might have to do some updates from http://windowsupdate.microsoft.com again.

LucF
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by:daveclaridge
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Lucf,  The problem is a repair installation wont touch the existing drivers only the Windows code so if existing drivers are the issue this wont fix the problem. Let me know if my logic is not correct
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by:Luc Franken
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No, but maybe the driver isn't corrupted, but the operating system. You can sort this out by doing a repair installation.
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by:daveclaridge
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Lucf, the info in http://support.microsoft.com/default.aspx?scid=kb;en-us;315341 is very unclear on how do a repair as it mostly talks about an upgrade. It seems to suggest you do a repair by booting from the XP install CD pressing enter and selecting repair. Is this the right method for an XP system that boots up ok??
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by:Luc Franken
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Yep, it's the right way.
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by:flyers_pat
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i got this a couple of times, it was for bad memory, and the other time was because of overheating...  my cpu fan wasn't working at all!! it was because of the power supply was dying...
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by:daveclaridge
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Lucf, how do i make my computer boot from the XP CD first as it doesnt at present? I tried going into the BIOS settings at startup and it asked me to "enter current password" and I have no idea what tis ever was. This goes from bad to worse?
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by:Luc Franken
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Just remove the battery from your motherboard, keep it out for about half an hour, put it back in, now your bios password should be erased. Then you can set the first boot device to cd-rom.

LucF
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by:Luc Franken
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Also:

For Award BIOS’ try these backdoor passwords:

AWARD_SW
j262
HLT
SER
SKY_FOX
BIOSTAR
ALFAROME
Lkwpeter
j256
AWARD?SW
LKWPETER
syxz
ALLy
589589
589721
awkward
CONCAT
d8on
CONDO
j64
szyx
 
 
For AMI BIOS’ try these backdoor passwords:

AMI
BIOS
PASSWORD
HEWITT RAND
AMI?SW
AMI_SW
LKWPETER
A.M.I.
CONDO
 
 
For PHOENIX BIOS’ try this backdoor password:

phoenix
 
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by:Focusyn
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IRQL_NOT_LESS_THAN_OR_EQUAL is a driver error, most commonly caused by issues with the motherboard and driver incvonmpatibility.  If this is a USB device, it is a common incmpatibility with BIOS that use the VIA chipset, but occurs with some others also.  If it is a VIA chipset motherboard, it is usually repairable byt running the 4in1 or I think they call them Hyperion drivers/patches.  In any case, it is a driver issue, and probably not the scanner driver but one that is already resident being incompatible with the scanenr.
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by:Luc Franken
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Focusyn,
Please read the question and proposed answers before you post..

LucF
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by:daveclaridge
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LucF,

Messing around with the motherboard is I am afraid outside my expertise. Is there anyway to find what the password is I have tried all the AMIBIOS back door passords without success
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by:Luc Franken
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You might want to look at http:http://www.utilitygeek.com/details.php?fileid=82

Note, most virusscanners will say this file has a trojan inside (and in fact it is a trojan wich resets your password)
Try it.

LucF
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by:Luc Franken
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by:daveclaridge
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Lucf, Many thanks for your continuing excellent support, this is a good website however
reading the info that came with the download it implies I will have to reenter the CMOS hardware settings for floppy drives, disk drives etc I dont have these hardware settings as I didnt build the computer. Am I being paranoid here???
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by:Luc Franken
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>Am I being paranoid here???
I hope you're not, just say yes to all of them, this program will reset your bios to default settings, so you only have to make changes in case you did make changes (wich you didn't because you didn't know the bios password)

LucF
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by:daveclaridge
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Lucf,  It gets no better!!!  I managed to guess the AMIBIOS password to avoid using KILLCMOS (it was the PC dealers name). Then I changed the CMOS settings to boot from CDROM first. Then when I restarted the machine and it asked me to press any key to boot from CD with my Windows XP Home Edition CD it didnt give me a menu as I expected but instead said:

Inspecting hardware configuration
Setup is loading files (Windows Executive)
Then at the bottom of the screen it said press F6 for a SCSI or RAID devicde
I let it continue and it said at the bottome of the screen:

Loading driver xxxx
Loading driver yyyyy
etc
At which point I stopped the whole thing and powered off and restarted ok

What is going on here ?? It looks as though Windows Home Edition XP just does a clean install without prompts. Is this really right???

This is starting to become too big a problem!!

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by:Luc Franken
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This is normal, you'll have to let that run, you will get the question if you want to do a repair installation later. Setup is just loading drivers into it's memmory so it knows how to access your hardware.

Maybe this one is more clear to you:

http://www.microsoft.com/WindowsXP/expertzone/tips/dougknox/doug92.asp

Perform a Repair Installation
 
Posted: August 01, 2002  
 
Submitted by Doug Knox, Windows XP MVP, Tewksbury, Massachusetts
For more tips by Doug, visit Doug's Windows Tweaks and Tips
Find more on the Expert Zone from Doug Knox.

How do you perform a reinstallation of Windows XP, sometimes called a repair installation?

Configure your computer to start from the CD-ROM drive. For more information about how to do this, refer to your computer's documentation or contact your computer manufacturer. Then insert your Windows XP Setup CD, and restart your computer.

1. When the Press any key to boot from CD message is displayed on your screen, press a key to start your computer from the Windows XP CD.
2. Press ENTER when you see the message To setup Windows XP now, and then press ENTER displayed on the Welcome to Setup screen.
3. Do not choose the option to press R to use the Recovery Console.
4. In the Windows XP Licensing Agreement, press F8 to agree to the license agreement.
5. Make sure that your current installation of Windows XP is selected in the box, and then press R to repair Windows XP.
6. Follow the instructions on the screen to complete Setup.

