I lost the ability to "soft off" the computer after reinstall of Windows 2000 Pro

Posted on 2003-11-02
Medium Priority
Last Modified: 2010-05-18
I took my father a new computer this past week.  It's one of those FIC IC-VG61 (Icebox) types of those small computers.  As a heart patient he needed something small and light that he could handle.  I had Windows 2000 installed for him and then when I tried to install his scanner driver for him it blue screened and I couldn't get into Windows at all.  First I had to reinstall Windows letting it delete the current WINNT folder and replace it with a new one.  I followed through installing all his programs back on it and getting everything working right.  The computer had the "soft off" feature to begin with but somewhere along the way of doing all of this it lost that ability.  I didn't notice when as I was mostly restarting the computer - but when I finally shut it down - it didn't soft off.  I checked the BIOS - I normally disable Power Management there and the soft off on my own personal computer works fine with that disabled, but I tried it both ways on my father's new computer and it made no difference - still NO soft-off!  Instead it shows the message "It is now safe to shutdown your computer" and then you have to manually hold the power button in for 4 seconds until it shuts off.  This is a nuisance and I'd like to solve this problem for my father.   I checked in "Power Options" in control panel and have no APM tab or place to enable APM as I've seen mentioned in other questions.  Anyone know a simple answer to this one?  I am able to make registry changes if need be.  
Question by:pbatton
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
LVL 44

Expert Comment

ID: 9668789
How to Troubleshoot Problems with Standby Mode, Hibernate Mode, and Shutting Down Your Computer in Windows 2000

Expert Comment

ID: 9669333
Usually computers don't shut themselves off at all by virtue of the OS. It's usually handled by a small program created by the manufacturer (for example, Dell has AutoShutDown, which runs as a service - it comes pre-installed, but if you reformat you have to re-install it). So check with the manufacturer of the computer !

Expert Comment

ID: 9670739
I agree with Kehama and this is a manufacture issue.   You stated "First I had to reinstall Windows" which means you no longer have the same drivers on the computer.  

This is not a solution however the hard drive is what makes the noise and takes much of the electricity.  Have you considered just powering down the hard disk instead?  How fast is the processor and how much electric will that be useing?

Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.


Author Comment

ID: 9672598
My father will want the ability to turn off his computer easily, not just power down the hard drive.  It did work, but now doesn't.  I installed the exact same motherboard drivers that I did the first time around when it worked.  There is a CD and I went through them one-by-one - however none of them say anything about APCI or APM.  It just worked.  The only thing that I did differently, is I finally got his scanner driver and printer driver installed and installed the Microsoft Updates for him.  Everything else is the same as it was with the first install.  I don't understand why the ability disappeared when I did have it to begin with?  I might also mention that I do have a Belkin UPS on COM1 for him with Belkin Bulldog software running, but I had that on there the first time and it was running then.  What happened was I installed the Canon LIDe 20 USB scanner software in the wrong order - had the scanner already plugged into the USB port and it blue screened and wouldn't recover.  I tried Safe mode, I tried debug mode - I tried a "repair), I had to do a reinstall to get back into Windows - nothing else worked.   After the reinstall - I had found the booklet on the scanner and installed it step-by-step with no problems at all.  I also installed his Canon Printer without any problems.  But then when I shut down, I noticed no "soft off".  This is the problem I want to fix.  CrazyOne - I am wading through the Microsoft Knowledge Base article now.  I'll respond to anything I try or that works on it and let you know, but I was sure hoping for a simpler answer...

Author Comment

ID: 9676128

I am going to accept your answer with the link to Microsoft because I think I did find the problem and solution there.  I had disabled the APM in the BIOS and then reinstalled Windows, causing I guess - it to install the non APCI HAL.  I cannot test this out now, because I have returned home to Nevada left the computer with my father in Florida.  He's recovering from heart surgery and this would be too much for him to try on his own.  I'm going to keep it in mind for my next visit however.  It sounds as if - if I enable the APM in the BIOS and then reinstall Windows over itself by using WINNT32.EXE that it will install the ACPI HAL and will again be able to soft off - if anyone has anything to add to that - please do - when I am many miles from home, without my support sources and only have a few days I want to be sure I know what needs to be done.  Will I lose drivers and settings doing it this way and is this the same thing as running a repair from the second repair option when you boot from the CD?  I don't recall an option that allowed you to install right over top of the current installation.  I know you can do a repair that way, but don't know if that would fix the problem or not.  I'm afraid if I accept your answer now, you won't be able to answer my questions, so I will accept after I hear more from you on this.  You have the right answer, but I just had a few more questions about using it.  Thanks...  
LVL 44

Expert Comment

ID: 9676528
>>>if I enable the APM in the BIOS

See what happens if just enable it. APM is differnt than ACPI. If the machine is APCI capable and Win2000 installed the ACPI HAL there will not be a APM option. So just enablinging the APM in the BIOS may be all you need to do.

