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Exchange 2000 duplicate email addresses

Posted on 2003-11-03
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Last Modified: 2006-11-17
When I try to send an internal email to a specific user, it is redirected to the BadMail folder with the following message:
A configuration error in the recipient's e-mail system prevented
delivery of this message.  Two recipients are configured with the same
e-mail address.  Contact your administrator.
It also logs an event Source: MSExchangeIS ID: 9514 which tells me that Microsoft System Attendant and Public Folder Store have the same proxy.  
My problem is that I do not know how to remove the email addresses from these 2 objects.  They do not appear in Active Directory Users and Computers, and Exchange System Manager does not give me an option to modify email addresses.  
Thanks for your help.
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Question by:daven17
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5 Comments
 

Expert Comment

by:NewWizard
ID: 9684682
Hi, daven17,

Take a look at these following link,  
http://support.microsoft.com/?kbid=328905
http://support.microsoft.com/?kbid=258058
http://support.microsoft.com/?kbid=318774

Have you update your Exchange Server Service pack to the latest version, September 2003 Exchange 2000 Server Post-Service Pack 3 Rollup.  Here is the link,
http://support.microsoft.com/default.aspx?kbid=824282

See if it helps!

NewWizard
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Author Comment

by:daven17
ID: 9688075
NewWizard, thanks for your comment.  However, I've already checked  those kb articles to no avail.  I am able to find the objects in Active Directory using the ldp.exe utility, but when I attempt to remove the problem smtp address, I get a "Modify: Unwilling to Perform <53>" error.  I don't know if this is a rights issue, or what (I am in as Domain Administrator).  Any help would be appreciated.
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Author Comment

by:daven17
ID: 9688920
I've finally figured this out.  I used ldifde to export all the attributes of the Microsoft System Attendant and Public Folder Store, then created an import file that removed the unneeded proxies and imported it, and it worked!  Internal emails are working fine at this point.
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Accepted Solution

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NewWizard earned 375 total points
ID: 9690879
Good daven17,

Did you follow the steps mentioned from http://support.microsoft.com/?kbid=318774? Step of import and export using ldifde?

NewWizard
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Author Comment

by:daven17
ID: 9693900
NewWizard
No, I did not use those steps.  I used ldp.exe to find the problem objects/attributes in the directory, then created my own import file from there, and ran "ldifde -i -f importfile".  However, that kb article eventually led to the solution, so I will award you the points.  Thanks for you help!

daven17
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