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by:Luc Franken
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You can also take a look here, maybe it's even more clear:

http://www.webtree.ca/windowsxp/repair_xp.htm => then click "How To Run a Repair Install"

LucF
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by:daveclaridge
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Lucf,

I am afraid that the repair has left my system in a bad state. It has lost my ADSL internet connection and when I try and go into system restore it gives an error message Procedure entry point RemoteAssistancePrepareSystem Restore could not be located in WINSTA.DLL

Looking at the event viewer there is an error "The remote access connection manager service terminated with the following error:  Access Denied.

This is why I am unable to install a modem as the dial up networking option is greyed out.

So I now have a bad system and no internet access which is serious.

All other settings seem to have been maintained.

What do I do know as we use the computer for emails etc??
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by:Luc Franken
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Damn!! Sorry to hear about that. This is getting from bad to worse. I'm pretty much out of idea's now, I have no idea what went wrong. I suggest you backup all your importand documents, and start over.
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by:daveclaridge
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Lucf,

Do you mean backup all files and do a clean XP reinstall???  Whats is the recommended way of doing this? By the way the Minolta printer driver still does not work on the repaired system  
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by:Luc Franken
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yep, that's what I mean. Sorry, I hoped this was an easy to solve problem, but I'm out of ideas. Starting over an reïnstall winXP seems to be the only solution. Backup your files on cd-rom/another harddisk or whatever you can find and use for this. (don't forget your mailbox....) And Boot from your winXP cd-rom, delete the partitions, recreate partitions and let winXP install again.

Performing a Clean Install of Windows XP
http://www.microsoft.com/WindowsXP/expertzone/columns/honeycutt/02october07.asp

Clean Install Windows XP
http://www.theeldergeek.com/clean_installation_of_windows_xp.htm

Step-by-Step Instructions
http://www.techtv.com/screensavers/windowstips/jump/0,24331,3356336,00.html

LucF
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by:daveclaridge
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Lucf,

I have now fixed one of the problems to do with no dial up connection and RASMAN it was described in a Microsoft article 329441 below and I have made the Registry changes and all is now ok with internet access!! However I still have the system restore problem and the Minolta drivers still fails OX000000A. If I can fix the restore problem it might be worth some trial and eror removing drivers to see which one causes the problem versus a full install. I havent done one before what is your view??

Microsoft Knowledge Base Article - 329441    
 
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Applies To
This article was previously published under Q329441
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry

SYMPTOMS
After you install Service Pack 1 (SP1) for Windows XP , you may experience the following symptoms:
You cannot create a remote access or Dial-Up Networking connection. All items on the "Network Connection" page of the New Connection Wizard are unavailable (dimmed). You may also receive the following error message:
 
You cannot create a remote access or Dial-Up Networking connection. All items on the "Network Connection" page of the New Connection Wizard are unavailable (dimmed). You may also receive the following error message:

Cannot load Remote Access Connection Manager.
Error 711
The Network Connections folder is empty.
The Internet Connection Sharing (ICS) and Internet Connection Firewall (ICF) services do not start because of a dependency failure.
The following events are displayed in the System log of the Event Viewer:

Date:     <date>          Source:   Service Control Manager
Time:     <time>          Category: None
Type:     Error           Event ID: 7023
User:     N/A
Computer: <computername>

Description:
The Remote Access Connection Manager service terminated with the following
error:
Access is denied.

 
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by:Luc Franken
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> I havent done one before what is your view??
I would have given up by now, and started backing up my files. If these kind of errors show one after another I don't even want to find out were it ends. Sorry, I'm out of ideas, as stated at my profile: "I try to be helpfull, but I don't know everything." now here's the moment I stop, I'm affraid that if we continue trying more things without knowing what the outcome will be can only do more damage.

Tried to help, failed, sorry, that's all I can say.

LucF
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by:Luc Franken
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One more thing, if you start reïnstalling, at least you'll get rid of all things some hacker might have done to your system at the time you had the Netdevil virus.

Again, sorry,

LucF
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by:daveclaridge
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Lucf, first of all thank you for all your very responsive help

Can anyone else please help with this???

The issue is I dont follow the logic of doing a complete reinstall of XP

I dont believe that just resinstalling XP will fix this problem. If I load all the existing drivers afterwards I am certain that we will see a stop OX000000A as the Minolta driver works fine on other XP systems so I see the problem as being

1  Bad interaction with other drivers
2. BIOS level problems
3  Other machine specific problems

What I need is a clear strategy for solving the problem which I believe is to resinstall XP and then install just the Minolta driver and if that then works install other drivers one by one until a failure. The problem is that the failure might be masked and I think everything is all right and then it fails again under certain circumstances. This is the danger with not getting to the root cause of this problem.  
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by:Luc Franken
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>I believe is to resinstall XP and then install just the Minolta driver and if that then works install other drivers one by one until a failure.
Seems like a good way to do this.

>The problem is that the failure might be masked and I think everything is all right and then it fails again under certain circumstances.
Could happen, but I think it's your only chance to get this thing working, your choice ;-)

LucF
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by:daveclaridge
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Lucf,

I have now fixed the system restore problem using
http://www.experts-exchange.com/Operating_Systems/WinXP/Q_20714460.html#9186222

I believe that this solution and the solution http://support.microsoft.com/default.aspx?scid=kb;en-us;329441 for the problem I had with being unable to add a dial up modem are both issues that arise from the use of Windows XP repair and it might be useful to document them here.

I have now also installed all Windows updates to my system is ok. I now intend to remove drivers one by one to try and locate the problem with the Minolta driver. If that fails I will do a clean XP install. To that end how do I back up my data I am having problems backing up to CD the question is what must I backup and what is the best method?
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by:Luc Franken
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> I now intend to remove drivers one by one to try and locate the problem with the Minolta driver.
Go for it and see how it goes.

>the question is what must I backup
All of your documents wich you want to keep should be backed up of course.
Don't forget your e-mailbox!!

