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NTBACKUP fails to fully install

Posted on 2003-11-02
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Last Modified: 2012-06-27
I have XP Pro which does not have ntbackup. When trying to install it from xp cd it gets so far and then I get message saying "The Windows installer service cannot update one or more protected windows files". Any help to solve this would be greatly appreciated.
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Question by:jhartnack
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3 Comments
 
LVL 44

Expert Comment

by:CrazyOne
ID: 9665274
Well this link doesn't specify your problem but the fix may work

http://support.microsoft.com/?kbid=299606
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Author Comment

by:jhartnack
ID: 9676450
I did what the link suggests by booting up in safe mode but still had the same problem.
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Accepted Solution

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CrazyOne earned 190 total points
ID: 9676838
Hmmm Maybe you might have to do this

Repair
How to Perform an In-Place Upgrade (Reinstallation) of Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;315341

Visual aid to the above procedure
http://www.webtree.ca/windowsxp/repair_xp.htm
Click on How To Run a Repair Install

You May Lose Data or Program Settings After Reinstalling, Repairing, or Upgrading Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;312369

Data Loss May Occur After Reinstalling, Repairing, or Upgrading Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;312368
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