"remote assistance connection could not be resolved" only when i'm using wireless connection.
Posted on 2003-11-02
my home network Terayon cable modem(TJ715) ==>linksys wireless router(BEFW11S4)==>2 computers name MyLaptop and MyDesktop. No firewall has been enabled.
My laptop has two internet connections, one through the wireless, and one through the NIC.
Both have been accessing the internet for 6 months.
When my sister needs help, she uses windows messenger and asks for Remote Assistance.
When I use MyDesktop, everything works fine. When go up to the attic and plug MyLaptop directly into the router, it also works fine. But when MyLaptop uses wireless connection to router it does not work. It always says "remote assistance connection could not be established because the remote host name could not be resolved."
The router does not have much in the way debugging tools. I can't even telnet to it, only interface is IE GUI.
Any ideas what I can do so I can help my sister from anywhere in my house.