>and what is the best method?
Whatever you like most:
-Saving them on cd/tape/zip
-Moving them to a different partition
-Moving them to another workstation (if this computer is networked)

Good luck,

LucF
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by:daveclaridge
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Lucf,

The problem is XP handles CD really badly. e.g I tried to copy the documents and settings folder to CD and it complained that the destination was a sub folder of the source. I also tried Windows backup and it wont recognise CD RW drives
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by:Luc Franken
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You can use another burning program:
Nero Burning Rom 6.0
http://download.com.com/3000-2646-10242627.html?tag=lst-0-1 <= this is a trial, but fully functional

LucF
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by:daveclaridge
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Lucf, I already have Nero the trouble is if I try and backup documents and settings the backup is huge and probably useless as I guess I dont want to copy over settings. I will instead just copy my documents folders and the outlook mailboxes
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by:Luc Franken
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You only have to copy the "my documents" folders (for every user you want to backup) the settings will be lost yes, but it can't be that much of a problem to recreate them. The "documents and settings" folder on the computer I'm using at the moment holds 450Mb (10 users have used this computer also) but "my documents" for my profile only holds 18Mb but my complete profile is 100Mb (most of wich is temporary files) so you don't have to have them backed up.

So "I will instead just copy my documents folders and the outlook mailboxes" will be more than enough.

LucF
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by:daveclaridge
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Lucf,

I am still unsure that reinstalling XP will fix the problem and I will have to buy a copy of MS Office as the machine came with that loaded and no CD provided. Is one option to create a multiple boot machine (I have a second hard drive installed) then install XP from scratch and see if it still fails with the Minolta driver. Is this a sensible apprach and can you point me at what is involved in doing this?

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by:Luc Franken
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Sorry for the late responce... You can try to do that yes, but make sure you install the second winXP on another partition on your harddrive. That's about all you have to worry about, the windows setup will create a bootmenu automatically.

LucF
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by:daveclaridge
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Lucf,

Thanks again but can you point me to any articles? The points I am unclear about are:

Building a second partition on a separate hard disk as in my case

How to make the BIOS boot from either the primary partition or new the test partition

Now much space I will need on the harddisk for just XP

Ensuring that there are no issues where the current XP environment picks up code/settings from the new XP environment

Currently I have the C drive as my primary hard disk and the D drive as the second hard disk. Would I need to remove reference to the D drive from my current XP environment?
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by:Luc Franken
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Take a look here => http://www.microsoft.com/windowsxp/pro/using/howto/gettingstarted/multiboot.asp and the following pages.

To make it short: Just boot from your winXP cd-rom and point setup to your second drive. Everything will be set up automatically. Including a bootmenu.

>How to make the BIOS boot from either the primary partition or new the test partition
No need to do this, the winXP setup (the second) will create a bootmenu automatically. In wich you can choose wich one to start.

>Now much space I will need on the harddisk for just XP
500 MB should be fine, but 1GB is better.

>Ensuring that there are no issues where the current XP environment picks up code/settings from the new XP environment
Don't cross link files to both operating systems, just use this second one only for testing and don't use any programs installed on your current installation.

>Would I need to remove reference to the D drive from my current XP environment?
No, no need to do this, read above, use this one only for testing.

LucF
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by:daveclaridge
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Lucf, I am nervous about installing XP on a second partition can you verify the correct steps as below

I am putting the Windows XP CDROM in the CD drive on my existing XP system and selecting install Windows Xp. I saw somewhere that this was ok to do rather than booting from CD

At the first screen (welcome to Windows Setup) i choose New Installation (Advanced)

At next screen (setup options) I choose the Advanced Options button

At next screen Advanced options I tick "I want to choose the install drive and partition during setup"
the other options on the screen are

copy install files from E:\386

To this folder on my hard drive \\WINDOWS

I assume that these will be ignored if I select I want to chosse the install drive above ?

The next screen is not documented this says

NTFS Do you want to upgrade the hard drive where you are installing XP to NTFS?

Why is it asking me this ? Has it detected that my second hard drive (D:) is FAT32???

What you should I reply here yes upgrade my drive? or no skip this step??

The next screen is Get updated setup files options are yes download setup files recommended  or no skip this step. What should I select here?

Apologies for my caution but I cant afford to lose my existing XP system at present (updating my CV!!)
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by:Luc Franken
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>To this folder on my hard drive \\WINDOWS
This should be the second drive, I assume you already know that, but just in case

>NTFS Do you want to upgrade the hard drive where you are installing XP to NTFS?
>Why is it asking me this ?
It's a normal message you'll always see it while installing windowsXP, just choose "no" as you don't want to reformat your drive.

>The next screen is Get updated setup files options are yes download setup files recommended  or no skip this step. What should I select here?
Your choice, if you have a fast internet connection, you can select yes, so all updates are installed automatically, but for this testing I suggest you choose no and start installing windows from cd, then install the printer and afterwards windows updates. It can be that the driver has a conflict with one of the updates.

>Apologies for my caution but I cant afford to lose my existing XP system at present (updating my CV!!)
No apologies needed, I understand you.. ;-)

Good luck,

LucF
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by:daveclaridge
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Lucf,
Many thanks for your responsive and very understanding help. Can I clarify two of your points though?

Firstly - To this folder on my hard drive \\WINDOWS you say that this "should be your second drive" - but do I need to change this setting as I have already ticked that I want to choose the install drive letter and partition during setup in this same screen which looks like:

copy install files from __________ E:\386

To this folder on my hard drive __________\\WINDOWS

Copy files from CD    Tick Yes  or No

I want to choose the install drive letter and partition during setup   Tick Yes or No

If I tick yes to the last setting , why do  I need to worry about the \\Windows setting and if so what should I set it to as my existing XP drive is C: and my second drive for the new install is D: ??? Also what is meant by \\Windows??

NTFS - my D drive which is the target is FAT32 as it used to be a WIN95 disk so I need at some point to change it to NTFS for best XP security. The problem is I dont know what the message means, if I say yes reformat which disk will it reformat C: or D:!!!!!!!!  This sort of thing causes huge concerns!!!

If  I say no when do I do the NTFS reformat of the "D" drive will this be during the setup after the reboot ??

