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Outlook Form does not display went sent to another person

Posted on 2003-10-31
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Last Modified: 2010-04-08
I am deisgining some Outlook forms for internal use.  When I run the form after desgining it it looks just like I want it to.  I then send it to an end-user as a test.  When they receive it they get a standard email message form, none of the changes or other fields are visible.

Even doing something as simple as reducing the size of the message window does not show up on the recipients end.
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Question by:krlseidl
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LVL 9

Expert Comment

by:rjcpjc
ID: 9659200
While in design mode of the form, select the Form menu and uncheck Separate Read Layout.
Republish the form and try again.

Patricia
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Author Comment

by:krlseidl
ID: 9659235
Tried that with no success.
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LVL 9

Expert Comment

by:rjcpjc
ID: 9659271


Are you on an Exchange Server?
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Author Comment

by:krlseidl
ID: 9659322
No I am not. I use an email server called Mdaemon.
 I am even doing things like deleting the message window completely.  Yet when I send the form nothing happens.  This used to work fine. That is the frustrating thing.  And I can't thnk of anything that changed in my environment.

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LVL 9

Expert Comment

by:rjcpjc
ID: 9659347
Ok, check your mail format then. Are you sending in rich text format? Check the message class of the form when it gets to the recipient. Make sure it's IPM.Note.FormName and not just IPM.Note.
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Author Comment

by:krlseidl
ID: 9659396
I verified Rich Text.  How do I check the Message Class at the recipients mailbox?
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Author Comment

by:krlseidl
ID: 9659470
I think rjcpjc has me on the right track.  I dragged the Message Cals field from the Field Chooser and it say IPM.Mote.   Now In have to figure out how to change the class.
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LVL 9

Expert Comment

by:rjcpjc
ID: 9659511
You need to find out if your form is being one-offed. Do you have code behind your form?

if not, then chances are it's something in your email system that's causing the problem. Are you sending the form definition with the item?
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Author Comment

by:krlseidl
ID: 9659564
Yes I have checked the box on the Properties page to send the form definition.
No code at all.  
I have even tried to send some of the stock Outlook forms such as a Task Request or a template like HIGHTECH and they all show up as a standard email message at the recipients end.
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Accepted Solution

by:
rjcpjc earned 375 total points
ID: 9659579
Well, then I'd guess it's your email system. Can you save the form as an OFT file and walk it over to the user's machine? Publish it in their personal forms library and see if that works.
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Author Comment

by:krlseidl
ID: 9659930
I will work on this this weekend and get back to you Monday.
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Author Comment

by:krlseidl
ID: 9670685
Problem solved.Went to Tools> Options>Other> Advanced Options>Custom Forms> Manage Forms>Clear Cache.
This got the bad code out of this persons system
I then created the new form on her system and all worked fine.
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