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Linksys Wireless Can't Connect to Network Using Cisco VPN Client

Posted on 2003-11-01
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Last Modified: 2012-06-21
My OS is W2K.  I am attempting to connect to a corporate network via Cisco VPN Client using a Linksys WRT54G Router.  When I hookup my laptop (IBM Thinkpad T22) to the router with a hardwire I can log onto my corporate network with no problem.  But when I connect to the router using the Linksys WPC54G Notebook Adapter and attempt to log onto the network, the connection times out.  The very first time that I used the hardware configuration the log-in was successful, but it has never worked since that first logon.

Thank you for your assistance.
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Question by:PJS213
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24 Comments
 

Author Comment

by:PJS213
ID: 9663013
One other point, I am using a DSL connection.
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Author Comment

by:PJS213
ID: 9663776
And one more point (sorry) - there is no problem connecting to the internet itself when I am using the wireless adapter.  The problem arises when I try to connect to the corporate network over the internet using the wireless adapter.
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Expert Comment

by:svenkarlsen
ID: 9664318
have you checked thatthe "Deterministic Network Enhancer" is present and selected in the properties of your wireless adapter?

Otherwise (or perhaps: anyhow ;-) try reinstalling the VPN client while your Linksys card is installed.

You may be required to deativate the hardwired LAN adapter wwhen using the wireless.
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Author Comment

by:PJS213
ID: 9664354
Where would I check to see if the "Deterministic Network Enhancer" is present and selected in the properties of the wireless adapter?
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Expert Comment

by:svenkarlsen
ID: 9664365
Hi PJS,

Desktop > my network places > properties > dbl-click the wi-fi adapter. > click properties

This will bring up a window with the adapter properties, showing which components are installed for your adapter.

Compare with your hardwired LAN-adapter to see the difference...

Sven
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Author Comment

by:PJS213
ID: 9665549
I checked the properties and I do not see "Deterministic Network Enhancer" nor do I see the opportunity to select it as a property.
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Expert Comment

by:svenkarlsen
ID: 9665601
Try reinstalling the VPN client with your Linksys card in place.
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Expert Comment

by:svenkarlsen
ID: 9665603
What Cisco VPN client version are you using ?
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Expert Comment

by:lrmoore
ID: 9682595
Try using the SetMTU utility that loads with the Cisco VPN client to set the MTu at 1300, reboot and try again.
I had much the same issue with older Linksys BEFW11S4 wireless router. Never could connect using wireless, but same laptop could connect all day any day wired. Using a Cisco wireless AP in place of the Linksys also worked just fine.  Upgrading the firmware on the Linksys fixed it. Unfortunately, the fixed version was not released for several months...
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Expert Comment

by:svenkarlsen
ID: 9683204
Pjs, -just for my records: do you use same login now, as with the first login that worked ? I've had another case with a Linksys wi-fi where everything worked fine with administrator, but normal user accounts didn't work ? (I'm getting suspicious, -but don't know where to point it ;-)
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Author Comment

by:PJS213
ID: 9683326
Same log-in.
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Author Comment

by:PJS213
ID: 9695747
Reloaded the Cisco VPN Client but to no avail -
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Author Comment

by:PJS213
ID: 9695803
The Cisco VPN Client version is 1.99
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Expert Comment

by:svenkarlsen
ID: 9696103
You should try updating your VPN client, - current version is 4.x. Contact your network admin on the target network to check for available update.
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Expert Comment

by:lrmoore
ID: 9696170
svenkarlsen, that was my first instinct, too, and even had that all typed up. Then I re-read the issue and since he can connect and work just fine while wired, that is not a recommended solution. It has to be something in the wireless. The wireless transmission adds overhead to the normal 1500 byte MTU packets and could be causing packet fragmentation and IPSEC does not like to see fragmented packets. Changing the MTU size on the client could be a fix, getting updated firmware for the AP/router could be a fix.
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Author Comment

by:PJS213
ID: 9696398
I've already updated the router with the latest firmware.
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Expert Comment

by:svenkarlsen
ID: 9696819
lrmoore,

(in all respect...) I am aware of that, - problem with VPN is that it relates to the NIC on a lower level. As far as I know, Cisco VPN will not run on a Token-Ring adapter or PPPoe, and I'm not 100% convinced that the solution with VPN over wireless is generally a problemfree solution, - I'm currently seing many questions on this config, and several unresolved with Linksys Wi-fi involved.

Anyhow, - you're the expert on this: could it have anything to do with the fact that two NIC's are active and the active state of split-tunneling at the server ? (I don't believe the client in question has any config for this feature).

PJS,
unless lrmoore advice against it, I suggest you try disabling the fixed-wire network connection to see if that makes any difference.
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Author Comment

by:PJS213
ID: 9696859
There is no fixed-wire network connection when I am attempting to connect wirelessly.
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Expert Comment

by:lrmoore
ID: 9697047
This has been a problem with Linksys wireless for several iterations of the Cisco VPN client...
Ref bug ID CSCdz52156, and earlier bug CSCdu36784, CSCec46291, CSCdz61359
The first two, an upgrade to the Linksys firmware fixed it. The other two are wireless NIC specific (linksys and SMC, respectively), and perhaps require a driver update, or client update. One was actually addresses in a client update, but that was a 3.0 client...
If we're talking an old 1.x client, all bets are off....
In this case, svenkarlsen may be on the right track that the issue is at the lower levels between the NIC driver and the old client... If you can't upgrade to a newer client, you may be out of luck.
Out of curiosity, what are you connecting to at the other end? Do you control that, or do you have a good relationship with whoever does?
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Author Comment

by:PJS213
ID: 9697096
Will I avoid this problem if I use different hardware, such as Netgear or D-Link?
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Expert Comment

by:svenkarlsen
ID: 9698032
PJS:
re: alternative hardware, possibly lrmoore can give you some hints, but I will not attempt to advice on that.

I suspect that the VPN v. 1.xx will "tie-up" to the first active LAN-adapter found. If your "fixed-wire" LAN-adapter is build into the computer, then even if you do not have a wire plugged into the fixed-wire LAN, that connection may still be considered active (to some extend) within the internal environment of the computer.

If this is the case: test the following:

1. On desktop, right-click My Network Places and select Properties
    In the window showing your network connections, you have one or two called "Local area connection n"
    (if they've not been renamed).
    If you have two, determine which belongs to your build-in LAN-adapter and disable it (Right-click and select disable)

2. Now boot the box and test for functionality (probably no change, but do it anyhow - the boot is required...)

3. Uninstall the VPN client

4. Boot the box

5. Re-install the VPN-client


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Expert Comment

by:lrmoore
ID: 11107527
Suggest PAQ instead
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