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Little red "X" where pictures are supposed to be

Posted on 2003-11-03
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Last Modified: 2008-02-01
Hi,

On my bosses computer at work, for some reason anything that is not text doesn't load up when she opens her e-mail.  Picture files, etc.  All she gets is a little red "x" where those files are supposed to be loaded, but they just don't come up. This is on all of her e-mail.

Is there some kind of file or driver missing from the Outlook on her computer?  If so, what do we do to get it fixed?

Thank you very much,

Dave
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Question by:ascoredhat
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war1 earned 125 total points
ID: 9674302
ascoredhat,
   Make sure HTML is enabled in Outlook.  Also ensure Show Picture is enabled in IE Advanced settings.

Make sure nothing is interferring with Outlook email.  Tempoarily disable the following one at a time - anti-virus, firewall, ad-blocker.

There may be a corrupted file.  Uninstall and reintall Outlook.
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Expert Comment

by:deux_anges
ID: 9674798
It may be that you are not downloading the whole e-mail from the mail server. Check:
Tools -> Options.... -> Mail Setup (tab) -> Send/Receive.... (button) -> Select the relevant mail group (usually this "All accounts" -> Edit... (button)
This will take you to a "Send/Receive Settings - All Accounts" Window. You should check if you have selected the "Download complete item including attachment" option.

Hope this helps.
Lu
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Expert Comment

by:deux_anges
ID: 9674810
p.s. I am refering to Outlook XP here.

Regards,
Lu
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