Author Comment

ID: 9676748
There isn't an APM option there.  It didn't seem to install that option at all on the computer in question.  I have tried enabling or disabling the APM in the BIOS - makes no difference - computer still won't soft off.  
LVL 44

Expert Comment

ID: 9676885
Well if the APM was disabled during the install then the APM cabablity in the OS hasn't been initialized. I am not sure if an In Place Uprade will fix this or not. It might come down to a fresh install unfortunately


"3920 » How do I perform an in-place upgrade of Windows 2000?

If a repair does NOT cause your computer to operate normally, you may wish to try an in-place upgrade, a last resort before reinstalling. The in-place upgrade takes the same time as a reinstall.

To perform an in-place upgrade:

1. Boot the CD-ROM (or boot disks).

2. Press Enter to install a copy of Windows 2000.

3. Accept the License Agreement.

4. If setup does NOT detect a your installation, an in-place upgrade is NOT possible.

5. When prompted to repair the existing installation, press R. Setup will perform an in-place upgrade"


"4508 » What does a Windows 2000 in-place upgrade change and not change?

I described performing an in-place upgrade in tip 3920 » How do I perform an in-place upgrade of Windows 2000?

When you perform an in-place upgrade:

1. Service Packs, hotfixes, and IE upgrades are rolled back.

2. Default registry values are restored.

3. Default permissions are reapplied.

4. COM and WFP are reregistered.

5. Plug and Play devices and the HAL are re-enumerated.

6. Drive letters are changed based upon the current drive and partitions. See Q2324048 - How Windows 2000 Assigns, Reserves, and Stores Drive Letters.

The following is NOT changed:

1. Installed components and programs.

2. Passwords.

3. Third-party registry entries.

4. The computer's role.

NOTE: If you upgraded your computer from Windows NT 4.0, profiles were stored at %SystemRoot%\Profiles. The in-place upgrade creates a \Documents and Settings folder and changes the registry profile to point to it. To fix the problem, use the Registry Editor to navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList. For each user, there will be a SID sub-key and a Value Name of ProfileImagePath. Change the string value to point to %SystemRoot%\Profiles\<UserName>."
LVL 44

Accepted Solution

CrazyOne earned 2000 total points
ID: 9676889
One thing you could to test if the APM is still viable is to make sure it is turned on in the BIOS and do a parellel install. This intall only needs to be temporary for testing.

HOW TO: Perform a Parallel Installation of Windows 2000

Author Comment

ID: 9679782
Thank you for all the information CrazyOne.  I didn't upgrade the machine from Windows NT 4.0.  It was originally a clean install on a new hard drive, but after the BSOD when installing the scanner driver, I did a reinstall, booting from the CD (because it was the only way I could get in) and then choosing the option to reinstall to the current C:\WINNT directory, but allowing it to delete the old directory in the process.  That is the point where my troubles began.  Everything seemed to work fine and the scanner driver and printer driver installed fine this time, but when I tried to shut down I got no soft off.  I had no APM tabs in Power Options and enabling or disabling APM in the BIOS did nothing.  I am now in Nevada, the computer is with my father in Florida - I can't do anything unless it's something simple I can ask my father to do (not a reinstall), until I go back to visit in the spring.  I just wanted to be clear on what I needed to do at then, so I took everything I needed with me and had a plan.  My father is semi computer literate, but is 82 and a heart patient, so I don't like to ask him to try to do too much.  I replaced his old computer with this one because he had contracted a virus or trojan or something that was causing havoc on his old machine.  It had caused his hard drive to replicate into 18 partitions!  I got him off dial-up, put him on Roadrunner cablemodem and put a router for a hardware firewall and brought this little IceCube computer that he can easily handle if he needs to.  He could no longer pick up the old computer to open it up or do anything with it.  I am trying to ensure he doesn't have further problems.  
LVL 44

Expert Comment

ID: 9680652
Interesting my father just turned 79. He does pretty good with his PC but if it came to doing anything with the BIOS I would have to be the one to do it. He only lives 5 miles from me though.

Featured Post

Back Up Your Microsoft Windows Server®

Back up all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
Hey fellow admins! This time, I have a little fairy tale for you. As many tales do, it starts boring and then gets pretty gory. I hope you like it. TL;DR: It is about an important security matter, you should read it if you run or administer Windows …
In this video, Percona Solution Engineer Dimitri Vanoverbeke discusses why you want to use at least three nodes in a database cluster. To discuss how Percona Consulting can help with your design and architecture needs for your database and infras…
In this video, Percona Director of Solution Engineering Jon Tobin discusses the function and features of Percona Server for MongoDB. How Percona can help Percona can help you determine if Percona Server for MongoDB is the right solution for …
Suggested Courses

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question