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Little red "X" where pictures are supposed to be

Hi,

On my bosses computer at work, for some reason anything that is not text doesn't load up when she opens her e-mail.  Picture files, etc.  All she gets is a little red "x" where those files are supposed to be loaded, but they just don't come up. This is on all of her e-mail.

Is there some kind of file or driver missing from the Outlook on her computer?  If so, what do we do to get it fixed?

Thank you very much,

Dave
0
ascoredhat
Asked:
ascoredhat
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1 Solution
 
war1Commented:
ascoredhat,
   Make sure HTML is enabled in Outlook.  Also ensure Show Picture is enabled in IE Advanced settings.

Make sure nothing is interferring with Outlook email.  Tempoarily disable the following one at a time - anti-virus, firewall, ad-blocker.

There may be a corrupted file.  Uninstall and reintall Outlook.
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deux_angesCommented:
It may be that you are not downloading the whole e-mail from the mail server. Check:
Tools -> Options.... -> Mail Setup (tab) -> Send/Receive.... (button) -> Select the relevant mail group (usually this "All accounts" -> Edit... (button)
This will take you to a "Send/Receive Settings - All Accounts" Window. You should check if you have selected the "Download complete item including attachment" option.

Hope this helps.
Lu
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deux_angesCommented:
p.s. I am refering to Outlook XP here.

Regards,
Lu
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