Solved

Windows 98 SE will not start after installing Norton Firewall 2004

Posted on 2003-11-04
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Last Modified: 2013-12-28
I installed the Norton Antivirus 2004 software and then on restart my computer freezes on the windows logo screen.  I can open only in Safe Mode.  In safe mode I attempted to uninstall the Firewall but was unsuccessful.   I need an uninstall utility I believe.  Where can I find that.  Also is there something I can do to reconfugure the way windows loads so there is no conflict with Norton Firewall.  Your help would be very much appreciated.

Shaun
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Question by:dialektkid
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23 Comments
 
LVL 32

Expert Comment

by:LucF
ID: 9678888
You should not try to delete it, but try reïnstalling it using safe-mode.

LucF
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LVL 7

Expert Comment

by:dxf224
ID: 9678932
Try going into ms config and turning off norton/other conflicting programs from there as a start....
0
 

Author Comment

by:dialektkid
ID: 9679059
what are steps involved with ms config?  This is in DOS correct or do i run this in windows?

thanks
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LVL 32

Expert Comment

by:LucF
ID: 9679112
1) Start => run => type "msconfig" (without the quotes) and press enter
2) Look at the startup tab
3) Disable everything you don't need starting up...
0
 
LVL 8

Expert Comment

by:Huseyin1
ID: 9679113
Hi there, let me help.........

YES, in safe mode click on start then click on run, and in the box that comes up type MSCONFIG, and now press enter, now clickm start-up at the top and now look for NAV or NAVI entrys anything to do with norton and click the box next to it to take the tick's off. This will stop NAV from starting when your computer does.

Or what you can do is in safe mode on the task bar (thwe bar at the bottom of the screen find NAV by putting your mouse arrow over the icons and wait for a name of the programe to pop up, when you find NAV (norton) right click the icon and then click on disable close or exit, this will close NAV and now you can uninstall it,

uninstall method 1). click start/programs/norton(or symantec)/uninstall.

uninstall method 2). click on start/settings/control panel/add remove programs/look at the list for norton and then double click it and follow the instructions to uninstall it.

H
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LVL 7

Expert Comment

by:dxf224
ID: 9679126
http://netsquirrel.com/msconfig/  ... gives you a short lesson.  runs in windows
0
 
LVL 7

Expert Comment

by:dxf224
ID: 9679166
Leave these settings to keep running.  By the way, it's not a big deal if you mess up the settings.  Just reboot in safe mode and run msconfig again.

ScanRegistry
TaskMonitor
SystemTray
LoadPowerProfile

0
 

Author Comment

by:dialektkid
ID: 9679194
uninstall will not work in the conventional way ie add/remove programs... I really need to get this Firewall of the computer.  There is a ultiity I found on the Symantec website but alas it is only for 2003 and I have 2004 Firewall.  And the link to their uninstall for 2004 is not active.  I am very upset at Symantec because of this serious inconvience.  And the only recourse I have at this point is calling their 900 number and wasting money becaue of their problems and unhelpful online help.  

I want to maually uninstall this terrible firewall from the windows registry.  Do you know where these files would be located...  I know this is dangerous but I need to get onto my computer asap.

Thanks
shaun
0
 
LVL 32

Expert Comment

by:LucF
ID: 9679386
the easiest way to be able to uninstall it is to try and reïnstall it on top of the current installation, afterwards, don't reboot, but choose the uninstall...

LucF
0
 

Author Comment

by:dialektkid
ID: 9679398
thanks I'll try that.  this will work in safe mode right?
0
 
LVL 32

Expert Comment

by:LucF
ID: 9679419
yep
0
 
LVL 32

Expert Comment

by:LucF
ID: 9679447
You can also take a look here:

How to uninstall Norton SystemWorks 2002, 2003, or 2004 manually from Windows 98/Me
http://service1.symantec.com/SUPPORT/nsw.nsf/docid/2001090708472107?Open&src=&docid=2001091206501407&nsf=nsw.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=

LucF

0
 
LVL 32

Expert Comment

by:LucF
ID: 9679477
0
 
LVL 7

Expert Comment

by:dxf224
ID: 9679506
Just checked out Symantec's website  I'd be upset with them too.  Had a similar problem uninstalling Norton Systemworks.

You could try running a reinstall of Norton with msconfig set with minimal  settings and see what happens.  ... also check for possible conflict with one of your other installed programs?  
....another firewall/virus etc program running at the same time?

good luck.
0
 
LVL 8

Expert Comment

by:ViRoy
ID: 9680543


you might want to try repairing the registry as well,
        windows has a built in utility but it has to be accessed in DOS so you will have to use a boot-disk

once in DOS (C:\)
   goto the windows directory by typing "cd\windows"
   then type "snanreg /fix"

this is a very nice utility that fixes problems with the registry common with failed install/un-installs

ps. - if "scanreg" cannot be found in c:\windows then type "cd\ windows\system" and go from there.
0
 
LVL 17

Expert Comment

by:rayt333
ID: 9680837
To add to ViRoy's comment, if a repair doesn't work then try to restore to an older copy of the registry.
Boot to the Win98 bootdisk, then switch to the "C:" and type "scanreg /restore" and hit enter, now choose a date from before the date you installed Norton's and you should be OK.
0
 
LVL 32

Expert Comment

by:LucF
ID: 9693415
dialektkid, any feedback please, what's your status?
0
 

Author Comment

by:dialektkid
ID: 9695601
Thanks to all.

I have solved the problem for now.  

I went through the step by step configuration in dos on start up.  I then selected no on any norton or symantec programs.  As a result I was able to get into Windows in normal mode where I proceeded to install and then uninstall the Firwall using the CD.  My big problem was being unable to use the CD ROM in safe mode and thus not being able to install the program again.

I am still waiting for information on this compatablity problem with Norton Personal Firewall 2004 and Windows 98.  I would think many people are having this problem.  Norton should have had some contingency plans for this failure.  I am very disappointed.  Hopefully there is some small configuration adjustment that will eliminate this conflict.  Otherwise this software will be returned.

Shaun
0
 
LVL 32

Expert Comment

by:LucF
ID: 9695778
>I am still waiting for information on this compatablity problem with Norton Personal Firewall 2004 and Windows 98.
I called Symantec, and they didn't know any issues with this, they told me you either have another firewall/virusscanner running or some other problem that gives this kind of trouble.

> Otherwise this software will be returned.
If you don't have any other problems like this, I suggest you do return it and use another program.

LucF
0
 
LVL 7

Expert Comment

by:dxf224
ID: 9717247
For future reference ... how was the problem fixed?
0
 
LVL 32

Expert Comment

by:LucF
ID: 9717395
dialektkid already said how he fixed his problem
-----------------------------------------------------------------------------------------------
I went through the step by step configuration in dos on start up.  I then selected no on any norton or symantec programs.  As a result I was able to get into Windows in normal mode where I proceeded to install and then uninstall the Firwall using the CD.  My big problem was being unable to use the CD ROM in safe mode and thus not being able to install the program again.
-----------------------------------------------------------------------------------------------
I think dialektkid should consider a split of points because we gave him great information on how to uninstall Norton. But if no one agrees, just refund the points.

LucF
0
 

Accepted Solution

by:
SpazMODic earned 0 total points
ID: 9743068
PAQed, with points refunded (500)

SpazMODic
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