I must say there really are no clear step by step instructions for XP install of this type we are trying to do here and those that claim they are, miss a lot of screens that would cause most novices concerns. I have an IT job (but not in PC's) and I find this difficult. Too much is assumed.

Anything you can do to make this clearer will be much appreciated

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by:Luc Franken
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First I have to say, I'm not a native English speaking person, so sometimes my translations aren't what they should be, sorry about that. Also, I don't have any winXP computer I can look at while doing this. I'm looking at EE in the free time I have at my work and in the evening at home.

>Copy files from CD    Tick Yes  or No
Sorry, I misread it at first, you don't have to copy the files to your harddrive, just tick NO, so windows will be installed from CD-rom, if you choose yes setup will copy all files to your harddrive and start installing from there (faster most of the time, but in this case I suggest you choose NO)

>I want to choose the install drive letter and partition during setup   Tick Yes or No
Just type Yes here

>Also what is meant by \\Windows??
The directory Windows on one of your harddrives (will be chosen later)

LucF

>If  I say no when do I do the NTFS reformat of the "D" drive will this be during the setup after the reboot ??
You can install WinXP on FAT, and afterwards convert it to NTFS, no problem. After your first start you can convert your drive using => Start => Run => type "convert D: /FS:NTFS" (without the quotes) and press enter.

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by:daveclaridge
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Lucf,

URGENT

More problems!!  I ran the XP install selected my second hard disk partition and told it to install there. It started copying files from the XP CD and then completely hung up at about 30% through. I had to switch off the computer and restart. I then told it to format my second hard drive as NTFS and this it did no problems. It then started the install again and started copying files from CD but this again hung up this time after about 5% through.

Any ideas?? How can I bypass this as the disk seems to be ok if it can be formatted.

Would it be better to get it to copy the CD files onto my hard disk in the first part of the setup where you have an option to tick "copy all installation files from the setup CD"

Help!
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by:Luc Franken
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>Would it be better to get it to copy the CD files onto my hard disk in the first part of the setup where you have an option to tick "copy all installation files from the setup CD"

I suggest you try this first, to see if the problem is solved then. (have you tried cleaning the cd-rom?? If not, do it now.)

LucF
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by:daveclaridge
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Lucf,

I will clean the CD. In terms of using the copy files option this means I will have to start from scratch. Will this leave the existing multi boot option with my XP current and XP setup  as i dont want it to create yet another boot option if I start again
??
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by:Luc Franken
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>>In terms of using the copy files option this means I will have to start from scratch.
No, you can still use the multiboot function, just change the "//windows" to something like "//winsetup" (or every other none existing folder)

LucF
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by:daveclaridge
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Lucf,

Still problems this is frustrating. I cleaned te CD and it got much furtherasking for a computer name  beyond loading the network etc and then hung again. What do you suggest now?
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by:Luc Franken
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You're not very lucky are you :-(

You can try cleaning it one more time.
Or if it still fails, try copying the I386 folder on your winXP cd-rom to a directory on the d: drive (lets say d:\I386\). Then run MAKEBOOT.EXE from that location on your d: drive. You'll need 4 floppy disks. Then try booting from those disks, it takes a bit longer to get started, but at least you can then run the setup from the harddrive.

LucF
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by:daveclaridge
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Very Urgent

Lucf, Progress and then problems. After restarting setup three times and cleaning the CD each time I eventually got XP installed on my D drive. It then rebooted fine and I choose a name and logged on. At this point ran the Minolta driver install from the CD. This time it didnt BSOD but appeared to hang with the hard disk select light on continuosly. I had taken a restore point before I installed the driver so I was all in good shape or so I though. However on reboot I got Windows cannot start file windows root\system32\hal.dll is missing re install.

What caused this? and how do I copy a new version of HAL.DLL via the XP CD or what??

Why am I having so many problems???
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by:Luc Franken
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Have you tried booting into "last known good configuration"?
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by:Luc Franken
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otherwise, this should be the solution to this problem:

"Invalid Boot.ini" or "Windows Could Not Start" Error Messages When You Start Your Computer
http://support.microsoft.com/default.aspx?scid=kb;en-us;330184
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by:daveclaridge
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Lucf,

At the moment both operating systems are called "Microsoft XP Home Edition" /fast detect Which is dangerous. Can I simply change the name of the system between the quoutes to e.g "test XP" ?? I will then try as the Microsoft solution suggests
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by:Luc Franken
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Yes, that can be done without any problem, I even suggest you do that as it'll be less confusing.
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by:Luc Franken
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p.s. only change things within the quotes, nothing else.....
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by:daveclaridge
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Lucf As if my magic without doing anything, I rebooted the new XP system and it came up ok without the Hal.dll message. What goes on here??

I will now change the system name as you suggest and see how we go from there Phew!
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by:daveclaridge
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Lucf these are the Boot.Ini settings do these make sense?

[boot loader]
timeout=30
default=multi(0)disk(0)rdisk(1)partition(1)\WINDOWS
[operating systems]
multi(0)disk(0)rdisk(1)partition(1)\WINDOWS="Test Microsoft Windows XP Home Edition" /fastdetect
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect
 
It shows both systems on partition 1
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by:Luc Franken
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>>What goes on here??
I wish I knew...

Yep, they both are on partition one, but they are on another disk:

rdisk(1) <= is your second disk
rdisk(0) <= is your first disk

So both installations are on the first partition of each disk. So this is normal.
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by:daveclaridge
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Lucf,

Thanks further progress.

loading the driver on the test Xp system seems to result in a system hang with message "adding printer". You have to switch off the computer to get out of this. When the system is restarted it also just hangs so the driver is obviously causing some damage. I have to go safe mode and restore back to my last restore point to fix this.

