Windows 2000 Prof. always restarts???

Hi,

   My windows 2000 prof. pc was working fine when suddenly it started restarting after the win2000 starting up screen finishes loading... I read from another post that the Mup.sys might be causing this problem. So what I did was I disabled this service.. But It didn't solved the problem.. still my pc keeps on restarting?? I am in a domain with win2000 server.
SprytPHAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

jhanceCommented:
When I see this symptom my furst suspicion is RAM.  Do you have more than one RAM module?  If so, try running them one at a time and see if the problem clears up.  If you have only one module, try swapping it out for another one and see if it helps.

0
Rob StoneCommented:
Does safe mode work?  Last Known Good Configuration?

Does it get as far as Ctrl+Alt+Del or reboot just before?

If safe mode works, try editing the boot.ini and put /sos and /basevideo switches in to see if that helps.

Any updates applied before this happened?

Worst case try the below, but it might be worth to see if anyone else has any more ideas first.
How to Perform an In-Place Upgrade of Windows 2000
http://support.microsoft.com/default.aspx?scid=kb;en-us;292175


Repairing, Recovering, and Restoring an Installation of Windows 2000
http://support.microsoft.com/default.aspx?scid=kb;en-us;268106


Differences Between Manual and Fast Repair in Windows
http://support.microsoft.com/default.aspx?scid=kb;en-us;238359
0
Cloud Class® Course: Certified Penetration Testing

This CPTE Certified Penetration Testing Engineer course covers everything you need to know about becoming a Certified Penetration Testing Engineer. Career Path: Professional roles include Ethical Hackers, Security Consultants, System Administrators, and Chief Security Officers.

SprytPHAuthor Commented:
I've tried safe mode and the rest of the options available, but none of them worked. I mean before it totally boots up it still restarts.And unfortunately I dont have a backup of some sort. I don't even have a repair disk..Is the in-place upgrade the only way to work this out.. if so, just to make sure; it wouldn't remove the existing user profiles right??
What's an ERD anyway??

RE:
>you saw this?
>http://www.experts-exchange.com/Operating_Systems/Win2000/Q_20786568.html 

Actually, I do have two RAM module.. And I already swap them with several different RAM. Still it restarts....

RE:
>When I see this symptom my furst suspicion is RAM.  Do you have more than one RAM >module?  If so, try running them one at a time and see if the problem clears up.  If you have >only one module, try swapping it out for another one and see if it helps.
0
SprytPHAuthor Commented:
Stoner69,

   Just before Ctrl+Alt+Del...it reboots. I've applied a patch long before all this happened.
   What does /sos or /basevideo does?And how can it help?
0
Rob StoneCommented:
Arghhh, you just put 10 years on my life :-)

Here is the boot.ini switch's and explination:

Switch Description
/basevideo Boots the computer using the standard VGA video driver. If a new video driver isn't working correctly, use this switch to start Windows 2000, and then change to a different driver.  

/fastdetect=[comx | comx,y,z.] Disables serial mouse detection. Without a port specification, this switch disables peripheral detection on all COM ports. This switch is included in every entry in the Boot.ini file by default.

/maxmem:n Specifies the amount of RAM that Windows 2000 uses. Use this switch if you suspect that a memory chip is bad.

/noguiboot Boots the computer without displaying the graphical boot status screen.

/sos Displays the device driver names as they are loading. Use this switch when startup fails while loading drivers to determine which driver is triggering the failure.

Basically they are for diagnostic purpose's.  Using the basevideo will rule out a vga driver issue, and the sos will show what drivers/services are running when it falls over (hopefully) so you can go into recovery console and rename the driver or stop the service causing the problem.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 2000

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.