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IE and Mozilla browser have stopped responding

Posted on 2003-10-31
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Last Modified: 2010-04-14
I suspect this is a problem with Norton AV.  The browsers (both IE and Mozilla) are hanging when I try to open a web site.  the internet connection is good as I have ping'd and nslookup'd the sites (yahoo, etc.).  The browser says they have found the site, but nothing comes up.

Also, NAV liveupdate will not update as well.  Last virus was 10/16/03.  NAV takes a long time to open.

I also suspect it could be a virus, trojan or other attack.  I have not found any suspicious processes running.  Ran AVG from another PC and found no suspect files.

there is no proxy setup.
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Question by:halfdome
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11 Comments
 
LVL 44

Expert Comment

by:CrazyOne
ID: 9658702
Your Winsock may be corrupted
http://members.shaw.ca/techcd/WinsockXPFix.exe

Another Expert shekerra found out what the WinSockXPFix does:

1- Netsh ip int reset resetlog.txt....2.)

2- replaces these Registry keys:
 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winsock..
 HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Winsock2

3- backup old host file and replaces host file

So in essence it detects the OS and releases the IP then resets TCP stack using Netsh. Next it deletes the two registry keys above and Imports the correct keys into the registry. Then it backs up your current hosts file and replaces it with a fresh one and then reboots.
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LVL 8

Expert Comment

by:haoss
ID: 9658714
try  to reset web setings
control panel --> internet options -->programs --> reset web setings (also home page)
0
 

Expert Comment

by:rziminski
ID: 9660227
After installing the last service pack from MS I had the same problem. I restored my system from an earlier restore point and all is fine now.
GL
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Author Comment

by:halfdome
ID: 9662196
Still stuck..
I tried the following:
removed SP4 and reinstalled SP3..no change
ran winSockXPFix
reset web settings
still no luck...
Also..uninstalled Mozilla and installed Firebird..still stuck.
uninstalled NAV and installed AVG free
any more clues/solutions out there?
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Author Comment

by:halfdome
ID: 9664135
Does anyone have a possible solution to this problem?
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Author Comment

by:halfdome
ID: 9664425
Fixed the problem.  Removed all network Clients, Services and Protocols.  Removed NIC driver.  Rebooted and reinstalled.
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Author Comment

by:halfdome
ID: 9848285
I have answered my question myself.  The posts were of no help and did not fix the problem.  My solution worked.
thank you
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Author Comment

by:halfdome
ID: 10048151
Please provide a refund for this question as I have corrected this problem without Expert assistance.   I tried the posted fixes. My solution.  Deleted the network settings and adapter. rebooted and re-installed network.
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ID: 10091126
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