The question is now what? It looks as though the driver doesnt like my motherboard or something as I havent loaded any drivers. PS why dont I get new device dicovered messages via plug and play on the new XP system for my various hardware devides?
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by:Luc Franken
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>PS why dont I get new device dicovered messages via plug and play on the new XP system for my various hardware devides?
Good question, check your bios if "PnP operating system" or "Plug and Play"is enabled.
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by:daveclaridge
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Lucf,

I know plug and play is activated on the BIOS as I get messages on my existing system re new devices.

What do you suggest as way forward now to get to bottom of this problem??
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by:daveclaridge
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I meant the driver problem
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by:Luc Franken
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I wish I knew... I think something allready got corrupted in this new test installation. Please try the SFC once more on this system.
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by:Luc Franken
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I posted a link to remind other experts on this question => http:Q_20808383.html
Maybe someone knows something I don't......
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by:Bartender_1
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I would suspect something is wrong with the RAM.

I recommend using one of these to test the RAM

http://www.memtest86.com/
http://hcidesign.com/memtest/


Hope this helps!

:o)

Bartender_1
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by:daveclaridge
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Lucf,

Some good news. I eventually ran the Minolta driver from disk rather than CD to firstly ensure there was no CD problem like previously today and secondly get a more up to date driver. The printer driver has now installed sucessfully on my test XP system. I still have one problem with the printer driver in that the status displays starts and stops and doesnt display anything but I will look at that in  due course. Meanwhile I looked at the XP event logs around the time of my XP install and saw the following event records:

The driver detected a controller error on \Device\Harddisk1\D.

A parity error was detected on \Device\Ide\IdePort0.

This may explain my problems with installing XP today. I am less worried about the controller error on my second hard disk but the CD parity error is more interesting.

Secondly I am rather alarmed by the System settings on my test Xp system under Performance/advanced and virtual memory where it is showing both the C and F drives (for both my disks). I assume that the way this is controlled is to have no paging file on "C" (or you would overwrite the other XP system) and a system managed setting for "F". I dont like seeing an intermix of C and F drives however.

I think the next step is resolve the oustanding printer problem (although I can now print on the Minolta printer) and then to decide the strategy for the drivers I will install and the tests I will need to do to ensure no bad interaction with the Minolta printer driver. I will run Bartender_1's memory check programme as well.  Many thanks to you both. Once I have isolated which driver causes the bad interaction I will close this and allocate the points to Lucf who has been a real stalwart and friend all the way through.

Lucf, I welcome your ideas on next steps
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by:Bartender_1
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If you are experiencing difficulties with the hard drive itself, you could download diagnostic utilities from the manufacturer of the drive to diagnose potential difficulties with your Hard drive.
Here are websites to the most common manufacturers:

Fujitsu Hard Drives:
http://www.fujitsu.com/downloads/hdd/

IBM Hard Drives:
http://www.storage.ibm.com/hdd/support/download.htm

Maxtor Hard Drives:
http://www.maxtor.com/en/support/downloads/index.htm

Seagate Hard Drives:
http://www.seagate.com/support/disc/index.html

Western Digital Hard Drives:
http://support.wdc.com/download/index.asp

Samsung Hard Drives:
http://www.samsung.com/Support/ProductSupport/index.htm

Hope this helps!

:o)

Bartender_1
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by:Luc Franken
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You should try Bartenders things first.
You could also try to run chkdsk on the drive. I'm a bit worried about the "A parity error was detected on \Device\Ide\IdePort0" This could mean that the IDE controller is faulty or the drive. (hope it's the drive)

LucF

p.s. If Bartender_1s comment helps you, you should also award points to him (you can use the split points wich you can find at the bottom of the question)
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by:daveclaridge
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Lucf,  Thanks I will use the memory checker abd Chkdsk. As for the parity error you are right there may be an IDE problem but this only affects my second disk which is just being used for testing. Did you note my comments about the paging file above and reference to both C and F? I also have a problem where the Minolta printer status monitor seems to try and run in a DOS window and then just start and end without doing anything and you cant see what was in the screen. Any ideas

Plug and play is working, the reason it isnt asking me about devices not installed is that Device Manager has question marks over the devices not installed indicating a driver is not installed    
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by:Luc Franken
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>Did you note my comments about the paging file above and reference to both C and F?
This is normal, windowsXP tries to put the page file on different drives.

> ....doing anything and you cant see what was in the screen. Any ideas
No, I haven't got a clue.. :-(

>...is that Device Manager has question marks over the devices not installed indicating a driver is not installed    
Try booting to safe mode, delete those devices, then reboot to normal mode and you should be asked for the right drivers.

LucF
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by:Mr_Skinny
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Try reseting the paging file, as explained in this article : http://www.jsiinc.com/SUBM/tip6000/rh6045.htm
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by:daveclaridge
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Mr_Skinny thanks for your comments on this, I have however already tried resetting the page file to "system managed"

Lucf, my problem with the Minolta printer status monitor (mstmon_J) is that this is a DOS program. When you run it using Run then CMD you get message "program to big to fit into memory". What is likely to be causing this? It works ok on my laptop
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by:Luc Franken
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You should try using it with the ms-dos compatibility mode. Also, check if there are autoexec.dos and config.dos files on your harddrive (D:\) if so, try renaming them to autoexec.old and config.old and create two empty files named autoexec.dos and config.dos

As in.... Start => Run => type "CMD" (without the quotes) and press enter
d:\
ren autoexec.dos autoexec.old
ren config.dos autoexec.old

copy con autoexec.dos
ctrl-z enter                               <====== this is just ctrl+z, but it'll show "^Z" then press enter.
copy con config.dos
ctrl-z enter

LucF

p.s. I assumed you allready know how to do this, but I wrote it out, just in case.
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by:barnesa
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Sorry for coming into this posting late, but I have had a similar problem to this when I was doing a Windows XP installation in the past and the problem was down to the maximum frequency on the memory and also with the processor.  I was doing a new build of windows xp that kept hanging on installation and then kept giving errors when booting into windows xp or installing drivers and it was because the memory's maximum frequency was 133MHz but the processor only liked the maximum frequency at 100MHz.

Can you tell me if your are over-clocking your home computer, or whether your computer was pre-built or customized designed for you?  If your computer was customized designed can you tell me the make and model of the processor and memory?  Have you tried changing the memory to a less maximum frequency than it currently is?
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by:daveclaridge
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barnesa,

Attached is ful details of my machine. This was bulit for me by a computer shop

     
Computer Profile Summary
Computer Name:  Mr-ufdm5ewnmdfg (in MSHOME)
Profile Date:  Thursday, November 27, 2003 18:44:44
Advisor Version:  6.0l
Windows Logon:  Dave Claridge 2
 
 
Click here for Belarc's PC Management products, for large and small companies.  
 
Operating System   System Model
Windows XP Home Edition (build 2600)   No details available
Processor a   Main Circuit Board b
1.40 gigahertz AMD Athlon XP
128 kilobyte primary memory cache
256 kilobyte secondary memory cache   Board: Gigabyte Technology Co., Ltd. 7ZXE 1.x
Bus Clock: 133 megahertz
BIOS: American Megatrends Inc. 62710 12/04/2001
Drives   Memory Modules c,d
46.47 Gigabytes Usable Hard Drive Capacity
37.05 Gigabytes Hard Drive Free Space

ATAPI CD-R/RW 24X10 [CD-ROM drive]
HL-DT-ST DVD-ROM GDR8160B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Maxtor 86480D6 [Hard drive] (6.48 GB) -- drive 1, s/n L604N2TA, rev NAVX171F, SMART Status: Healthy
ST340810A [Hard drive] (40.02 GB) -- drive 0, s/n 5FB1R3X4, rev 3.39, SMART Status: Healthy   256 Megabytes Installed Memory

Slot '0' has 256 MB
Slot '1' is Empty
Slot '2' is Empty
  Local Drive Volumes
     
c: (on drive 0) 40.01 GB 33.68 GB free
f: (on drive 1) 6.46 GB 3.37 GB free
 
Logins   Network Drives
MR-UFDM5EWNMDFG\Dave Claridge 2
MR-UFDM5EWNMDFG\Karin
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Installed Microsoft Hotfixes   Printers
DataAccess
    Q318202  (details...)  on 04/27/02
    Q318203  (details...)  on 04/27/02
    Q823718  (details...)  on 11/08/03
Internet Explorer
    Q824145  (details...)  
    Q828750  (details...)  
MSXML4
    Q317244  (details...)  on 08/11/03
Windows Media Player
    WM320920.1  (details...) Reinstall!  
    WM817787  (details...)  
    WM828026  (details...) Reinstall!  
    SP0
        Q828026  (details...) Reinstall!  on 10/12/03
Windows XP
    SP1
        KB821557  (details...)  on 11/08/03
        KB823182  (details...)  on 11/08/03
        KB824105  (details...)  on 11/08/03
        KB824141  (details...)  on 11/08/03
        KB824146  (details...) Reinstall!  on 11/08/03
        KB828035  (details...)  on 11/08/03
        Q309521  (details...)  on 11/08/03
        Q311889  (details...)  on 11/08/03
        Q311967  (details...)  on 11/08/03
        Q313450  (details...)  on 11/08/03
        Q314862  (details...)  on 11/08/03
        Q315000  (details...)  on 11/08/03
        Q315403  (details...)  on 11/08/03
        Q317277  (details...)  on 11/08/03
        Q318138  (details...)  on 11/08/03
        Q319580  (details...)  on 11/08/03
        Q323172  (details...)  on 11/08/03
        Q324096  (details...) Reinstall!  on 11/08/03
        Q324380  (details...)  on 11/08/03
        Q324720[SP]  (details...)  on 10/20/02
        Q326830  (details...)  on 11/08/03
        Q328310  (details...)  on 11/08/03
        Q328940  (details...)  on 11/08/03
        Q329048  (details...)  on 11/08/03
        Q329170  (details...)  on 11/08/03
        Q329390  (details...)  on 11/08/03
        Q329441  (details...)  on 11/08/03
        Q329834  (details...)  on 11/08/03
        Q810577  (details...)  on 11/08/03
        Q811493  (details...)  on 11/08/03
        Q811630  (details...)  on 11/08/03
        Q815021  (details...)  on 11/08/03
        Q817606  (details...)  on 11/08/03
        Q819696  (details...)  on 11/08/03
    SP2
        KB821557  (details...) Reinstall!  on 07/29/03
        KB823182  (details...) Reinstall!  on 10/19/03
        KB823559  (details...)  on 07/12/03
        KB823980  (details...) Reinstall!  on 07/27/03
        KB824105  (details...) Reinstall!  on 10/12/03
        KB824141  (details...) Reinstall!  on 10/19/03
        KB824146  (details...) Reinstall!  on 10/12/03
        KB825119  (details...)  on 10/19/03
        KB828035  (details...) Reinstall!  on 10/19/03
        Q323255  (details...)  on 01/23/03
        Q328310  (details...) Reinstall!  on 01/25/03
        Q329048  (details...) Reinstall!  on 01/23/03
        Q329115  (details...)  on 01/23/03
        Q329170  (details...) Reinstall!  on 01/25/03
        Q329390  (details...) Reinstall!  on 01/23/03
        Q329441  (details...) Reinstall!  on 05/13/03
        Q329834  (details...) Reinstall!  on 01/23/03
        Q331953  (details...) Reinstall!  on 05/13/03
        Q810565  (details...) Reinstall!  on 01/25/03
        Q810577  (details...) Reinstall!  on 02/08/03
        Q810833  (details...) Reinstall!  on 01/25/03
        Q811493  (details...) Reinstall!  on 06/01/03
        Q811630  (details...)  on 02/08/03
        Q814033  (details...) Reinstall!  on 05/13/03
        Q815021  (details...) Reinstall!  on 06/01/03
        Q817287  (details...) Reinstall!  on 05/13/03
        Q817606  (details...) Reinstall!  on 07/12/03
        Q819696  (details...) Reinstall!  on 07/29/03


Click here to see all available security Hotfixes.

 Marks a HotFix that verifies correctly
 Marks a HotFix that fails verification
(Failing hotfixes need to be reinstalled)
An unmarked HotFix lacks the data to allow verification    Epson Stylus Photo 700 ESC/P 2 on LPT3:
HP LaserJet IIP on LPT1:
 
Controllers   Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller   NVIDIA RIVA TNT2 Model 64/Model 64 Pro [Display adapter]
IMR 15.7 [Monitor] (15.7"vis, March 2001)
Bus Adapters   Multimedia
VIA Rev 5 or later USB Universal Host Controller
VIA Rev 5 or later USB Universal Host Controller   Standard Game Port
VIA AC'97 Audio Controller (WDM)
Communications   Other Devices
Alcatel SpeedTouch USB ADSL PPP
Realtek RTL8139 Family PCI Fast Ethernet NIC
Network Card MAC Address: 00:C0:DF:10:2B:33   Alcatel Speed Touch ADSL Modem
CanoScan D1250U2/D1250U2F
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Mouse
USB Root Hub
USB Root Hub
Software Licenses
 
Adobe - Photoshop Elements 105743075670974158404156  
Adobe Systems, Inc. - Adobe Photoshop Elements 105743075670974158404156  
Anquet Technology Ltd. - Anquet Maps Data: Superscale Lake District 1  
Microsoft - Debugging Tools for Windows 12345-111-1111111-61967  
Microsoft - Internet Explorer 55277-OEM-0015017-90875 (Key: DDY2P-B3MPD-MY24R-VYJWG-WTJKW)e
Microsoft - Money 55792-015-6164155-03106 (Key: VTMHJ-3BQH9-M99JV-DMXBR-B4KX8)
Microsoft - Office 2000 Professional 06402-OEM-0084887-63707  
Microsoft - WebFldrs XP 12345-111-1111111-73969  
Microsoft - Windows Support Tools 12345-111-1111111-28805  
Microsoft - Windows XP Home Edition 55277-OEM-0015017-90875 (Key: DDY2P-B3MPD-MY24R-VYJWG-WTJKW)e
Symantec Corporation - Norton AntiVirus 2003 1  
 
Software Versions
Adobe Acrobat Version 4.05 *
Adobe Photoshop Elements Version 1.0.1 *
Adobe Systems, Inc. Adobe Gamma Loader Version 1, 0, 0, 1 *
Ahead Software AG Karlsbad Germany Phone: ++49-7248-911-800 Fax: ++49-7248-911-888 e-mail: info@nero.com - LANGUAGE_English2 Version 5, 5, 5, 3 *
Ahead Software Gmbh NeroCheck Version 1, 0, 0, 3 *
ahead software gmbh, karlsbad - Cover Designer Version 2, 1, 0, 3 *
Alcatel Speedtouch USB Diagnostics V161_5R *
Anquet Maps Version 1.01.0003 *
Apple Computer, Inc. - QuickTime QuickTime 4.1 *
AvantGo Connect Version 3.3 Build 864 *
AvantGo Version 3.3 Build 864 *
Belarc, Inc. - BelManage Client Version 6.0L *
Borland International - Configure BDE Version 4.171 *
Canasta 3.01 *
CANON INC. - ScanGear Toolbox Application Version 3.1.0.1 *
Cinematronics - 3D Pinball Version 5.1.2600.0 *
Citrix ICA Client Version 6.30 *
Corel Uninstaller Version 8.049 *
CorelDRAW (TM) Version 8.369 *
CyberLink Corp. - PowerDVD Version 3.0.0421 *
eBay Inc. - Turbo Lister Turbo Lister (Build: 1.7.0.1) *
EPOC Install Application Version 2, 0, 0, 1 *
Erik Deppe - DriveSpeed Application Version 1, 5, 2, 0 *
Erik Deppe - Nero CD Speed Version 0, 8, 4, 2 *
GARMIN Corp. - MapSource Version 3.03 *
Global Knowledge, Inc. - OnDemand Personal Navigator Version 6.5.58.69 *
Hummingbird Communications Ltd. - DigitalPaper MiniViewer Version 4.0.0.112 *
ISYS Computers - Hillwalker Series Version 4.0 Beta 2 *
Macromedia, Inc. - Director 8.5 Shockwave Studio Version 8.5 *
Microsoft (r) Windows Script Host Version 5.6.0.6626 *
Microsoft ActiveSync Version 3.5.12007 *
Microsoft Clip Gallery Version 5.1.00.1221 *
Microsoft Corporation - Debugging Tools for Windows(R) Version 6.2.0013.0 *
Microsoft Corporation - IMAPI Module Version 1, 0, 0, 2 *
Microsoft Corporation - Internet Explorer Version 6.00.2600.0000 *
Microsoft Corporation - Messenger Version 4.7 *
Microsoft Corporation - Windows Installer - Unicode Version 2.0.2600.0 *
Microsoft Corporation - Windows Movie Maker Version 1.1.2427.0 *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 *  Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Money Version 10.00.0831 *
Microsoft Office 2000 Version 9.0.2719 *
Microsoft Open Database Connectivity Version 3.520.7713.0 *
Microsoft Outlook Version 9.0.2416 *
Microsoft PowerPoint for Windows Version 9.0.2716 *
Microsoft Windows Media Player Version 6.4.09.1120 *
Microsoft(R) MSN (R) Communications System Version 7.02.0005.2202 *
Microsoft(R) Windows Media Player Version 8.00.00.4490 *
Microsoft® Access Version 9.0.2719 *
Mindscape - Mavis Beacon Teaches Typing! Version 9,0 *
MindVision - Installer VISE 2.8.3 Version 2.8.3 *
Neato MediaFACE Version 1.2.31 *
Novell, Inc. - Envoy 7 For Windows 95 Version 7.0.1.140 *
NVIDIA Driver Helper Service, Version 44.03 Version 6.14.10.4403 *
Philips Electronics N.V. - RC5000 Setup Version 0, 2, 0, 0 *
Psion Converter Version 2, 1, 0, 0 *
Psion Software - PWUSRMGR Application Version 2, 0, 0, 1 *
QuickTime Updater *
RealNetworks, Inc. - RealOne Player (32-bit) Version 0.1.0.880 *
RealNetworks, Inc. - RealOne Player (32-bit) Version 6.0.10.505 *
RealNetworks, Inc. - RealOne Player (32-bit) Version 7.0.0.559 *
Shortcut to mavis beacon *
Shortcut to SOLITAIR *
Stirling Technologies, Inc. - InstallShield Deinstaller Version 2.20.910.0 *
Symantec Corporation - Common Client Version 1.03.15 *
Symantec Corporation - Event Manager Version 1.03.4 *
Symantec Corporation - LiveUpdate Version 1.80.19.0 *
Symantec Corporation - Norton AntiVirus Version 9.05.1015 *
Symantec Integrator Version 6.00.17 *
Symantec ScriptBlocking Version 1, 1, 0, 126 *
Symantec Shared Components Version 2.0 *
Symbian Ltd. - EPOC Connect. Version 1, 0, 0, 1 *
Symbian Ltd. - EPOC Connect. Version 2, 0, 0, 1 *
System Diagnostic *
TestCenter v4.0 Working Model *
THOMSON multimedia - SpeedTouch USB Version 201.2.0.0 *
Training Advisor *
Virtos GmbH - WaveEdit DLL Version 1, 0, 2, 1 *  

--------------------------------------------------------------------------------
 
* Click to see where software is installed.
a. Megahertz measurement may be inaccurate if other programs were busy during last analysis.
b. Data may be transferred on the bus at one, two, or four times the Bus Clock rate.
c. Memory slot contents may not add up to Installed Memory if some memory is not recognized by Windows.
d. Memory slot contents is reported by the motherboard BIOS. Contact system vendor if slot contents are wrong.
e. This may be the manufacturer's factory installed product key rather than yours.  
Copyright 2000-3, Belarc, Inc. All rights reserved.
Legal notice. U.S. Patents 6085229, 5665951 and Patents pending.  

--------------------------------------------------------------------------------
 
0
 

Assisted Solution

by:barnesa
barnesa earned 50 total points
Comment Utility
Hi Dave

Thanks for all the info, you have the exact type of motherboard and processor as I was having problems with.

The way I managed to fix this problem was to upgrade the bios to the latest version, this also fixes the problem of the Windows XP ACPI communication problems with the motherboard.  You first have to create a seperate boot disk, and then you have to extract the contents of the bios exe file to a seperate disk.  Boot your computer up with the boot disk and then use the bios floppy disk and run the autoexec.bat file supplied in the exe.  When the bios is upgrading DO NOT stop the process as you can damage your system and leave it unstable to even boot up.

Windows 95 Boot disk
http://www.bluevolcano.com/stuff/boot95a.exe

Latest Bios
http://europe.giga-byte.com/MotherBoard/FileList/BIOS/bios_7zxe_fa.exe

Here is the link for the product description of your motherboard.
http://www.giga-byte.com/MotherBoard/Products/Products_GA-7ZXE.htm

Let me know if you are still having problems after upgrading your bios and whether is only with your printer driver or the windows xp installation.

I feel that you might still have to change your memory to PC-133 SDRAM to resolve all of your problems.
0
 

Author Comment

by:daveclaridge
Comment Utility
Barnesa,

Many thanks for looking at this. I would have to say it is not all clear whether I have any problems with the BIOS or motherboard. The problems I had with the XP install hanging were due to the following messages from the event log : The driver detected a controller error on \Device\Harddisk1\D. This is still happening a lot and the machine hangs with the hard drive select light permanently on. This is on my second hard disk (drive F) where my XP test system is so I am less worried at the moment as my main system is on the C drive and the disk and XP system on there has no hangs and is fine apart from the Minolta Printer driver install BSOD.

However, since the new install of the test XP system onto my second hard disk I have sucessfully loaded the Minolta printer driver and the printer is working fine. I have been selectively adding a driver one at a time and checking that I can still install the printer driver and so far all is ok with the Alcatel USB and NVIDIA Riva display driver. I will install all the other drivers in the same way and retest the printer driver install. I am very nervous about updating the bios unless I have a clear problem as I have no experience with this and I cant afford to be without my system is something goes badly wrong. However if other problems occur I will contemplate doing this. As for the memory again I dont have the hardware skills. I recognise that I have to get the second hard disk fixed will this mean a new drive and controller??

Your views or Lucf's would be welcome
0
 
LVL 32

Accepted Solution

by:
Luc Franken earned 450 total points
Comment Utility
>>I recognise that I have to get the second hard disk fixed will this mean a new drive and controller??
First try if there are updated drivers for you IDE controller (yes, another driver to test)
Can you look into your original installation if you get the same error messages there also?

LucF
0
 

Author Comment

by:daveclaridge
Comment Utility
Lucf, Barnesa,

I have now finally resolved the BSOD driver problem. I simulated this on the test XP system by adding drivers one at a time on a base XP system until I got a failure. I reproduced the BSOD failure when I installed the PC-1284 (parallel port 2) driver and tried to install the Minolta driver. I then deinstalled the second parallel port from my main XP system and was able to install the Minolta driver without problems. It would seem that the PCI-1284 driver is not XP supported.

In retrospect the best approach would have been not to repair XP or touch it in anyway but instead to have selectively deinstalled drivers until I hit the problem. My main XP system is in a mess dur to the repair and various syste restores so I will have to resinstall it. However I have learnt a lot from the whole process and thank Lucf in particular for his excellent help. I am now awarding points.  
0
 
LVL 32

Expert Comment

by:Luc Franken
Comment Utility
Glad you solved your problem ;-)
0
 
LVL 2

Expert Comment

by:Sootah
Comment Utility
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